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Staybridge Suites Rochester University
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Reviews (362)
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197 - 202 of 362 reviews
Reviewed 29 December 2013

we were able to check in early as our car broke down. we were upgraded to a 2 bedroom suite. 2 bed/2 bath. room was clean. carpet a bit worn. nice kitchen. everything needed to make meals if you wanted. large breakfast included. plenty of choices..even skim and soy milk. pool and hot tub. kids enjoying pool. small workout room. hotel also located on walking/bike path too. staff very accommodating ...abby at the front desk. housekeeping very nice too. they sell wine and beer in their pantry as well as frozen dinners, icecream, snacks, ....the rates are very good . short drive to corn hill neighborhood, dinosaur bbq, strong museum.

Room Tip: the one or two bedroom suites are great for families
  • Stayed: December 2013, travelled with family
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Thank amymiazga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this reviewResponded 3 January 2014

Thank you for choosing Staybridge Suites Rochester NY for your recent stay in Rochester! We are pleased that you liked your stay with us, were able to enjoy our breakfast buffet and found our location convenient to Corn Hill neighborhood. All of us here look forward to the opportunity to serve you again in the future and go beyond your expectations. Warm regards, J.Giuseppetti Director of Sales

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Reviewed 27 December 2013

This is hard to write because last year I raved about the Staybridge. This year most of the things I liked last year -- great beds, better than average breakfast buffet, friendly staff were all in place. But a couple of small glitches could be fixed easily to make the customer experience better. Because housekeeping left early on Christmas Eve many guests put used towels in laundry bags outside their rooms. They should have been collected by someone overnight but weren't -- looked bad. It snowed quite a bit on the 23rd and 24th but the sidewalks were not cleared until later in the day. I grew up in Rochester and shoveling snow is automatic. Usually. Not Christmas Eve.

Last year when we checked in we got a cute little welcome bag. This year I could see the bags on the back counter but we didn't get one. If you're not giving them out, don't have them where arriving guests can see them.

Would I stay there again. Yes because it is clean, comfortable and the people are nice. But it could do better.

Room Tip: Unless you really want a living room and bed room the studio is almost as large as the one bedroom suite and the layout is better. River view is much better than parking lot view.
  • Stayed: December 2013, travelled with family
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1  Thank jocon111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, General Manager at Staybridge Suites Rochester University, responded to this reviewResponded 3 January 2014

Thank you for taking the time to share your experience at our hotel. We listen to our guests reviews and therefore will be addressing your concerns and making changes to better serve our guests. All of us here look forward to the opportunity to serve you again in the future and to go beyond your expectations. Hospitably yours, Michael Lynch General Manager

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Reviewed 7 December 2013

My son was visiting the University of Rochester so this was the first time I stayed at this hotel. I was very pleased with the overall experience. I received a welcome bag upon arrival and was upgraded to a two bedroom suite with a river view. The hotel and suite were very clean and the bed was sooo comfortable - I had a fantastic night's sleep. The buffet breakfast was okay- not good, not great, just okay. The front desk staff was very nice. Would definitely stay again.

  • Stayed: December 2013, travelled with family
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Thank PickyMarylandTravele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this reviewResponded 3 January 2014

Thank you for your review regarding your most recent stay with us. We are pleased that you were pleased with your stay when you were visiting your son at the University of Rochester, were able to get a great nights sleep and were able to enjoy our breakfast with us. We will look forward to having you as our guest when visiting your son. Warm regards, J. Giuseppetti Director of Sales

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Reviewed 7 December 2013

We chose this hotel because they allow pets for a VERY reasonable $15 cleaning fee. The suite feature was helpful also -- it was great to have plates, silverware, etc for our take-out food. The room was spacious with a couch and the linens were 4 1/2 star quality. The breakfast was better than your average hotel breakfast buffet and the coffee was GREAT (and I am a coffee snob). The desk staff was very helpful and printed out directions to a local store we'd inquired about, without us even asking. Cozy, welcoming place -- I wished I was staying for a few days more to check out their week night "happy hour" event. Definitely recommended.

  • Stayed: November 2013, travelled with family
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Thank RedUmbrellaVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this reviewResponded 3 January 2014

Thank you for your recent review of our property. We are delighted that your experience with Staybridge Suites was a positive and you and your family enjoyed our breakfast buffet. The hotel does have a a few rooms with handheld showers as does the shower room in the pool area to make it easier for bathing small children. We have address the salinity of the pool water with our maintenence engineer and appreciate you feed back so we can make your future stay even better. We look forward to having you as our guest in the future.

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Reviewed 8 November 2013

My parents visit Rochester almost once a year and always stay at Staybridge and it has been consistently comfortable, clean and a very good place to have an extended stay. The staff are friendly, helpful and always very welcoming. The rooms are spacious and always make us as if we are coming home. This place, additionally, seems ideal to bring pets and the river allows for scenic walks with them. The neighborhood around the hotel is a little poor; mostly residential and with few restaurants within walking distance, though this is being remedied with the improvement of Brooks Landing the addition of College Town. The breakfast is complimentary: bare, unhealthy but free.

All in all, I do enjoy staying at Staybridge and would recommend it to anyone.

  • Stayed: September 2013, travelled with family
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Thank autumnistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager88, Director of Sales at Staybridge Suites Rochester University, responded to this reviewResponded 18 November 2013

Thank you for choosing Staybridge Suites when your family is in Rochester. We are so happy to hear your stay here was comfortable and pleased that you find us your home away from home and find our staff welcoming. Our breakfast staff does hope that you try our breakfast again as there are many items that are low fat and healthy plus we always have fresh fruit available. We appreciate your feedback and your taking the time write a review. We hope to see you again on your next visit to Rochester.

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