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“Excellent Experience”

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Lexington Hotel Rochester Airport
Ranked #26 of 31 Hotels in Rochester
Burnaby, Canada
Level Contributor
191 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Excellent Experience”
Reviewed 3 April 2012

This hotel is conveniently clotted adjacent to ROC. Easy to find. Room was clean and comfortable, complimentary internet work3d well and the service was good - despite a minor miscue at the front desk vis-a-vis location of the room on the room map. Very good value for the money - booked via Hotwire.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianTraveler65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 5 April 2012
Thank you for sharing your nice comments we us. Glad to hear the miscue at the desk was quickly resolved. Hope you'll visit with us again,
Best Regards,

Tim Elie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Vestal, New York
1 review
Reviewed 30 March 2012

Due to a medical procedure at Strong Memorial Hospital I have stayed 3 times at this hotel in the last 2 months. The hotel is a bit dated, but the clean room and extremely accomadating staff helped to make a difficult trip pleasurable. I was allowed to check in early (before my hospital procedure), shuttled to and from the hospital, and given the room I requested each time. The front desk staff I encountered - Alice, Chuck, Eugene, and Flo could not have been more helpful. The shuttle drivers Por and Kevin were very pleasant, helpful, and quick. I never waited more than 10 minutes at the hospital after I called for a shuttle back to the hotel. Also, served an excellent dinner and breakfast.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 1 April 2012
We appreciate you taking the time to mention the wonderful services we offer, and some very special employees who take much pride in their jobs. Hope for a speedy recovery and the chance to Thank you in person if your travels bring you back to Rochester.

Best Regards,

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 March 2012

We were there for only one night but the hotel was great. The rooms were clean and the pool was awesome. The folks at the front desk were friendly too.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NerriKutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 1 April 2012
Thanks for sharing, we appreciate your comments. We take a lot of pride in our services, glad you enjoyed.

Best Regards,

Tim Elie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewiston, New York
Level Contributor
170 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 March 2012

On this review update from my highly successful June 2011 stay for the Wegman's LPGA, I wanted to profile an exceptional employee in which the hotel and previous guests recently
recognized as a January 2012 Employee Of The Month.

Carolyn Hauck, a Guest Services Supervisor and a Manager On Duty as well, has served my
needs extremely well, along with her team during my June 2010 and June 2011 stays. Carolyn has contributed greatly towards my satisfaction at the Holiday Inn Rochester Airport in terms of handling my safe deposit box needs, coordinating the resolution of any issues during my stays, and valuing my repeat business in numerous ways from upgrading my room for my upcoming June 2nd-June 9th stay to being a most reliable, organized, and pleasant Guest Services professional.

On the Holiday Inn Rochester Airport's Facebook page is a photo of Carolyn Hauck, a most deserving Guest Service professional of the Janjuary 2o012 Employee Of The Month Award.

While I thoroughly enjoy staying at the Holiday Inn Rochester Airport because of Carolyn and her team's outstanding service, other guests feel the same way by their positive nominations
for Carolyn Hauck's achievements.

Come see for yourself an outstanding Guest Service, Housekeeping, and Food and Beverage experience at the Holiday Inn Rochester Airport; you will be glad that you did!

Room Tip: Rooms in the 400 Executive Level wing are upgraded and some have refrigerators and microwaves
See more room tips
  • Stayed June 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moomus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 22 March 2012
I certainly appreciate your kind words of praise for my associate Carolyn. We think highly of her as well. Looking forward to your future visit .

Best Regards

Tm Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 March 2012

Not a particularly pleasant place to be. The place is very shabby and appears to be several years late for a renovation.
On the plus side, the bed was very comfortable and the staff were all quite cheerful.
Watch out for noisy, inconsiderate hockey-types, though.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chalfont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 22 March 2012
Appreciate your feedback, sorry we did not meet your expectations. Thanks for the compliment regarding my associates.

Best Regards

Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smithfield, Maine
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 March 2012

I stay at a lot of Holiday Inns and have Platinum Status which often gets me an automatic room upgrade. This stay was no different as at check in I was told I had been upgraded to a room in the Executive wing. Upon reaching the room (the wing was through two open doors right off the lobby) I did a quick review and noted it was the exact room I had reserved. I went back to the desk to check if there had been an error and was informed that this was indeed an upgrade and that the area had recently been re-done. I think I muttered something like "well I wouldn't want to see the standard rooms" at which the desk clerk said the bathroom had premium ammenities. Lets just say that the room was nothing special when compared to every other HI and HIEx. In fact it did not even have a refrigerator.

I will admit the room was comfortable and I had no problems with it, but it is not what I consider an Executive Wing room when compared to other hotels.

By the way, don't order the Tuna in the restaurant unless you like something that is so overcooked it is almost inedible.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 12 March 2012
Thanks for sharing your feedback. I am sorry you didn't enjoy the upgraded room and do apologize you didn't enjoy the meal in the Restauarant. I'll share all your comments with my Executive team , so we can keep working on ways to make our hotel a top consideration for all our guests to enjoy.

Best regards,
Tim Elie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria Bay
Level Contributor
134 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 10 March 2012

Each year we go to the Caribbean and we choose to stay at the Holiday inn because we get a good rate that includes parking our car for the week and includes a 24 hour shuttle bus. The hotel is very clean and the property has 2 dinning options and nice bar. The hotel also has a pool and gym area. The shuttle to the aiport is included and it is only a couple of min ride. We will be back next year.

Room Tip: Close to airport
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitakuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Lexington Hotel Rochester Airport, responded to this review, 12 March 2012
We really appreciate your kind words, and do hope to see you again next year . Glad you enjoyed our Executive rooms !!

Best Regards,
Tim Elie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lexington Hotel Rochester Airport

Property: Lexington Hotel Rochester Airport
Address: 911 Brooks Ave, Rochester, NY 14624-3107
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 31 Hotels in Rochester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lexington Hotel Rochester Airport 3*
Number of rooms: 279
Official Description (provided by the hotel):
Welcome to the Lexington Hotel Rochester Airport, conveniently located just off of I-390, and less than 2 miles from Greater Rochester International Airport. We offer spacious accommodations with all the comforts and services you would expect, while providing easy access to University of Rochester, Susan B. Anthony Museum & House, Blue Cross Arena, and Rochester Institute of Technology. Featured hotel amenities include an indoor heated pool, jacuzzi, and fitness center. Whether you're traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Breakfast is served daily from 6:30 to 11:00am in our Brooks Avenue Grill. The Roc Bar & Grill, serving lunch and dinner, provides the perfect setting for socializing. Our well-appointed guest rooms provide extremely comfortable beds that will have you waking up re-energized and refreshed. A coffeemaker, hairdryer, 32 inch flat panel cable TV, HBO, and ESPN are just some of the amenities in every room that are yours to enjoy during your stay. Guests traveling with families will benefit from year-round savings with our Kids Stay Free Policy (18 and under in parent's room). Allow us to host your next business meeting or social event in one of our on-site conference rooms. With over 8,000 square feet of available meeting space, our property can accommodate any type of function, large or small. Our attentive staff will work with you to ensure your event goes smoothly, down to the last detail. For your convenience our hotel offers both smoking and non-smoking guest rooms. Pets are welcome - charges and restrictions apply. Our goal is to provide exceptional service, attention to detail, and a friendly and comfortable environment, not just a place to stay. An easily accessible location, affordable rates, exceptional customer service, and attention to detail make the Lexington Hotel Rochester Airport the perfect choice when visiting the Rochester area. Join our family at the Lexington Hotel Rochester Airport- you deserve it! Our Guests Come First SM ... more   less 
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn

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