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“Business Trip to Rochester”

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Hyatt Regency Rochester
Ranked #23 of 29 Hotels in Rochester
GreenLeadersBronze level
Fort Worth, Texas
1 review
“Business Trip to Rochester”
Reviewed 1 November 2013

Fantastic service, clean crisp linens, large room, great gym, friendly employees, great breakfast and restaurant. Good location and easy to find. I have stayed at this hotel several times over the past 10 years and it seems to always have the same quality service. I have made it a point to recommended this hotel to others traveling to the area.

  • Stayed October 2013, travelled on business
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Helpful?
Thank Bobby V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 3 November 2013
Thank you for your 5 star review on TripAdvisor. We are excited to hear about your positive experience with our friendly staff, clean linens, room size, gym, and great breakfast. We definitely are glad you enjoy the hotel and hope to see you again in the near future.
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1,061 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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St. Catharines, Canada
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 October 2013 via mobile

Husband and I spent one night here. Nice hotel, very friendly staff. Room was nice, had a great view. Dislikes include 1. Paying for parking 2. Pricy breakfast at hotel restaurant, tasted great but still pricy. If your going to Rochester for business in the downtown I would highly recommend this hotel, if however you are there for pleasure/site seeing a hotel closer to some if your hot spots would be better.

  • Stayed October 2013
    • Value
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Helpful?
Thank BertiFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 3 November 2013
Thank you very much for your review on TripAdvisor. We are glad the staff was friendly and that you enjoyed the view from your room. Although our Main Street may look uninviting right now, change is in the air. We are excited about many new developments in the downtown area such as those at the former Midtown site including the nearly completed Windstream Corporation Building; the Midtown Tower revitalization into mixed use retail, offices and housing; the new roads and park (scheduled for late summer completion) going in at the Midtown site; the plans the Winn Corporation has for the former Sibley Building on Main Street (this company revitalized Faneuil Hall in Boston). Also, we have a new Transit Center going up just around the corner from Main Street; and many housing units being built in historic buildings in the downtown neighborhood. We hope you will come visit Rochester again and choose to stay at our property.
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NYC
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 October 2013

Friendly staff, fine accommodations. Nothing to complain about and fairly priced if you're on a group rate as I was. Restaurant and bar a little pricey and no real alternatives nearby on Main Street, but the quality was good. Worth explaining the parking: you enter the municipal garage from the hotel's drop-off area, get a ticket which is validated by the desk for the $4/night rate. It's unlimited in and out, but each time you leave, the machine at the exit gate takes the ticket, charging you nothing. You get a new one on the way back in, and you get that one validated too for your next exit.

  • Stayed October 2013, travelled on business
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Helpful?
Thank hoch_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 3 November 2013
Thank you for your 5 star review on TripAdvisor. We appreciate your comments about our friendly staff and fine accommodations. We are glad you enjoyed your time here and wish you will stop by again.
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Syracuse, New York
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2013

Its not always what goes perfectly that is telling about a stay, although this hotel had plenty of nice amenities going for it, it's when there is a problem. There was a small post-stay snafu that was taken care of immediately when it was brought to their attention. I even received an immediate post-fix phone call assuring me that the problem had been corrected. And a shout-out to Ashantee at the front desk who went above and beyond to ensure that a couple of old ladies had the most comfortable stay possible. Whom ever came up with idea of having a female friendly floor for those of us who would like to feel even more comfortable while traveling alone should get a bonus. Thank you, I'll be staying at Hyatt again.

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank elloryqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 27 October 2013
Thank you very much for your 5 star review on TripAdvisor about our Rochester Downtown location. It seems that you enjoyed your stay and especially Ashantee's help. We are glad that we were able to assist with your needs. Please come join us again in the near future.
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New Jersey
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 October 2013 via mobile

Great location and staff, right downtown with super easy (and inexpensive ) garage parking. The room, however was a little tired and worn, not exactly the top of Hyatt standards I'd say. That said, the linens were crisp & clean, the pool great, even the gym - would stay again.

  • Stayed September 2013
    • Value
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Helpful?
Thank PeteinSONJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 27 October 2013
Thank you very much for our review out TripAdvisor. It is with guest feedback that we can improve our hotel and overall guest satisfaction. We appreciate your comments about our great staff and hope that we will be seeing you again soon.
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Burlington, Canada
Level 5 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2013

We stayed at the Hyatt Rochester on the weekend for one night due to a dance competition the next morning. The room was nice and modern, employees very friendly and parking valet was helpful. Restaurant food was good although the servers weren't overly professional. I would not suggest walking to a restaurant at night as we felt unsafe...went back into the hotel to eat instead. The trolley elevator is very slow as it only fits one cart at a time and we ended up using ourselves as nobody was available to help. Valet had car ready when we asked so that helped us get out quickly...rushing to dance! Overall nice hotel and the rate was good.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank IDmom1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this review, 27 October 2013
Thank you for taking the time to give us feedback to improve our guest satisfaction. It seems like your enjoyed our staff and that is a great compliment. As for our nearby areas; Main Street may look uninviting right now, change is in the air. We are excited about many new developments in the downtown area such as those at the former Midtown site including the nearly completed Windstream Corporation Building; the Midtown Tower revitalization into mixed use retail, offices and housing; the new roads and park (scheduled for late summer completion) going in at the Midtown site; the plans the Winn Corporation has for the former Sibley Building on Main Street (this company revitalized Faneuil Hall in Boston). Also, we have a new Transit Center going up just around the corner from Main Street; and many housing units being built in historic buildings in the downtown neighborhood.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellington, Connecticut, United States
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 October 2013

I have stayed at the Hyatt in Rochester many times in the past year. It is very convenient since my daughter attends the Eastman School of music just a few blocks down the street. The hotel is a warm, welcoming place to stay. The staff is always helpful and willing to go out of their way to make my stay enjoyable. While the hotel is old, it is well kept up. The beds are very comfortable and the rooms are clean. I also use the fitness room and pool. When my daughter was auditioning at the school, there were practice rooms available for the students in the basement level so they could prepare for their auditions. When I am here on my own, I stay on one of the female-friendly floors which have the addition of a staff member who checks the floor periodically to make sure everything is safe. It's not that I feel unsafe in the hotel otherwise, but it is a nice touch in a city that is not exactly known for its low crime statistics. Also, the breakfast buffet that comes with certain room packages is very good and fast and easy.

Room Tip: There are quiet floors and female friendly floors that can be requested.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GaySaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt H, Director of Rooms at Hyatt Regency Rochester, responded to this review, 21 October 2013
Thank you so much for your 5 star review on Tripadvisor. We are really glad you liked our Downtown Rochester Hyatt. We are very close to the Eastman School and work very closely with them to offer special rates throughout the year. Thank you again for the great comments and we hope to see you again soon.
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Additional Information about Hyatt Regency Rochester

Property: Hyatt Regency Rochester
Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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