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“Fantastic Venue at the Staybridge for our 30th High School Reunion!”

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Staybridge Suites Rochester University
Ranked #11 of 29 Hotels in Rochester
Rochester, New York
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fantastic Venue at the Staybridge for our 30th High School Reunion!”
Reviewed 15 October 2013

In today’s current climate most people will reach out to voice negativity as many have very low tolerance if they perceive the slightest form of disappointment. The Planning Committee from the Hilton Class of 1983 – 30 Year Reunion would like to send you our thanks and appreciation for making our event a most wonderful experience and success!! We had nothing but praise for the Staybridge Hotel and Bonnie Buonomo, her staff and all their efforts

From the first interaction when we called to inquire about the Staybridge Bonnie Buonomo was professional, friendly and truly listened to our needs and what our vision was for our venue. She worked with us on providing decorations, school color for linens, offering a unique menu, presentation of the food; along with accommodations for our classmates and guests shuttling us back to the Holiday Inn Brooks Avenue safe and sound. The food was excellent and many positive comments!!

Her staff Christine, Brandon and others were attentive and friendly and helped make our evening most memorable - our best to them on such wonderful customer service!
We have had so many positive comments from our classmates on Facebook and emails about the night and how great the food was and how they enjoyed the venue itself. I have requested they make comments on your site or Trip Advisor to support the Staybridge. I myself will be contacting Bonnie tomorrow about an event in June I am planning and hopeful others will do the same for their future event needs!

Bonnie is an asset to Staybridge, great to work with and we cannot thank her enough. We wanted to take the time for her to be recognized in making our 30 Year Reunion a success!!

Our Best Regards,

Bonnie and the Class of 1983 Hilton High School – 30 Year Reunion Committee

Bonnie A. Lupo, MS, FNP-BC, COR

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank BonnieLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this review, 18 November 2013
Thank you very much for taking the time to write such a wonderful review! On behalf of everyone at the hotel, we are delighted that your event was a success and are already looking to have another event with us. We are very proud of Bonnie and her team as they all work hard to ensure that all our events run smoothly and all attendees have a wonderful time. We look forward to hosting your event in June. M. Lynch - General Manager
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322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Summit, New Jersey
1 review
Reviewed 12 October 2013

The hotel was exceptionally clean and the service was great. I had two dogs and my family and we were in need of a hotel due to family reunion. This hotel was amazing, the staff loved our dogs, and we got a 2 bedroom suite. There was a very nice kitchen, 3 TVs and could sleep 8. The view of the river was relaxing and the view from the bridge was quite enjoyable. The stay was better than I expected, and I wish I could have stayed longer. The next morning, the complimentary breakfast was excellent, with waffles, oatmeal, yogurt, coffee, bagels and more. Overall, the stay was impeccable.

Room Tip: River view is better
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Serbu19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 18 November 2013
Thank you for staying with us and for taking the time to write a review. We are truly pleased that you and your family loved our hotel! Our two bedroom suites are perfect for our guests with large families with pets. We hope to see you again on your next trip to Rochester.
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Brooklyn, New York
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 October 2013

I stayed at the Staybridge Suites in Rochester for two nights. The rooms were very comfortable, The exercise room was well equipped, besides the machines they also had a weighted hula hoop, free weights and exercise bands. The complimentary breakfast had a lot of variety, including soy milk, which was great for me since I am lactose intolerant. The shuttle was a fantastic service that I benefited from extensively. the shuttle brought me both mornings to my meeting location a few miles away and even brought me to the mall in the evening. The shuttle drivers were friendly and professional.
In addition, the front desk staff were all helpful and friendly. My only "issue " was that I did hear a bit of noise from the hallways and overhead footsteps. The noise, though was not enough of a problem to keep me awake.

Stayed October 2013, travelled on business
Helpful?
1 Thank naomi613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Manager at Staybridge Suites Rochester University, responded to this review, 26 October 2013
hello Naomi613,
Thank you for your review of Staybridge Suites. We are delighted that your recent stay with us was a positive experience. Our amenities set us apart from other hotels brands. It is our staff that really delivers the exceptional service our guests expect and deserve. We are glad that you were able to utilize our shuttle service for your transportation needs. We look forward to having you as our guest in the future. Warm regards, J. Giuseppetti Director of Sales
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Clearwater, Florida
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 October 2013

We booked the room as we were looking for a Suite close to downtown and golf courses. Booked a mini-suite and were very pleased with the room when we got there....the view of the river was beautiful and peaceful. Staff were very friendly and all said hello as we passed. Breakfast was good....for a hotel buffet....we were close to the golf courses we had selected to play and had two wonderful dinners, first at Dinosaur BBQ and Saturday night at Rocco.....some of the best Italian food I have ever had....would very much recommend the hotel. We were on first floor so was some noise above us....maybe couple of small kids, but they went to bed early anyhow, but would ask for a higher floor next time

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank timrobb1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review, 23 October 2013
Dear timmercanada,

Thank you for taking time out of your busy day to leave us a candid review. We appreciate that you find our location to be convenient and your nice comment regarding our staff.

However, I would like to offer a sincere apology about the noise during your stay. We will look into this point. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Orlando A.
Case Manager
IHGCare
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York, Pennsylvania, United States
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 October 2013

I have stayed in a lot of hotels, motels, b&bs and to be honest with you, I was surprised at how nice this place was. Situated right on the river, we enjoyed our complimentary breakfast watching a few people crewing around the bend in front of us.

The rooms itself, top-notch, not outdated at all, and the kitchen was a pleasant surprise. Not a matter of a fridge and microwave and that's that. It had cabinets, dishwasher, sink, etc... Forget the rest in Rochester, this is a good one. Would stay here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 3 January 2014
Thank you so much!! What a great review to share with our staff!! We hope to see you again soon. Hospitably yours, Michael Lynch General Manager
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Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 September 2013

The hotel itself is pretty decent, the back view of the water is nice. However, the area itself seemed pretty questionable and sketchy. Linens were clean enough, as was the bathroom. The breakfast was about average, but good. Major complaint was the weird body odor smell in the hallway...the room was fine, but the for some reason the hallway smelled awful. We're traveling with our dog, and there were good walking areas for him. I'd stay here again, if I was driving through.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lenny1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

We are happy to hear you loved your stay. Feel free to stop by and visit on your next trip to Rochester!

Warm Regards,
Melissa
Director of Sales
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Indianapolis, Indiana
Level 5 Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 25 September 2013

We have stayed here several times while visiting our daughter at the University of Rochester. The Staybridge Suites is convenient to the university and airport areas. The rooms are very clean and the front desk staff is helpful. There is a good hot breakfast buffet. In the evenings during the week there is a manager's special with beer, wine, and hor d'oeuvres - almost a full meal. They even accept small dogs!

Room Tip: The river views are nice but the other rooms are good, too.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mvborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this review, 7 November 2014
Dear Guest-

We are happy to hear you loved your stay. Feel free to stop by and visit on your next trip to Rochester!

Warm Regards,
Melissa
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Rochester University

Property: Staybridge Suites Rochester University
Address: 1000 Genesee St, Rochester, NY 14611-4106
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester

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