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“Marriott Airport Rochester -- time capsule from 1990”

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Rochester Airport Marriott
Ranked #9 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed 29 July 2014

This Marriott has great and attentive staff and is very clean but it looks like a Marriott did in 1990 and its about 10 minutes (7 miles) from the airport. This hotel literally looks like a Marriott did in 1990. For the rate charged this hotel should do a full renovation -- my opinion is that there are better alternatives at this price point.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
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2  Thank onlandorbysea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this reviewResponded 1 August 2014

Thank you for taking the time to share your experience with the Rochester Marriott. We are proud of our service staff and their focus on continuous service excellence.

We are delighted to announce that we will be renovating our guestrooms in December 2014.

Our Concierge/Elite Lounge and Fitness Center were completed in July and offer comfortable, contemporary décor and state-of-the-art equipment

Our goal is to ensure you have as exceptional experience on your next visit to the Rochester Marriott Airport Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (273)
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153 - 159 of 273 reviews

Reviewed 17 July 2014

Before we even checked in for our niece's wedding I was in touch with Nora. She was very kind and caring as we had many requests. we needed an adjoining room with our daughter and our 2 grandsons aged 2 and 4. we needed a porta crib and we needed to be near my 87 year old dad. He was in a special handicapped room across the hall from us. Luckily they let us check in a bit early. We had a good pub style lunch in the Distillerary, which was very near , before we checked in. We baby sat while our daughter and her husband had a romantic dinner in the restaurant. In the morning we all had fun in the pool and hot tub. We enjoyed a quiet picnic lunch on their patio near the pool before the wedding. I want to mention that they let my dad use a wheel chair for his entire stay. The reception was in their ballroom which made it safe and easy for all of us guest. We ordered room service for breakfast and all were pleased. they have everything a guest would need. iron and ironing board, coffee maker and fridge. Even though there were many guests everything was perfect. the staff was helpful and attentive. They were friendly and seemed happy to have us there. As we were leaving a retired bell hop ( age over 65) helped us load our car and refused a tip. If we ever visit Rochester again we know where to stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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1  Thank Priscilla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

My family and I stayed here for the weekend and we really enjoyed this hotel. The lobby is nice and there is a small court yard in the middle that really opens up the place. There are lots of places for people to gather and hang out together. The pool is not huge but there is a large hot tub which was the perfect temperature. The rooms are nice and the beds are cozy. Overall this was a great hotel for a wedding and family reunion.

  • Stayed: July 2014, travelled with family
    • Location
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Thank emtrip27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

This hotel is very nice and I would only hesitate returning because of the reservation policy. When I reserved on-line, I could only get confirmation that I could have "one king or 2 double" beds. Since we were 2 male golfers, I wanted 2 doubles. I phoned the central reservation center, and they said I could not get a guarantee of 2 beds, but that it should not be a problem when I checked in. But when we arrived, the hotel was very busy, and only a room with a king bed was available. And they were even out of roll-aways, so we had to use an air mattress! This is not the service I expect from the Marriott. And we were not given any apologies or explanation for this annoying policy. Very disapointing.

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  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
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1  Thank johnacanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

Not really close to the airport. About a 10minute drive to the airport. There is a Fairfield hotel right next to the airport. Overall hotel was very nice. Friendly staff and very clean rooms. Did not get a chance to try bar or food service but both looked good.

Stayed: June 2014, travelled as a couple
1  Thank Mountainboymj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

This is a standard Marriott Hotel; not downtown but somewhat near the airport. It is clean and has the normal accoutrements, but it still seems a bit worn. The elite lounge is closed on weekends and the breakfast service is only fair. Rooms are average sized. As usual, excellent plugs near the desk. Rooms have a refrigerator which is helpful.

  • Stayed: May 2014, travelled with friends
    • Value
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Thank Bun45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this reviewResponded 5 June 2014

Thank you for taking the time to share your experience with the Rochester Marriott. We are delighted to announce that we will be renovating our guestrooms in the very near future.

In July, we are scheduled to be renovating our Concierge/Elite Lounge and Fitness Center.

Our goal is to ensure you have as exceptional experience on your next visit to the Rochester Marriott Airport Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

Stayed 4 nights on business trip and was pleased. Easy 15-20 drive from airport, quiet clean room, pleasant staff. Pluses = free parking, window in room actually opens, at one end of a walkable residential area so you can actually get outside & find the Chinese place a mile away.

Stayed: April 2014, travelled on business
Thank Sympetrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rochester Airport Marriott

Address: 1890 W Ridge Rd, Rochester, NY 14615-2505
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Rochester
#4 Family Hotel in Rochester
Price Range: £87 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rochester Airport Marriott 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Rochester Airport Marriott showcases luxury accommodations and amenities including: 210 stunning guest rooms, complimentary wireless Internet access and remote printing. Stay connected while staying at our hotel in Rochester, New York with a complimentary business center including wireless Internet, computers, printer and fax. Recharge in our fitness facility or relax in our indoor pool, whirlpool spa and sauna. For exceptional dining, visit EJ's featuring distinctive American cuisine. Unwind in Images Lounge with comfortable, contemporary decor and a casual menu. Our hotel offers complimentary on-site parking and airport shuttle. With 5,600 square feet of event space, Rochester Airport Marriott appeals to event planners with state of the art meeting facilities and entices brides-to-be with a distinctive ballroom. Experience extraordinary service and true hospitality at Rochester Marriott Airport near Rochester International Airport! ... more   less 
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Also Known As:
Marriott Rochester Airport Hotel Rochester
Rochester Marriott

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