I booked a room online described as sleeping 6 with 2 double beds. Upon arrival I was advised that description of a room doesn't exist and all they have in the one room suites were queen plus sofa bed. Tried to live with the accommodations and when I asked for something else, front desk advised that I was the first person to ever complain about their sofa beds and that I should put up with it. My complaints to management were ignored as the manager has stood by his staff and hotel. I guess that's admirable but as a customer, I'll be staying somewhere else as I continue to travel through Rochester.
- Official Description (provided by the hotel):
- The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more less
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- Also Known As:
- Staybridge Suites Rochester University Hotel Rochester