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“Great Stay”

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Best Western The Inn At Rochester Airport
Ranked #6 of 29 Hotels in Rochester
1 review
“Great Stay”
Reviewed 30 May 2014

I enjoyed the stay so well I will be back with friends. I do bowling trips there in Rochester, NY. I feel that the group would be happy there. There is no pool but the place is very clean and the breakfast is filling.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank janetrw2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for taking the time to write a review. We truly appreciate the compliments! We would be honored to have the opportunity to accommodate you and your bowling group. We do offer group rates, you may contact the hotel directly for more information. We look forward to your next visit to Rochester!
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Springfield, Massachusetts, Usa
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

After being in Indiana for a week, we were traveling home and thought this hotel would be a great stopping point. The room was average, as was the breakfast. The staff was very unpleasant and not helpful at all. Would not recommend this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 805BF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for taking the time to let us know about your stay. I am truly sorry to hear that it was not all that you expected. I was very disappointed to hear that the staff was unpleasant as we pride ourselves on superior customer care, and have always had such great comments about the staff. We want to be sure that future guests do not have the same experience. I hope you can accept our deepest apologies and that you may consider giving us a second chance should your travels ever bring you through Rochester again, so that we can provide you with the superior customer service you deserve and expect from us!
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Orlando
1 review
Reviewed 28 May 2014

my son and wife believe it is one of the best room in New York. the room was very clean,quiet and comfortable. the breakfast was very good. I like it very much. everything was excellent but the internet. we couldn't connect to internet.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Feng S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for your recent review. Im glad to hear that you and your family enjoyed your stay with us. Im sorry to hear about the internet, you will be happy to know we are having all brand new equipment installed in Mid June so this will not be an issue for you or other guests in the future. We hope to see you all on your next trip to Rochester!
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1 review
Reviewed 27 May 2014

I have stayed in many Best Western Hotel, this by far was the worst. Old decor, no fan in bathroom, bathtub floor had remnents of old mat, mirror in bathroom old, not enough mirrors in room for hair and makeup. Bathroom door kept getting stuck. Airplanes flying over as late at 12 am.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank heidis364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for taking the time to let us know about your stay. I apologize that it was not all that you expected. We just recently renovated the entire property in the summer of 2013, so everything is brand new. If at any time you are not satisfied, please let us know. We are here to make sure your stay is enjoyable. We are an Airport property so we do have airplanes flying overhead, they usually stop around midnight (unless delayed) and begin again around 6am. Im sorry that the noise was a problem for you. Should your travels ever bring you to Rochester again I hope you will consider giving us another chance to provide you with superior customer service!
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Oneonta, New York
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 May 2014

We stayed at the Best Western Rochester Airport because we wanted a good deal for accommodations the night before our flight and leaving our car while we were out of town to save on airport parking fees. This place was a great option! It's located right near the airport. They have a shuttle 24 hours a day to take you and pick you up from the airport. It wasn't more than 5 minutes from the time we called after we got our luggage until the shuttle was there to pick us up! The rooms are clean but quite small- fine for an overnight stay. They had a pretty good breakfast available with hot and cold items and started to serve early enough that we were able to enjoy it before flying out. This is definitely a Park, Sleep, and Fly option I would highly recommend if you're flying out of the Rochester Airport.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for taking the time to let us know about your stay. We are glad you were able to use our Park and Fly package. It really is a great deal! As you metioned breakfast starts nice and early at 4am as we want to be able to accommodate our earlier travelers as well, we shuttle you to and from the airport 24 hours a day and provide the parking! I hope we have the opportunity to see you on your next trip out of the Rochester Airport! Thank you again for the great review, we truly value the opinions of our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooresville, Indiana
Level 4 Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014

My wife and I stayed here for one night on the way home from a great vacation in Indiana. (See review of Plainfield Indiana Best Western)
Unfortunately, our stay here was not as good as our two previous stays in other Best Westerns this week..
Among the problems were:
The girl behind the desk when we checked in acted like we were imposing on her time, and after a minute of talking to her friend, grudgingly checked us in.
The faucet in the bathroom was broken. It had to be positioned a certain way to shut off the water flow. The drain in the sink was broken, and there was no hot water for showering the following morning. The bathroom really needed updating all around.
After staying in Best Western hotels in Jamestown NY and Plainfield IN for the past week, our stay here was a bit of a let down

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you for taking the time to let us know about your stay. I am truly sorry to hear that it was not all that you expected. If at any time you are experiencing any problems please let us know. We want you to be comfortable at all times! We pride ourselves on superior customer service, so I was very disappointed to hear about your check-in. However your review will help us to better prevent issues like this from occuring in the future. I do hope you will consider staying with us again should your travels ever bring you to Rochester in the future, so that we may have a chance to provide you with the superior service you deserve and expect!
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New Rochelle, United States
1 review
Reviewed 21 May 2014

Our first choice when coming to visit our son at University of Rochester. Excellent value - Clean rooms and excellent service and location to University of Rochester. Staff very friendly and accomodating.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Roma M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaunna D, General Manager at Best Western The Inn At Rochester Airport, responded to this review, 13 June 2014
Thank you so much for the great review! Im glad you enjoyed your stay with us. We are located just 3 miles from the Univesity of Rochester. Our guests are very important to us and we want you to have all the comforts of home while you stay with us. We are committed to providing superior service to each of our guests! We hope to see you on your next visit to the university!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western The Inn At Rochester Airport

Property: Best Western The Inn At Rochester Airport
Address: 395 Buell Rd, Rochester, NY 14624-3123
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Rochester
#9 Family Hotel in Rochester
#9 Business Hotel in Rochester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western The Inn At Rochester Airport 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn Rochester
Rochester Comfort Inn

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