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“Kimberly S”

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Radiance Inn And Suites
Ranked #29 of 31 Hotels in Rochester
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Kimberly S”
5 of 5 bubbles Reviewed 4 May 2012

It's hard to know where to begin.

Nice big room, very clean, but what really stands out is the customer service.

The young lady at the front desk went above and beyond. Her name was Kimberly S. I made sure I asked, because I couldn't believe how nice and professional she was. And beautiful. I thought maybe she owned the hotel. She knows the facility in and out, backwards and forwards, and when I needed help, she made it happen. As a result my stay was far more comfortable and enjoyable than I think it could have been elsewhere. It's not every day you find this kind of customer service. I'll be coming back.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
    67
    55
    38
    26
    28
See reviews for
84
47
16
40
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Ludlow, Vermont
2 reviews
5 of 5 bubbles Reviewed 29 March 2012

The young lady at the front desk Marissa, has made my stay an excellent experince.
She is gracious, an accommadating. and very professional.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sauger58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 24 March 2012

Nice big room. Never had a room so large. The jacuzzi was large and most enjoyable.
The breakfast was standard but does the job. The price was great considering it was a jacuzzi room and included a hot breakfast. You won't be disappointed if you are looking for just good clean accommodation.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
14 Thank linmari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 November 2011

I came in late at night and they had awesome cookies, the lady at the front desk gave me a couple recommendations for food then when I decided to stay in she gave me some good menus too. Try the chinese! Beds are super cumfy and I got a good nights rest. Staff in the morning were friendly as well and very accommodating getting me directions to a couple places. I would definitely return if I come back to Rochester because of the staff alone!

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank boarder11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott K, General Manager at Radiance Inn And Suites, responded to this review, 6 December 2011
Thank You for your stay & writing a positive review we look forward to you coming back !

Thanks,

Scott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia PA
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 5 November 2011

This is a small chain property in a tough section of Rochester. Close to 390, it is easy to get to. Breakfast is nothing special, and the choices are few. Rooms are very small, and tight. Bathroom was extremely small, one had to stand next to the toilet in order to close the door. And I'm not very big. Would not recommend if you can find something better or bigger.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tantalum129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 9 September 2011

We recently have stayed 2 nights at this hotel, the friendly staff who we found at the reception became one of those guys who would not want to listen to your concerns the day after. On the first night- we found the room ok altho' we noticed that for the rate it was bit expensive since no mini fridge or microwave in the room. We were helped at the reception for the local stores/attractions and were happy with that. After dropping our luggage in the room, we went out straight to Wegmans for food. When we returned to the room we just had dinner and intending to go to bed early for early morning trip to Watkins Glen and Waterloo Premier Outlet. I myself got first on the bed and as I pulled out the bed cover and sheet, a bug ran across the bed. My children screamed as I mentioned there's a bug that looked like a baby cockroach or earwig. I killed the bug with my slippers and called the reception right away. The guy at the reception who I met when we came in, told me that he will have to have us move to another room so I agreed because it was late already to look for a hotel room, that was past 10 p.m. My kids sat in the hallway being scared of the bugs and waiting for someone to come to move us to another room as I repacked our stuff, well, 25 minutes later we were still in the room, no one came up. In the meantime, I took a look of the other bed- and no bugs in there but hair around the feet side and under the pillows.So I called the reception again, this time this guy said, "oh I was waiting for you to come to the reception to pick up your keys for the new room" I told him- "why didn't you tell me so that I have to come down". So just to make it quicker, I ran down and have told him what I found and I took a picture of it. I asked him to go up and see what kind of bug that is, and should not be in any guest's room. He gave me all sort of reasons- so then I brought up the hair that we found on the foot side of the bed, the sheets didn't look like they were changed at all as it was crumpled. I wouldn't even know this if I hadn't pull out the cover and untucked the white sheets. It was gross!! my kids said. I told the guy- that instead of us having a good night sleep already we were still chasing for a room. At this point, he said- You are going to have this night for FREE and we hope you'll be comfortable in this new room. He gave us a room next door from #207 to room #209.
I went in the room 209- to check the beds first before I move my family over there. It was good and the beds were clean, the room has a smell of dirty toilet so I flushed it and sprayed some cologne to remove the nasty smell. It was working ok so I didn't call the reception anymore as it was getting really late for my kids as well.
The next day- at breakfast time- I went up to the reception and found a lady who didn't know anything about what I reported from the night before so I had to tell the story again and she called the Manager(who I met at our arrival in this hotel). They agreed to look at the room and yes they came back with a finding that there is a bug but he claimed it as just a mosquito and not a bedbug. I never said a bedbug, I said a bug that looked like a baby cockroach.
So this time, I asked,"how are you going to give me a credit for one night as I have already paid in full hotels.com?" The manager replied-" No, I can give you only 10% discount" and walked out. I said-whaaat? we almost stayed up all night just to be comfortable and making sure that there are no other bugs in the new room since it is next to each other" The lady couldn't say a word to tell me anything as the manager already walked away.
I found the refund of 10% back in my credit card, but I am still not happy with the way they handled this incident. I strongly feel that I should be refunded in full for that one night.
Later that day, my husband found the staff who dealt with me and told me that the first night was FREE but the Manager would not honor it. Now, this guy disowns his words- he said, "I never said that your first night was FREE"- -This a story of the TRUTH & LIES!
I am now decided not to get any closer to any La Quinta Hotel in the future since my family travels 6-10 times a year for a breakaway. What also they did not know, that I have been writing my reviews on Hotels.com and in TripAdvisor for our trips.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank havensprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monroe, ny
1 review
5 of 5 bubbles Reviewed 21 August 2011

We started our trip along the Erie Canal Heritage Trail in Lockport, NY, and this hotel is 58 miles in, a full days ride. It's less than 300yds from the trail as it crosses Lyell Ave. They were very accomodating, giving us a ground floor room, no need to carry bikes up the elevator. The rates were cheaper than other hotels further down the trail, and the room was fine, breakfast passable (there is a diner right across the street in case you're looking for more substance). They allowed us to keep our car there before and after our stay so we could ride light without saddlebags. We finished the trail the next day in Newark (40 more miles).

Stayed August 2011, travelled with friends
Helpful?
Thank dogman10987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radiance Inn And Suites

Property: Radiance Inn And Suites
Address: 1956 Lyell Ave, Rochester, NY 14606-2319 (Formerly La Quinta Inn Rochester North)
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#13 Business Hotel in Rochester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Radiance Inn And Suites 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
La Quinta Inn Rochester Hotel Rochester
La Quinta Rochester
Rochester La Quinta
La Quinta Hotel Rochester

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