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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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Reviews (1,010)
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All reviewsrooftop barfree valet parkingfire pitdouble treegreat hotelart gallerytop floorpark avegeorge eastman housecookiesfamily weddingrooms are spaciousshuttle serviceking suitewould highly recommend this hotelliving roomhotel restaurant
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856 - 861 of 1,010 reviews
Reviewed 3 December 2013

centrally located - yet no too central, the Strathallan is an excellent base for the business traveler. The rooms are large and comfortable, with decent working space and a very good bed. You can easily have a 3-4 person seat down in the ante room if you want the privacy, or commandeer the business center or the conference room on the 2nd floor for a more organized affair.
The staff is very friendly and professional, the hotel restaurant is above expectations, though with little variation in the menu over the week.
Over all, a very comfortable stay. The only warning is - beware of the room heaters, they switch from petulant silence to constant heating above 69 and can dehydrate you overnight. Best bet is to set the one in the ante room to above 70 and shut off the bedroom one before you go to bed.

  • Stayed: November 2013, travelled on business
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Thank Amit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 7 December 2013

Thank you for choosing the Strathallan and for taking the time to write a review. We truly appreciate you sharing your experience with us and look forward to seeing you again the next time you are in Rochester.

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Reviewed 3 December 2013

Outstanding property, great staff. The food/bar service was above the typical DoubleTree. The room was very useful especially for a family of four. The fitness center was nice except tha the A/V service was not working. We would schedule a return visit as soon as possible.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 7 December 2013

Thanks for spending your Thanksgiving with us at The Strathallan. and for taking the time to write a review. We think you should visit again soon too!

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Reviewed 2 December 2013

Just came back from a 2 night stay at the Strahallan with my wife and 5 yo. Staff were helpful and courteous. Rooms were clean, roomy with an OK layout. Only hiccup was that the gave me wrong room key/directions/location when I checked in (but I did request a quiet room and they changed my original location, I'm sure). This hotel was more than I expected for a Doubletree chain. The location was especially great. Quiet street but close to all the amenities including Strong Museum of Play and the Science Centre. Free parking and valet was great. We enjoyed the pool and the workout room which were more than adequate. We ate at the hotel restaurant for breakfast which the service was excellent on Thanksgiving Holiday where everything else was closed. Room Service was quick and one of the best sirloin burgers I've ever had! We enjoyed our stay and would definitely consider staying at the Starthallan again upon a return to Rochester.

Room Tip: Most of the hotel appeared to be recently renovated. Upper floors away from street level were quietest.
  • Stayed: November 2013, travelled with family
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Thank Wheezfixr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 7 December 2013

Thank you for choosing the Strathallan and for taking the time to write such a kind review. Our hotel has so many wonderful features and we are pleased to hear you were able to enjoy them and our uniquely wonderful neighborhood with your family. We look forward to seeing you again on your next visit to Rochester.

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Reviewed 2 December 2013

Room was great, staff was great, food was great, safety.... not so much. I was very discouraged to see that the doors to the room need to be physically shoved to close fully. When I was walking down the hall to my room on the 8th floor, about half the doors were cracked open, and I'm assuming that wasn't intentional.. Other than that, very enjoyable stay.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank JC S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 7 December 2013

Thank you for spending your Thanksgiving with us. We are please to hear you enjoyed your holiday and your time at The Strathallan.. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

This old hotel appears to have been recently remodeled, and they did a great job with it. It is very attractive inside, nice rooms, and a high service level. Located in the old "mansion row" on East Avenue, in a very beautiful, comfortable old neighborhood, just a mile or so outside of downtown Rochester.

  • Stayed: May 2013, travelled as a couple
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Thank Cobi00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 7 December 2013

Thank you for choosing The Strathallan. We appreciate you taking the time to write a review and are happy you enjoyed our recently renovated property. We are fortunate to be located in such a beautiful neighborhood and look forward to seeing you again on your next visit to Rochester.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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