We called in the afternoon to confirm our non-smoking room with 2 queen beds and were assured it didn't matter when we arrived. We did so at 9 pm and first were told we'd be on the second floor but then were told they had a better room for us (something fishy about their story). We were given a room directly off the lobby and facing the hotel entrance. The room though designated as non-smoking reeked of smoke. They offered us some spray which didn't do a thing. The hotel guests made excessive noise in the hallway outside our room and in the hotel driveway outside our window. We would have called the front desk to complain but the phone didn't work in our room. They had no other rooms to offer and while they did reduce the price of our room, I would have gotten a better night's sleep in our car.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites-Albany Skyline is conveniently located 3 miles from downtown Albany. The hotel features an indoor pool, fitness center, business center, meeting space to accommodate up to 120 people and a free breakfast bar included in all rates. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning. Visit Rensselaer, NY and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express East Greenbush (Albany - Skyline) Hotel Rensselaer
- Holiday Inn Rensselaer
- Holiday Inn Express Rensselaer
- Rensselaer Holiday Inn