This is the fourth time that I have stayed at the Rochester Hyatt. I have had generally good experiences but this time was different. My room was not up to par: running toilet, carpet not vacuumed thoroughly, indentation in one of the beds, and thick dust on the phone. The front desk apologetically gave me a new room which was much better and even sent fruit to my room. The next morning, I selected the oatmeal at the breakfast buffet. The oatmeal was so runny that it was more like gravy than oatmeal. The waiter and manager agreed that it was sub-par and deducted it from my bill. The next morning, the oatmeal on the buffet was better. There are signs on every floor advising guests that quiet hours are from 9:00 pm - 9:00 am. Nevertheless, at 8:23 am, housekeeping was banging on all of the doors on my floor. I complained to the front desk and housekeeping arrived later the next day. Again, the front desk was very apologetic.
Each time I complained, the situation was remedied. But, I think that some of those situations could have been avoided up front.
- Official Description (provided by the hotel):
- Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more less
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- Also Known As:
- Hyatt Regency Rochester Hotel Rochester
- Rochester Hyatt Regency
- Hyatt Rochester