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“Not worth the money”

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Hyatt Regency Rochester
Ranked #24 of 29 Hotels in Rochester
GreenLeadersBronze level
United States
1 review
“Not worth the money”
Reviewed 28 April 2014

I will begin by saying the staff was friendly and attentive but that did not make up for the cramped, dated room, worn/stained carpets, torn curtains, grime build-up in corners of bathroom or mold/mold stains on the furniture and grout in the pool area. Use of the pool/workout room was the only amenity included. WIFI $10. per day. Overall felt like a cheap motel vs. high end hotel. On the 20th floor we heard sirens all night.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 5 May 2014
Thank you for your review.

I would like to apologize for the condition of your room. We are working towards renovations and would love to welcome you back again and show you how great of an experience you can have at our hotel.

Thank you and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1,044 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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English first
Rockville, MD, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

This hotel provided excellent accommodations for me, as well as for the convention I attended of over 300 professionals. The service was superior and friendly, the food was delicious, the location was convenient, and the rooms were outstanding. (And the fitness center really enhanced my stay!) Everything about my experience was terrific!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 5 May 2014
Thank you for your five star review of our downtown property, Hyatt Regency Rochester.

I am very glad you had a terrific stay during your convention. We have a great team who try to provide the best service possible and I am glad you found them to be attentive and friendly. I am happy to hear you enjoyed the accommodations, including the food and are newly renovated fitness center. We strive to make your stay as comfortable as possible and I am glad we were able to do that for you.

We appreciate your feedback and look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trenton, New Jersey
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 April 2014

I just spent three days at the Hyatt Rochester and found the service to be top notch. The events coordinator, Aylin, was professional and courteous, the lead catering manager, David, was attentive and responsive to every need, and the staff was phenomenal and friendly, particularly Marguerite, of the catering staff, and Sondus, on the front desk.

My room was spacious and clean and most importantly, quiet. The food in the restaurant was also excellent; better than most hotel food I have experienced.

I would not hesitate to recommend this hotel to other business travelers and I would stay here on personal time as well.

Green Features: I actually watched and listened to the room television explanation of the Hyatt's philosophy on local sourcing of food materials and actively using sustainable ingredients. It does make a difference, and gives me a more favorable impression.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 28 April 2014
Thank you for your five star review of our downtown location at the Hyatt Regency Rochester.

We are so happy to hear about the wonderful encounters you had with our staff. We try to make every guest experience as wonderful as possible. Aylin, David, Marguerite, and Sondus all do a fantastic job and it is great to see that acknowledge. I will certainly pass along the great comments!

I'm very glad you enjoyed your quiet and spacious room as well as the food in our restaurant and the use of sustainable ingredients.

Thank you again. We look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Owen Sound, Canada
Level 4 Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2014

Great staff, nice hotel, good location, just needs to continue with the upgrades. The dining room is good all facilities are in good condition. Great restaurants on Park Ave. Overall a good hotel. Easy very reasonable parking and the complimentary coffee in the morning was great.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 27 April 2014
Thank you for the review of our downtown Rochester location.

I am glad you enjoyed your stay with us. Thank you for the wonderful comments about our staff, hotel and location. I'm happy you were able to see the area and enjoy the restaurants on Park Avenue. It is very nice to be so centrally located so our guests are able to experience all that Rochester has to offer. We always want to provide our guests with the most enjoyable experience possible.

Thank you for your review and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upstate NY
Level 5 Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 April 2014

Stayed here on business for 3 days. While every staff interaction I had was top notch, the rooms are just not of a quality appropriate for a hotel like this. I agreed to a "women's experience" room, but probably shouldn't have. What I ended up with was a handicapped accessible room with a shower unit that reminded me of a gym locker room, a broken desk chair, and a beat up desk with a power strip zip-tied to a leg. The bed frame was broken and mattress sagging noticeably to the left. Perhaps a "women's experience" is something akin to jail time? I should have asked for a different room, and I kick myself for not doing so. I did get a replacement chair after asking.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 27 April 2014
Thank you for your review.

I am very sorry about the experience you had with your room. I have passed on these comments to our housekeeping and engineer departments so that we can have this corrected. Again, I am very sorry. We want all of our guests to feel comfortable when they stay with us. Please feel free to contact me the next time you come back to the area. I want to ensure your next stay is the most enjoyable experience. You can reach me via e-mail at nicole.morales@hyatt.com

Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Endicott, United States
1 review
Reviewed 22 April 2014

Chose the Hyatt due to location and closeness to Phantom of the Opera in town. We were pleasantly upgraded to a suite and enjoyed the extra space. Bed could be a little bit softer but we have a feather top on ours at home and were used to that but good anyway!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 24 April 2014
Thank you for the five star review of our downtown Rochester property.

I am very glad you enjoyed your stay with us and were able to be close to the Auditorium Theater for the Phantom of the Opera. It is nice to hear you liked your upgraded suite. It is nice to have a little bit of a larger space to enjoy, especially when you are coming for a nice weekend away. I hope you enjoyed the show and your stay with us.

I hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 21 April 2014

This is a really confusing property. The lobby area, common areas, and bar/restaurant are newly remodeled, meticulously clean, and bright and cheery. However, the rooms are old dated, and not particularly clean. The location of the hyatt regency and the property amenities itself (business oriented and right next to the highway entrance and convention center) make it a quality business hotel, but room remodel or update is sorely needed.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this review, 24 April 2014
Thank you for your review.

I am very sorry about the condition of your room. We are hoping to make some renovations sometime in the future. I am glad to hear you enjoyed the convenient location of our hotel though. It is great for business travelers.

Thank you again for the review and I hope to hear from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Rochester

Property: Hyatt Regency Rochester
Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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