Booked on-the-go during a trip from Boston to New Jersey when crossing the LI Sound as the location was "on the way". This was our first visit to an Indigo facility, and were met with a sickly "vanilla smell" in the lobby which stayed around the whole night...couldn't wait to get out of there!! Then, asked for a "quiet room" and were put "near the back, where not many people were staying this night" and found after dinner that a refrigerator truck was parked just outside in the parking lot with its unit running all night (couldn't turn it off as it was on a 10-hour timer was the excuse given to us), and they couldn't move it, so had to sleep with earplugs all night...not fun!
The staff need to be able to control this, as they didn't even know the truck was parked there till we asked them to move or turn it off. Not very helpful, although they did speak with the driver who wouldn't help.
Seems the staff need more training on customer service resolution issues, as they are young and inexperienced when in a hotel which should be "above the "Express" experience.
- Official Description (provided by the hotel):
- At the very center of it all — the Hamptons,the North Fork, beaches, vineyards,shopping and nightlife, Hotel Indigo is yourstarting point for all the excitement Long Island's East End has in store for you. Indigo has all the luxuries and amenities you deserve. From the restaurant and lounge to our fireplaces,pool, and outdoor spaces, find your greatescape in one of our 100 contemporaryguestrooms on over eight private acres. ... more less
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- Also Known As:
- Hotel Indigo Long Island - East End Riverhead, New York