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“Excellent stay as a family with a 1 yr old”

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Ramada Plaza Rochester Airport
Ranked #25 of 29 Hotels in Rochester
Reviewed 24 September 2012

This hotel is conveniently located near downtown, the Children's Museume, a McDonalds, a Walmart, and many other great places. Also, being near the highway, it was an easy drive to the Waterloo Premium outlet mall. The pool was fantastic, and after an hr of swimming, our daughter didn't want to leave. They had a lifeguard on duty, and a security guard walking the premise at night (which made us feel secure).

We can't complain about anything with regards to this hotel. It is close to the airport, and you can hear the planes occasionally, but it wasn't loud enough to wake our daughter or myself, and they didn't seem to fly very frequently.

The restaurant/bar in the hotel is also fairly priced.

  • Stayed: September 2012, travelled with family
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Thank Crazy_Canuck_Tdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 25 September 2012

Thank you for sharing with us the wonderful features you experienced while staying here. You also were able to enjoy the many features very close to the hotels location. When you come back, be sure to take advantage of the historic Erie Canal directly behind the hotel, it's quite a nice stroll and it's history too. Hope for the opportunity to say hello upon your next visit to Rochester. Thanks again,

Best Regards,
Tim Elie
General Manager

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347 - 353 of 450 reviews

Reviewed 24 September 2012

We had a great visit at the Holiday Inn Rochester Airport. Rooms were spacious and clean. Pool / Sauna / Hot tub were very relaxing. Excellent value.
However, it was the staff that really made this stay enjoyable! Eugene, at the front desk, was terrific. He was very friendly and knowledgable. He truly went over and above to make our stay memorable. Thank you, Eugene!
All other staff, from housekeeping to our waitress we're top notch.
Other hotels should stop into the Holiday Inn Rochester Airport and take note of how to deliver gold standard service.
We'll be back for sure!

  • Stayed: September 2012, travelled with family
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Thank JJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 25 September 2012

Fantastic to hear you enjoyed the hotel, all our services and especially Eugene. He does a great job for us and is all about the customer enjoying their experience. Will be sure to share your comments with the team and do look forward to a return visit.

Best Regards
Tim Elie
General Manager

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Reviewed 24 September 2012

Arranged this hotel through Hotwire and upon arrival was told they only had smoking rooms although we did not chose this option with Hotwire as none of us are smokers. As it was very late we decided to try the room to see if it was tolerable. Upon entering the room you couldn't miss the disgusting odor which was coming from the bathroom. No word of a lie, someone had used the toilet and didn't flush the toilet. The rugs in the room were filthly and there was mold on the light switch.
We were all absolutely disgusted with the place and ended up staying at the Doubletree by Hilton that night instead. Just want to say Jabbar at the front desk tried his best to help us and he was the only redeeming quality of this Hotel. I will never recommend this hotel to anyone but would recommend Doubletree.

  • Stayed: September 2012, travelled with friends
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Thank goldengirls2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 25 September 2012

Thank you for advising us of your stay. Very sorry anything was wrong with your room in addition to having to stay in a smoking room. We will take a look into what may have been the cause of the smell and address it immediately. Please accept our apologies that we were unable to re-locate you to another room.

Best Regards,
Tim Elie
General Manager

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Reviewed 13 September 2012 via mobile

Our room was clean and very nice. The staff was pleasant and found a beautiful walking trail of the Erie Canal right behind the hotel. Would recommend this hotel to everyone ..Rochester is a beautiful town..

  • Stayed: September 2012
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Thank Nina993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 17 September 2012

Many of our guests take advantage of the history sitting in our back yard....The Erie Canal. Glad you were able to enjoy it as well. Thanks for the nice compliment about Rochester, we like it too!! Come back and visit soon,

Best Regards,
Tim Elie
General Manager

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Reviewed 4 September 2012

The location is both a plus and a minus, literally across the street from the airport is was loud, but a less than 5 minute drive. The bathroom was dirty, and the toilet seat would not stay up when opened because the counter next to the sink was installed over it. The long hallways meant an extra long walk once checking in to bring the bags to the room. While not overly hot outside the AC barely kept up to keep the room comfortable. The DJ in the hotel bar was sub-par, and the parking lots are poorly lit. The one bright side is that the front desk staff were very friendly, nice, and welcoming.

  • Stayed: September 2012, travelled as a couple
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Thank JM2689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 6 September 2012

Certainly appreciate all the feedback from your visit. Will look into your issue mentioned with the bathroom. I do thank you for the nice compliment towards my staff.

Best Regards,
Tim Elie
General Manager

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Reviewed 25 August 2012

Hotel stay was nice, clean. Front desk was very friendly and helpful. However the bartender was extremely rude to our wedding party. (The man was great, it was the girl who was very rude). We tried to order food but she only wanted to cook wings. Nothing else. Just lazyness. Very unfriendly. Just not the personality needed to be a bartender.

  • Stayed: August 2012
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Thank photoninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 27 August 2012

I thank you for this feedback. With this information this will allow me the chance to look into this internally. I do not accept this type of service to any valued guest. Thank you for the nice comments made, I hope you enjoyed the Wedding.

Best Regards,
Tim Elie
General Manager

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Reviewed 21 August 2012

Great stay at the Holiday Inn. Stayed two nights. NIce indoor pool with a sauna, and excercise room. Also a nice whirlpool. Big hotel by the airport and interstate. Breakfast buffet was OK. No meat, or anything cooked fresh. Rooms were good with flatscreen televisions. I would stay here again. Free shuttle to airport. Not too much around the hotel if you do not have a car. Staff was excellent. Rooms and some areas could use some updating, but my room was fine.

Room Tip: Big hotel. Try to get a room where you can park by the wing, or one that is closer to the front desk...
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  • Stayed: August 2012, travelled with friends
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Thank gnerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIROC11, General Manager at Ramada Plaza Rochester Airport, responded to this reviewResponded 23 August 2012

Glad to hear you and your family were able to take advantages of all the amenities we offer and hope to be able to entertain everyone very soon.

Best regards,

Tim Elie
General Manager

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Additional Information about Ramada Plaza Rochester Airport

Address: 911 Brooks Ave, Rochester, NY 14624-3107 (Formerly Lexington Hotel Rochester Airport)
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 29 Hotels in Rochester
Price Range: £75 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Rochester Airport 3*
Number of rooms: 279
Official Description (provided by the hotel):
Welcome to the Ramada Plaza Rochester Airport Hotel, conveniently located just off of I-390, and less than 2 miles from Greater Rochester International Airport. We offer spacious accommodations with all the comforts and services you would expect, while providing easy access to University of Rochester, Blue Cross Arena, and Rochester Institute of Technology. Featured hotel amenities include our bar the Wheels Up Pub, an indoor heated pool, and fitness center. Whether you're traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Breakfast is served daily from 6:30 to 11:00AM in our Brooks Avenue Grill. The Roc Bar & Grill, serving lunch and dinner, provides the perfect setting for socializing. Our well-appointed guest rooms provide extremely comfortable beds that will have you waking up re-energized and refreshed. A coffeemaker, hairdryer, 32 inch flat panel cable TV, HBO, and ESPN are just some of the amenities in every room. ... more   less 
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn

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