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Staybridge Suites Rochester University
Ranked #15 of 31 Hotels in Rochester
Certificate of Excellence
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good value”
Reviewed 15 April 2012 via mobile

This place has really nice views of the river, and is located within walking distance of the university, which was great for me. I liked the small gym, and it's nice to have breakfast included. I would stay there again.

Stayed February 2012
Helpful?
4 Thank Lama B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 reviews from our community

Traveller rating
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    35
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    14
See reviews for
140
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77
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 April 2012

While checking in, employee was on their cellphone, had to wait 5 minutes until they were done. Lobby and my room was dusty and my bathroom had hair on the floor. No smiles on employees faces. What happened to this property? Was there several times last year and was great....no manager presence anymore....Where did Paul & Christian go? They were the best. Will never go again.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review, 15 May 2012
Bill J,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Creek, New York
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 March 2012

Really liked the room it was really nice the river front rooms are the best ask the front desk when checking in to the river view. breakfast was good . and morning shuttle driver Dave knew a lot about rochester and gave us great places for us to dine he was vey friendly and we look for him every time we come back. I liked the pool too

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tiger b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2012

Clean, predictable, comfortable, free parking, no bedbugs

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tartlettetwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watertown, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2012

The hotel was very clean, the staff helpful and polite, and the location was great for me. There are mixer events on some weekday evenings and the free food was good, although the beer on tap (also free) was a bit foamy. The breakfast buffett could have used some more choices and really need to put out a bottle of catsup for the homefries... The veiw from the riverside is wonderful with the U. of R. setting the scene, very nice indeed.
The biggest complaint I have is that the desk chair in my room was a most uncomfortable chair. I felt like I was falling out of it and I was not able to ajust it for any improvment.

Room Tip: Go for the forth floor on the river side. No traffic noise what so ever, and a great veiw!
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring Hill, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2012

I stayed at this hotel for a week right after Christmas with my husband and two teenagers. We stayed in a one bedroom suite and found it to be very comfortable and clean. Loved that it had free laundry facilities and a free light dinner three nights of the week (I don't know if this is a regular thing or not). The view was nice and we had easy access to all of the places we wanted to go.
The staff was very helpful too. We will definitely stay there again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 January 2012

We stayed at the Staybridge in December, down from Canada to do some shopping and dining.
Our first impression as we approached the hotel area was how run down the general area was.
I agree with previous comments that it is a lovely hotel, with a very nice patio in the back of the hotel overlooking the canal. We found the breakfast to be not up to par....cheap microwaved bacon, and psuedo scrambled eggs, don't quite entice me, thank god the coffee was decent.
The room itself is very nicely laid out with nice ammenties, and yes the lobby is attractive..and .the staff was accomodating. Next time in Rochester i would likely stay at the Holiday Inn in Webster.

Room Tip: if you have to walk around the area i would not venture too far from the hotel itself...the cab driv...
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richard p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

Thank you for rating us! We are happy you LOVED your stay. Please feel free to visit us again in the future.

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Rochester University

Property: Staybridge Suites Rochester University
Address: 1000 Genesee St, Rochester, NY 14611-4106
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester

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