For the last several years, my daughter and I have spent a weekend together and call it our Mother/Daughter Weekend. This year we decided to combine our weekend with taking my grandson back to college at R.I.T. in Rochester, NY. We always try to stay in small, boutique hotels, and since the reviews for the Inn on Broadway were so glowing, we decided to stay there for two nights in spite of the ~$250 a night rate. We have spent that much in other places and experienced not only a lovely lobby and room, but friendly, knowledgable staff who were helpful and pleasant. Not so at the Inn on Broadway. The hotel itself is beautiful and it is very close to everything you might want to do or see in Rochester (why I gave it a "3" rating, otherwise it would be a "2"). The housekeeping staff was wonderful, but we were underwhelmed by everyone else. Long story, but after complaining about noise (not just the wedding booming under us, but also loud rap music coming from somewhere) we were finally moved to another, smaller room around 11:30 PM. The breakfast was OK, but nothing special -- just a little cut above what you get at almost all hotels these days for free. The person at the front desk was so unpleasant to us that we avoided asking her any questions and just figured out where to go on our own. I think better management might help this hotel, but otherwise it will be out of business soon. Seems their restaurant (which we didn't try) may be the draw more than the hotel rooms. Such a shame, because it really could be a fabulous place to stay if they cared more about their guests.
- Official Description (provided by the hotel):
- The historic Inn on Broadway features 23 boutique style rooms each unique from one another. Whether in town for business or enjoying a staycation, the Inn on Broadway has a room to meet your needs! All rooms feature down bedding and imported linens. Included as well are in room Keurig coffeemakers, hair dryers and flat screen TVs. ... more less
- Reservation Options:
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- Also Known As:
- Inn On Broadway Hotel Rochester
- Hotel On Broadway
- On Broadway Hotel