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“Not quite what I expected.”

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 31 Hotels in Rochester
Certificate of Excellence
Verona, United States
1 review
“Not quite what I expected.”
Reviewed 10 April 2014

I went with a group. We stayed here over the cheaper hotels for a better experience. Was really not that impressed. One of the elevators did not work so we used the stairs the whole time. Our floor had a wood smoke smell. At a discount price of 169 total I really was surprised there was not even a continental breakfast. The room was very basic.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 25 April 2014
Thank you for your review. We strive to exceed our guests' expectation and welcome all feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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901 reviews from our community

Traveller rating
    651
    169
    45
    19
    17
See reviews for
247
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315
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • Any
English first
Rochester, United States
1 review
Reviewed 10 April 2014

The Strathallan met all our expectations and some. Great staff, great food, great people. Will be staying again. They also hosted a prom for Golisano Children's Hospital, which went exceptionally well.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Matthew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 25 April 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We love hearing when we have met and exceeded our guests' expectations and we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, United States
1 review
Reviewed 10 April 2014

I stay at the hotel was awesome. One of the nicest one we have stayed. And all the employees where very nice. Very clean and the service was excellent. They only issue I had was parking was sometimes difficult and the elevators weren't always working.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 25 April 2014
Thank you for choosing The Strathallan. We appreciate your feedback. We offer complimentary valet parking to all our guests, and look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2014

I stayed at the Strathallan for four nights on a combination business trip and visit with my son at UR. The room was spacious, comfortable and quiet. I had a drink at the bar and one dinner in the restaurant. The staff was friendly, I enjoyed the food and the service was very good.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pinkysguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 25 April 2014
Thank you for choosing The Strathallan. We appreciate you taking the time to write a review and are happy to hear you enjoyed your stay here and dinner at Char. We look forward to seeing you on your next visit to Rochester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ORCHARD PARK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2014

the hotel was very nice and I eventually had things made right but I had to go back twice to explain that I was up till 2 am due to noise from the next door room and hall way. the handicap room I stayed in could have used more electrical outlets to use the iron near where it is stored. hard to move iron and board when on crutches

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank crusher2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 9 April 2014
Thank you for choosing The Strathallan and for your feedback. You were fully compensated for any issues we had during your stay, and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 April 2014

New Construction, Great Location, Big Rooms, HDTV, Comfortable beds, excellent staff.and priced very well ...

feels like a New York City Boutique Hotel...very contemporary, excellent fitness facilities and pool.

Fire pits outside of the excellent Char Steakhouse create a vibe thats kind of Southwest...The place to stay in Rochester Highly recommended!!!!

Room Tip: Ask if the have a suite available...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 7 April 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We are so pleased to hear you enjoyed your time with and greatly appreciate you recommending us so highly. We look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 2 April 2014

A very nice hotel in a great location (near science center and Art Gallery). Very nice neighborhood as well. Staff were very responsive. Excellent restaurant with steaks that rival the best high end Steak Houses. A great spot for both business or family travel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 4 April 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We are very fortunate in so many ways including being in such a wonderful location, having an amazing staff, and excellent restaurant, Char. We look forward to seeing you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Family Hotel in Rochester
Price Range (Based on Average Rates): £££
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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