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Radisson Hotel Rochester Airport
Ranked #9 of 31 Hotels in Rochester
N Y
1 review
“Ms”
Reviewed 20 August 2014

My stay was excellent great service and great people home away from home. Close to all the places I visiting. Close to the airport. Got there very late due to flight dely at JFK. but did not encounter any check in issues.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 22 August 2014
My stay was excellent great service and great people home away from home. Close to all the places I visiting. Close to the airport. Got there very late due to flight dely at JFK. but did not encounter any check in issues.

Dear Jean C, Thank you for the 5 star review of the Radisson Airport hotel. We are so pleased that we were able to provide you with excellent customer service and were convenient to the places you were visiting when in Rochester. We look forward to having you as our guest in the future. Warm regards, Joanne Giuseppetti Director of Sales
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Waban
Level Contributor
5 reviews
4 hotel reviews
Reviewed 19 August 2014

Great room, comfortable beds, clean bathroom, with refrigerator, very quiet setting - gotta love it. We got there well into the evening. The check in was very smooth and easy. We enjoyed everything...

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Dave67420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 22 August 2014
Great room, comfortable beds, clean bathroom, with refrigerator, very quiet setting - gotta love it. We got there well into the evening. The check in was very smooth and easy. We enjoyed everything...

Dear Dave67420, Thank you very much for the wonderful review. We are delighted that you loved the Radisson Airport hotel and all went well with your check in. All of us here at the Radisson look forward to having you as our guest in the future. Warm regards, Joanne Giuseppetti Director of Sales
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1 review
Reviewed 18 August 2014

This was my first stay at the Radisson Hotel Rochester Airport and I truly enjoyed my time there. It was convenient to my daughter's college and residence and the rooms were clean and comfortable. The staff was friendly and accommodating. One great perk about the hotel was free WiFi. This is very hard to come by at a lot of hotels. Usually hotels offer this service for $10 or more a day.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank carolynh45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 22 August 2014
Dear Carolynh45, We are so pleased that you had an enjoyable stay when you were dropping your daughter off at college. All of us wish your daughter the best for this school year and we look forward to having you as our guest in the future when visiting her at college. Warm regards, Joanne Giuseppetti Director of Sales
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Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 August 2014

Nice clean comfortable room and friendly staff. Practically on the campus of RIT. Noise from room next door was bad, however - really thin walls? And mirrors over toilets are never, ever a good idea! Internet kept kicking us off. The bar and pool table are really open to the lounge in the reception area, which is also somewhat uncomfortable if you are traveling with children or the elderly. Worth staying there if you have a student at RIT, otherwise I wouldn't necessarily stay there again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank jcl0519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne G, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 22 August 2014
Dear jcl0519, Thank you for taking a moment to write a review. We are pleased that you found our rooms clean and comfortable during your stay. Our staff will look into the internet issues to ensure that our guests have easy access to our WIFI. Our large guest room mirrors extend the full width of our bathroom vanities to permit our guests plenty of mirror space. Thank you again for your information and we hope to have you as our guest is the future to exceed your expectations. Warm regards, Joanne Giuseppetti Director of Sales.
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ramah, United States
1 review
Reviewed 15 August 2014

Im under the impression that management doesnt inspect the rooms. I had the pleasure to have several pillows with seamen on them not including hair. It was very disgusting. I went to the desk and showed him and he said oops I guess we missed some pillows. I then asked if the room was cleaned because dont you replace the pillowcases in all the rooms. He said no only if the housekeeper feels like they should...THAT IS JUST DISGUSTING. So Im putting my face on someone elses who knows what. Feet, seamen, drool and Im suppose to be okay with it. When I handed the pillows to him, he even was like "OH! yeah ummm gross" And Im paying to stay here and the front desk guy is like grossed out but Im suppose to be okay with it?

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Chastity D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 16 August 2014
Dear Chastity D, Thank you for making us aware of this situation. We would like to discuss this issue with you in more detail and address the situation with our housekeeping staff and manager. The management team at the Radission know that cleanliness, quality and guest satisfaction are of the utmost importance to our guests. Please contact our General Manager, Frank Chikey at 585-475-1910 to discuss. Our goal is to exceed our guest's expectations.
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Ann Arbor, Michigan
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 August 2014

Was leader of tour group. One night stay. Restaurant and lounge were very accommodating. Some rooms had sleep number beds that folks didnt like. Deluxe continental breakfast was not very deluxe, but I understand that was the tours fault.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philyfanstukinmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 16 August 2014
Dearphilyfanstukinmi; We are pleased you and your tour group were able to enjoy our restaurant and lounge during your recent stay. For your group's future stays, your group may select from our sleep number mattresses or regular mattress. We would like to invite your group to try our full breakfast buffet the next time you are traveling through Rochester. Thank you for selecting the Radisson for you group's accommodations. Warm regards, J. Giuseppetti Dir. of Sales.
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Rochester, United States
1 review
Reviewed 12 August 2014

Most preferred hotel in Rochester due to outstanding customer service by staff. I left Double Tree more than 5 years ago even though they're closer to where I conduct business. By the airport and RIT v/s downtown but far better service than Riverside Radisson.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
htlmgr175, Director of Sales at Radisson Hotel Rochester Airport, responded to this review, 16 August 2014
Dear Chris P., Thank you for choosing the Radisson when you are in Rochester. We are pleased that our staff has been providing excellent customer service and will be sure to share your comments with them. Please let me know the next time you are planning a visit and will be our guests. Warm regards, Joanne Giuseppetti Dir. of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Rochester Airport

Property: Radisson Hotel Rochester Airport
Address: 175 Jefferson Rd, Rochester, NY 14623-2138
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Rochester
#9 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Radisson Hotel Rochester Airport 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Rochester Radisson
Radisson Rochester

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