This is hard to write because last year I raved about the Staybridge. This year most of the things I liked last year -- great beds, better than average breakfast buffet, friendly staff were all in place. But a couple of small glitches could be fixed easily to make the customer experience better. Because housekeeping left early on Christmas Eve many guests put used towels in laundry bags outside their rooms. They should have been collected by someone overnight but weren't -- looked bad. It snowed quite a bit on the 23rd and 24th but the sidewalks were not cleared until later in the day. I grew up in Rochester and shoveling snow is automatic. Usually. Not Christmas Eve.
Last year when we checked in we got a cute little welcome bag. This year I could see the bags on the back counter but we didn't get one. If you're not giving them out, don't have them where arriving guests can see them.
Would I stay there again. Yes because it is clean, comfortable and the people are nice. But it could do better.
- Official Description (provided by the hotel):
- The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more less
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- Also Known As:
- Staybridge Suites Rochester University Hotel Rochester