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“Returned to Rochester after 40 years. Abbott's again.”

Abbott's Frozen Custard INC
Ranked #4 of 33 Dessert in Rochester
Certificate of Excellence
Price range: US$5 - US$10
Cuisines: Fast food
Restaurant details
Rochester, New York
Level 5 Contributor
67 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“Returned to Rochester after 40 years. Abbott's again.”
Reviewed 12 June 2013

It's good stuff, and if you're from Rochester - (I'm not) it's heresy to speak ill of Abbott's. They'll get you! But I have a few reservations.

First, it's really expensive, as Coach787 said - You can easily drop $20 - $25 for a family of 4. It's good, but there's a lot of good soft serve out there.

Second, Just two windows. If the weather is warm at all, there is a tremendous wait. Not terribly efficient at handling the crowd. (Lake Avenue location).

We'll be back, and enjoy it, but not for it's VALUE consideration.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank nysq1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

Visitor rating
    88
    29
    3
    2
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Fort Lauderdale, Florida
Level 4 Contributor
33 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Excellent, as always!”
Reviewed 27 May 2013 via mobile

I'm not in Rochester all that often. But when I am, Abbot's on Lake Avenue is A MUST! Always consistent over the years.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Tropicgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mackinaw City
Level 3 Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great Custard but not the service at the Gates Location was not good.”
Reviewed 7 May 2013

Hello,

Great Custard but the customer service was horrible at the Gates Location. The two teenagers that were in there working, did not have hair nets for their hair. The girls were shocked that customers were asking different questions and couldn't multi task. One of the girls hair was longer than her back and was only in a pony tail. Just needs to work on there customers skills and also be able to use a registrar and not get flustered when there is a line out the door of customers waiting for Ice Cream.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 5 Contributor
80 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Best chocolate almond ice cream in town!”
Reviewed 9 April 2013

This place is famous in the Rochester area and it has been around for many many decades. The quality is excellent from ice cream to frozen custard. Great selection and popular with just about everyone, You won't be disappointed. I am partial to the chocolate almond that I have been eating from many decades! A must see, if you love ice cream or frozen custard. Go! Now!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 3 Contributor
20 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“LOVE this frozen custard”
Reviewed 19 February 2013

Smooth and delicious. My husband will only stop for ice cream if we find an Abbotts. I have not, in my memory, had any better.

Visited January 2013
Helpful?
Thank KyreeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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