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“Very dissatisfied”

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Radiance Inn And Suites
Ranked #27 of 29 Hotels in Rochester
New York Mills, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very dissatisfied”
Reviewed 17 May 2014 via mobile

It was an ok place for one night, but I was still very displeased. First of all, the man at the desk was not very friendly. Then when we got into our room, the bathroom floor had obviously not been cleaned because there was hair in several places. In addition to that, the bed was rock hard and the blankets were itchy. The heater smelled like burning rubber when turned on as well. Furthermore, I do not mind the allowance of pets, but there should be certain floor for pet owners as a barking dog kept us awake at times. In the morning, the complimentary breakfast was disappointing... The juice was tart and gross, the coffee tasted like the pot hadn't been cleaned in weeks, and the muffins had obviously been frozen. For one night, it wasn't worth complaining and having our sleep interrupted but I was not very happy win it overall. The best thing about the place was the bacon at breakfast, which most places do not provide. We thank you for that, but for little else.

Stayed May 2014, travelled with family
Helpful?
1 Thank Genevieve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 reviews from our community

Traveller rating
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    28
    33
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
East Grinstead, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 14 May 2014

I stayed here with my youngest son when we came over from England for my eldest son's wedding back in feb, found all the staff very welcoming and they did'nt mind me getting a drink in the early hours of the morning (was on british time still) only had one problem and that was with the bath tub but the manager did offer us another room which we refused as we had friends staying in another room, Breakfast WOW what a choice. Our room was very clean and the beds very comfortable in fact the whole hotel is very clean. Deff stay here again when we come over next time.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julia05buss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welland, Canada
1 review
Reviewed 8 May 2014

Found a bandaid in our bed attached to the flat sheet in the middle of the night. Took to the front desk @ 4:30 am, front desk, just apologized and didn't offer any assistance, to resolve the problem. Had to ask for new sheets, and had to make our own bed. They serve a nice breakfast. Will not stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United States
1 review
Reviewed 4 May 2014

This hotel use to be the most friendlness ever. But now that the staff has changed, it's just avg. The rooms are clean. But we just a little disapointed on how unfriendly the staff where the last couple of times we stayed there.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York, USA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2014

Nice and Clean rooms, Very friendly, Nice breakfast, big parking lots, nice internet connection, nice lcd tv, nice connections with intersections and city of Rochester. Lake to stay in this hotel any time.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
2 Thank zeljkor2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi, New York
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2014

Had an wonderful experience. My stay was only tainted by another guest who was non-stop complaining about petty things like wanting a bigger tv in his room and there not being a refrigerator in his smoking room. I suppose he wanted the poor girl at the front (sweet and pleasant as could be!) to pull a tv and refrigerator from out of her purse like Mary Poppins. My room didn't have a fridge. Who cares?!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
2 Thank Mac T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

I highly recommend this hotel! Kimberly Sennett is an amazing host and helped to make my stay and great experience! I would recommend this hotel to any/all who are looking for a professional atmosphere! I will surely stay at this property the next time I travel to Rochester NY!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radiance Inn And Suites

Property: Radiance Inn And Suites
Address: 1956 Lyell Ave, Rochester, NY 14606-2319 (Formerly La Quinta Inn Rochester North)
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Business Hotel in Rochester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Radiance Inn And Suites 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
La Quinta Inn Rochester Hotel Rochester
La Quinta Rochester
Rochester La Quinta
La Quinta Hotel Rochester

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