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Rochester Airport Marriott
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Reviews (279)
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155 - 160 of 279 reviews
Reviewed 30 August 2014

The Airport Marriott on Ridge Road in Rochester went above and beyond our expectations for our son's wedding last weekend. We had great accommodations, the decor, service and food were great at the front desk, to the restaurant, to the bar and for the wedding feast in the ballroom.

Our wedding and banquet managers did a great job to help coordinate the whole event!

You will be highly recommended by us as well as our guests! Thank you for making our important event so special!

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank harley011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

I have stayed at this property many times through the years. The updates they have made are wonderful. It is a refreshing place to stay and both the bar and restaurant are excellent. The internet was slow which was my only downgrade for this otherwise great Marriott property.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Melzoni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

The hotel was beautiful and the service for the most part was great. But if you voiced a concern (like housekeeping leaving your door opened after cleaning your room) or service was slow...all you get is excuses when a simple sorry would do.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

This Marriott has great and attentive staff and is very clean but it looks like a Marriott did in 1990 and its about 10 minutes (7 miles) from the airport. This hotel literally looks like a Marriott did in 1990. For the rate charged this hotel should do a full renovation -- my opinion is that there are better alternatives at this price point.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank onlandorbysea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this reviewResponded 1 August 2014

Thank you for taking the time to share your experience with the Rochester Marriott. We are proud of our service staff and their focus on continuous service excellence.

We are delighted to announce that we will be renovating our guestrooms in December 2014.

Our Concierge/Elite Lounge and Fitness Center were completed in July and offer comfortable, contemporary décor and state-of-the-art equipment

Our goal is to ensure you have as exceptional experience on your next visit to the Rochester Marriott Airport Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Before we even checked in for our niece's wedding I was in touch with Nora. She was very kind and caring as we had many requests. we needed an adjoining room with our daughter and our 2 grandsons aged 2 and 4. we needed a porta crib and we needed to be near my 87 year old dad. He was in a special handicapped room across the hall from us. Luckily they let us check in a bit early. We had a good pub style lunch in the Distillerary, which was very near , before we checked in. We baby sat while our daughter and her husband had a romantic dinner in the restaurant. In the morning we all had fun in the pool and hot tub. We enjoyed a quiet picnic lunch on their patio near the pool before the wedding. I want to mention that they let my dad use a wheel chair for his entire stay. The reception was in their ballroom which made it safe and easy for all of us guest. We ordered room service for breakfast and all were pleased. they have everything a guest would need. iron and ironing board, coffee maker and fridge. Even though there were many guests everything was perfect. the staff was helpful and attentive. They were friendly and seemed happy to have us there. As we were leaving a retired bell hop ( age over 65) helped us load our car and refused a tip. If we ever visit Rochester again we know where to stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Priscilla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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