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“A costly mistake....”

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Radisson Hotel Rochester Airport
Ranked #6 of 31 Hotels in Rochester
Utah
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A costly mistake....”
1 of 5 bubbles Reviewed 22 October 2012

Part of staying in a hotel is not just a clean room or ease of finding the ice machine, it is like staying at a friend's house where certain things are just expected. Integrity is of utmost importance wherever one stays.

My room was clean, it had little natural light but was comfortable.
The restaurant is not a fresh-from-scratch type eatery but it was OK. Nothing to write home about except that you miss a home cooked meal.
I did not use the pool but others did.
I did use the shuttle and found scheduling it to be a nightmare. It was all drama -
Hotel Desk: No you can't be to the airport at 5AM, our shuttle starts at 5AM.
Me: How long does it take to get to the airport?
HD: 10 minutes.
Me: OK, I'll take the shuttle at 5.
They called my room at 4:55 to tell me I would miss the shuttle if I did not hurry. Why not just tell me the shuttle leaves the hotel at 5 and leave it at that?
I carried my bags to the lobby and was met by the shuttle driver. I asked if the front desk needed a signature for the hotel extras I purchased. They did not and I was loaded into the shuttle. When I realized I had forgotten my prescription reading glass on the night table I had someone from my office call the hotel. After several searches the glasses are not to be found. So, where did they go? Did the maid service throw them away? No one claims to have seen them. Replacement cost $ 381. I will not recommend this hotel, ever. Yes, I forgot my glasses but they are custom to me and not of value to anyone else. Returning them is the right thing to do.

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
I am sorry that you lost your glasses during your stay. I did talk with the Front Desk Manager and he did go up and check himself for your glasses. I will be sure to share your comments with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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584 reviews from our community

Traveller rating
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    108
    82
    38
See reviews for
247
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Orlando, Florida
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 22 October 2012

The hotel location to RIT is great.They have a shuttle to the Airport and too RIT. The hotel was clean but a bit dated. Average service levels but pleasant. Ample parking areas and good location to local shops and restaurants.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 October 2012

Stayed 5 nights at this hotel. Hotel is old, and rooms could need a update. But Service and personnel are above normal. Breakfast and food is absolutely ok. I can only recormmend this hotel. Especially if you have business at the RIT. Great shuttle service.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
Thank you for your comments. We do have have some remodeling scheduled for later this year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herndon
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 29 September 2012 via mobile

Check-in: It was a simple process and all pet friendly rooms are on the first floor.

Property: It has many grassy area for the dogs to go bathroom. It has an indoor pool. The property is old, and it is not as nice as the Radisson in Newport Beach, CA.

Room: The remote to the sleep number bed didn't work and it was plugged in. I didn't bother trying to fix it. The room was very small and the decor is old. It does have a new TV. The room also has a small fridge and microwave. The bathroom has a single sink that drained very slooooowly. I didn't use the shower, it didn't seem that clean. The room gave me a Holiday Inn Express/Days Inn feel, not the Radisson hotel that I am used to.

Petfriendly: A petfriendly hotel with a per stay pet fee. Check weight limit if you have a big dog. My puppy is only 11 lbs.

Check-out: A very quick process.

Restaurant: Loved the food. A couple of my friends came by and we got room service since have a dog with me. I loved the spinach and artichoke dip, french onion soup, and their steak Greek salad and smoke salmon salad. Note: the steak was a few thinny sliced beef, not a thick steak sliced. The service was excellent.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marinda0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
Thank you for your comments. I will be sure to share them with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 28 September 2012

We stayed here during Freshman Orientation and it could not have been a better location-right on the corner of the RIT campus. The hotel was clean and comfortable. The lobby and rooms were a bit dated, but everything was clean and well maintained. Lots of convenient parking. The beds were comfortable and we all slept well. We will stay here again for sure!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cavwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
Thanks for your comments, we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 September 2012

I have spent thousands of nights in hotels so I have a very defined view of what I like. This hotel checks all the boxes. I don't need anything fancy but things that make it easy. A comfortable bed, a microwave and a fridge. Great staff at this hotel and very clean. I would highly recommend.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atwl1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
Thank you for your comments, I will be sure to share them with my team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolcott NY
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 September 2012

We spent 1 nite here. Clean, comfortable room. Front desk was very helpful. Breakfast next morning was excellent. Food, service and attention to detail. Will return again. No noise. very quiet location.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GratefulWolcottNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, General Manager at Radisson Hotel Rochester Airport, responded to this review, 23 October 2012
Thanks for your comments. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Rochester Airport

Property: Radisson Hotel Rochester Airport
Address: 175 Jefferson Rd, Rochester, NY 14623-2138
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Radisson Hotel Rochester Airport 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Rochester Radisson
Radisson Rochester

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