We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 31 Hotels in Rochester
Certificate of Excellence
St. Catharines, Canada
Level Contributor
3 reviews
3 hotel reviews
“doubletree”
Reviewed 17 March 2014

Excellent service, good location, wonderful atmosphere and breakfast was great. We have 3 kids and they were so friendly with accommodating our requests. They printed out maps for us, so we didn't get lost getting to the mall. The location is good, and close to everything including the Strong Museum, which was amazing. The waitress was a little too friendly, if that is even possible, but overall, excellent stay with great staff and clean hotel. The pool was a little cool, but very clean. You will not be disappointed with a stay here, and suites are huge.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 259melanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan. We are so pleased to hear you and your family enjoyed our hotel, restaurant, and wonderful neighborhood. We appreciate you taking the time to share about your excellent service, and we look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

885 reviews from our community

Traveller rating
    643
    165
    42
    19
    16
See reviews for
240
211
28
311
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Virginia
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 March 2014

I have been staying at Doubletree hotels lately and most have been sub par. This hotel was definitely not in that category. This is one of the nicest Doubletrees I have stayed in, ever ! From the front desk staff to the restaurant staff, everyone was so friendly. The rooms were elegantly decorated and spotless. The only suggestion I have is I wish they would place newspapers on the table outside the elevators on each floor so you don't have to walk all the way downstairs to get one in the morning. I would definitely recommend this hotel and my next trip to Rochester I plan to stay here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itsjustme47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan. We appreciate you taking the time to write a review and your feedback. We are a LightStay property, and in an effort to save the environment we no longer deliver newspapers to every guest room, but rather keep them in the lobby. If you let us however, the next time you visit, we will be more than happy to have one brought to your room every morning. We look forward to seeing you again on you next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

Room we had booked was unavailable upon arrival. Moved to two different rooms and had to transport our own luggage up and down to the different rooms. Manager at from desk was extremely rude and not helpful.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
After finding out about your unfortunate check in we talked at length. Your friends and you have decided to try us again which we very much appreciate. We look forward to your return so that we can have the opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, United States
1 review
Reviewed 11 March 2014

In town for a concert and the stay here made the event even better a great, great hotel experience! Great room, wonderful food, helpful staff could not have been better! The place is beautiful since the renovation. And seems as popular as ever.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan. We are so pleased to hear you had a great night with us and enjoyed a concert in town as well. We look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, United States
1 review
Reviewed 10 March 2014

I was forced into a business trip so I just Knew things would all go wrong, but little to my surprise everything was great with Double Tree from start (arrival at airport) to finish. Loved It the rooms felt like home I was so comfortable and the restaurant was great, there was a fireplace in the lobby area and it gave the atmosphere a home like feeling, I will come back again and I have bragged about the stay to all my friends and family.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan and for taking the time to write such a kind review. Being called "home away from home" is about the nicest compliment we can get, and we appreciate it immensely. We look forward to seeing you again on you next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2014

What a nice hotel and nice staff! Everyone was first class, in their treatment of the customers. The sweet ride cookie van gave us a ride to an event, and then picked us up. They just could not have been more accommodating. The rooms were clean and well equipped. The location is great. I will definitely go back to the Strathallan.

Room Tip: We were upgraded to a suite with 2 balconies, due to Hilton status. Huge!
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gottaluvthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan. We are so please to hear you found everyone to be first class; we are incredibly proud of our amazing staff! We look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, United States
1 review
Reviewed 5 March 2014

My first experience at this property can be summarized in two words: First Class. Terrific restaurant, great floor plan, clean rooms, exception bathroom. Has a strong European look and feel to the place. Will definitely return.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 18 March 2014
Thank you for choosing The Strathallan. We are thrilled to hear your first experience with us was such a great one and we look forward to seeing you again on future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rochester hotels
0.9 mi away
Hilton Garden Inn Rochester Downtown
0.2 mi away
The East Avenue Inn & Suites
2.6 mi away
Hilton Garden Inn Rochester/University & Medical Center
Show Prices
Show Prices
Show Prices
1.1 mi away
Radisson Hotel Rochester Riverside
0.5 mi away
Inn On Broadway
Inn On Broadway
#21 of 31 in Rochester
4.5 of 5 bubbles 147 reviews
1.0 mi away
Hyatt Regency Rochester
Hyatt Regency Rochester
#22 of 31 in Rochester
3.5 of 5 bubbles 980 reviews
Show Prices
Show Prices
Show Prices

Been to The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
Price Range (Based on Average Rates): £££
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, TravelUp, Booking.com, Hotels.com, Priceline, Traveltool, S.L.U., getaroom.com, HRS and HotelQuickly so you can book your The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Strathallan Hotel Rochester

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing