It all started when we arrive about 10pm on a Friday night. We were there to move our son into his dorm and got a late start. It was a long 6 hr drive. But when we got to the front desk, there were two women standing behind it, one attending to a customer on the phone. The other lady looks at us and says "I'll be right with you" and walks to the back. The next thing we see is THAT woman walking out the front door with her car keys in her hand. So as we are standing there, patiently waiting for the womans phone call to end. Another worker walks up to the desk, complaining about how tired and hungry she is and could the woman on the phone give her a menu of a restaurant she could order from. Totally ignoring the fact that three people are standing there WAITING too! The front desk attendant quickly ended her phone call and addressed us. The other worker looked incensed that she would take care of US before HER! We thanked the front desk girl and asked her where the other attendant went, "oh, she went home". We told her what she said to us and she apologized. I appreciate that she did the right thing because she could have quickly reached under the desk and throw a menu at the rude worker! So we get up to the room. Its ok, a standard room, nothing special, but as I enter the bathroom, whats on the toilet seat?? A giant black public hair..ewwwwww! Grossed out! The next morning my husband and I got up and went to get breakfast. We asked the new front desk attendant for a voucher. She said we didnt qualify for one. Then I show her and email stating the room comes with two free breakfasts. She relents and hands us the vouchers. We get into the restaurant, and waited a good 10 min to be addressed (there was only one other party there). I asked for coffee and half-n-half. But instead she brings me milk! YUCK! Ruins my coffee! So I tell her but she doesnt bring me a NEW coffee, just the creamer I initially requested. The service was awful and it was a buffet! We asked her for some whole wheat bread and she never brought it. Then as we go to leave, she brings us the bill and notices I hadnt drank the coffee, stating that she doesnt drink coffee so it never crossed her mind to get me a new one! Wow! How about checking back with your customer to see if they needed anything else, like maybe to rewarm the coffee? I guess I expect too much but I waitressed to once! The rest of our visit was fine. The waitress the next morning was superb. The pool looked nice but I never went in to see it. My husband said the exercise room was lacking and tiny. Im not sure I will stay here again since there are other hotels in the area. Its too bad because my son will be up there for the next 5 yrs and we will be visiting several times a year....
Oh, and the last night there were girls laughing and yelling in the hallway at 3am. I couldnt wait to get home!
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- Also Known As:
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