The hotel was comfortable and it was a very good location. There were a number of things that were positive - great airport pickup service and extra assistance in the business center when I needed to print hundreds of sheets out at the last minute. Beds were comfortable. Lighting in the rooms was good Staff was generally friendly and helpful.
There were little to no benefits for being Platinum here - no lounge access and no offer of breakfast or other amenities. One night there was a ridiculous line for the elevators where I waited 10 minutes just to get back to my room. They did appear to have someone working the one out of service elevator but clearly their lift capacity is marginal when there's a larger number of people coming in. The escalator was also not operating that evening.
All in all, not a bad place, but with a few rough edges that could be improved.
- Official Description (provided by the hotel):
- Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more less
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- Also Known As:
- Hyatt Regency Rochester Hotel Rochester
- Rochester Hyatt Regency
- Hyatt Rochester