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Hyatt Regency Rochester
Ranked #24 of 29 Hotels in Rochester
GreenLeadersBronze level
Reviewed 7 July 2014

We were there for a convention and the hotel was completely booked. I was surprised how extremely nice and accommodating all of the staff was as everyone staying there needed food, etc all at the same time. Our room was very clean and the amenities were of high quality. The only issue is that the restaurant was very expensive and there wasn't any fast food type place to get a good and quick breakfast or snack with in walking distance. There also wasn't any fridges or micowave's so that you could bring your own food in.

  • Stayed: July 2014, travelled on business
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Thank Ronda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole M, Manager at Hyatt Regency Rochester, responded to this reviewResponded 10 July 2014

Thank you for you review of our Hyatt Regency Rochester location.

I am very glad to hear that you enjoyed your stay with us. We want to provide our guests with the best customer service and accomodations as possible and make sure that they have th best experience during their time here. It is great to know that we were able to make your stay an enjoyable one.

Again, thank you for the review and we look forward to welcoming you back again soon.

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709 - 715 of 1,119 reviews

Reviewed 6 July 2014

The hotel staff from the valet to the front desk to the main bartender was very good. The only thing is they recommended that walking the inner loop was safe but it didn't feel that way. After 4PM the inner loop is virtually deserted. Otherwise the staff were very helpful and well aware of the area. The hotel is exceptionally clean and is well situated. The higher rooms provide an excellent view of the city!

Room Tip: Ask for a view of the river!
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  • Stayed: June 2014, travelled solo
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Thank Tuckerhayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 7 July 2014

Thank you for the kind review on TripAdvisor. We appreciate the comments and we will be sure to share them with the staff.

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Reviewed 2 July 2014

We stayed at the Hyatt Regency Rochester for 1 night this past week. The location is good, the rooms were fine, parking was very reasonable at only $4 per day. The staff were nice but several at the front desk knew very little about the city and couldn't even direct us to a local bar or restaurant.

Room Tip: Try to get a high floor overlooking the river.
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  • Stayed: June 2014, travelled with family
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1  Thank evster007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 7 July 2014

Thank you for the review on tripadvisor. We are happy you enjoyed your time during the stayover, but wish we were able to provide more information about the local area. I assure you, the line staff will be more knowledgeable on your next visit.

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Reviewed 25 June 2014

We use Hyatt Regency for our crew hotel when we are working at Sahlen's Stadium. I work directly with Christopher Belcher and he goes above and beyond with every encounter. He is courteous, efficient and always available whenever I need him. He is also very personable while still remaining very professional. This is our third stay at the Hyatt Regency this summer and we will definitely return on our next visit to the Rochester area.

  • Stayed: June 2014, travelled on business
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Thank sp0rts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 7 July 2014

Thank you very much for the awesome 5 star review of our Rochester location. Chris is very happy with the kind words you had. We hope that you will stay with us again in the near future.

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Reviewed 25 June 2014

We stayed in this hotel for just one night as we were passing through Rochester. The hotel has all the amenities that you would expect and our room was very spacious, comfortably and clean. The area is perhaps not the most desirable I've ever stayed in, but in the hotel is absolutely fine as their are bars and a restaurant.

  • Stayed: June 2014, travelled as a couple
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Thank LondonRoyston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 7 July 2014

Thank you for your kind review on tripadvisor. We are happy you enjoyed your time here in Rochester and hope that you will choose us again when passing through.

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Reviewed 24 June 2014 via mobile

I stay here almost every week for work and the staff are very friendly and always remember me! The food in the restaurant is great and I love the pure room option! The best hotel downtown! The people make this place...Dallas, Erin, Sondus, etc.

  • Stayed: June 2014
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Thank hdarby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 7 July 2014

Thank you very much for the 5 star review on TripAdvisor of our downtown Rochester location. We are very happy you stay with us and are loyal to the people who serve you. Sondus, Dallas, and Erin were all very happy to hear this message. We look forward to seeing you again next week.

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Reviewed 16 June 2014

Stayed at at the Hyatt Regency Rochester for a soccer tournament and had a great time. hotel is beautiful and the staff is outstanding. The manager, Marc, was wonderful. When he saw that we were here for a soccer event he engaged both my kids in a conversation about their chosen sport. You don't see that every day! Great guest relations! We will be back again for sure.

  • Stayed: June 2014, travelled with family
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Thank Grail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sang H, Manager at Hyatt Regency Rochester, responded to this reviewResponded 18 June 2014

Thank you very much for the 5 star review of our Rochester property on TripAdvisor. We appreciate your positive feedback. Marc was glad to hear you enjoyed your time and as always, we hope to see you again soon.

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Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Price Range: £116 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester

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