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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #2 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed 21 April 2014

I stayed in this Hotel last year for about a week. The staff was very welcoming and courteous. On arrival it took me no more than 3 minutes to get my room. It was a spacious room with a sitting room, toilet/bath, a small wash basin with refrigerator and coffee maker, ironing facility etc. The views on both sides were good. They do have a swimming pool and a gym on the ground floor. There's enough parking space so I had no problems parking my car in the lot (for free). The room service and cleaning, laundry etc was very good and efficient. Breakfast in room or at the Cafe (sorry forgot its name) was a pleasure and the hostess was a very very cheerful lady. The laundry service was out sourced but worked every time. A quiet place with good food, very good services and helpful staff.

  • Stayed: June 2013, travelled on business
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Thank nmafzal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 13 May 2014

Thank you so much for choosing The Strathallan and for taking the time to write a review. We are pleased to hear you enjoyed your spacious room, dining at Char, and the wonderful amenities we offer. We look forward to seeing you again on your next visit to Rochester.

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739 - 745 of 976 reviews

Reviewed 17 April 2014

My family uses this hotel as a "staycation". It is close to the art museum, the science museum is across the street, and the Strong Kids museum is close also. The indoor pool is fun for the kids and the food in the restaurant is excellent. We like the 2-room suite so the kids can go to bed and we can stay up later. Our suite also had a nice balcony. The staff are friendly and accommodating.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank 438maureens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan and for taking the time to write a review. We are pleased to hear we are your "staycation" destination and are that your family enjoys their time here. We look forward to seeing you again on your next visit.

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Reviewed 17 April 2014

This is a very tastefully renovated hotel in a beautiful historic district of Rochester (East End). Museum's and Eastman House are right down the street as well as many other one of a kind Victorian architectural treasures.
The staff and the management are very accomodating and the service is excellent. I had a double queen suite for my son and I on a recent visit and it was fabulous. Very modern.
The restaurant and lounge downstairs, Char, serves up excellent steaks and seafood. The cocktails are good and the bar area is very chic. Two thumbs up for the restaurant. They have a fire pit outside the lounge, and it does get a decent spillover from the lounge.
They have a valet for your car, if desired, and bell service if needed. Room service is available all night, I believe.
I don't get to Rochester too often on business, but when I do this hotel is part of the reason that I feel compelled to go there.
I always ask for a high floor, and you may be better off asking for the front of the hotel on Strathallan Park St.
The asst. manager Helen is an absolute sweetheart; if you should have any problem, regardless of how minor, she will make it right.
Can't wait to get back there!
A fitness center and a pool are available downstairs.

Room Tip: Ask for a suite, they're not much more expensive. Ask for a high floor. I have only been in the...
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  • Stayed: April 2014, travelled on business
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Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan and for taking the time to write such a kind and detailed review. We can't tell you how much we appreciate it. We are so fortunate to have such a wonderful hotel in a beautiful neighborhood, an excellent first class restaurant in Char, a fabulous staff and of course Helen. We are glad you had such a great experience with us and we look forward to seeing you again on your next visit.

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Reviewed 17 April 2014

We returned here to celebrate our 30th wedding anniversary. Same hotel we spent our wedding night but it has been comletely redone. Wow! The bar area, lobby and restaurant were fantastic and the rooms very nice (suite facilities no matter what size the room). Looks like an every year stay for us!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan and Happy Anniversary. We love hearing about our guest who have such wonderful old memories here coming back to make new one. Thank you for sharing your story with us and we look forward to seeing you next year if not before.

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Reviewed 17 April 2014

The hotel is beautiful. As a DoubleTree GM, I was very excited to stay at your hotel, and it exceeded my expectations. What a great property. Skylar at the Front Desk was awesome and was always smiling and friendly, and he's a Red Sox fan, which is always good. The rest of your team was always very accommodating and friendly as well. I had a great IPA in the bar, and my wife enjoyed her cocktail. We ordered a few items from the desert menu for room service and they were exceptional. Well done! Thank you.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan and for taking the time to write a review. We are very proud of Skylar and the rest of our excellent staff and beautiful hotel. We are pleased you found everyone to be so accommodating and friendly. We look forward to seeing you on your next visit to Rochester. Go Sox!!.

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Reviewed 15 April 2014

From the front desk to the cleaning crews, this hotel understands excellent customer service. The rooms are amazingly large and well equipted. I was entertaining guests from another company and they stayed there as well and they asked how much we paid the hotel to treat them so well and I responded that that is the way they treat everyone. Awesome and amazing service.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Bert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan while you were in town entertaining guests and for taking the time to write such a kind review. We are very proud of your wonderful staff who truly do go above and beyond for all our guests. We look forward to seeing you on your next visit to Rochester.

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Reviewed 10 April 2014

This is the best hotel that we found in Rochester, the rooms have been renovated and are comfy, clean and have plenty of space. The restaurant is really good, the burger or steaks are the best around as they use a wood fire (be warned you can smell this in some of the rooms at the car park end). The staff are really helpful and the shuttle is normally prompt, but did let us down at least once. Also the nearby area is accessible with a few good restaurants, for example Hogans or the Italian by Wegmans (don't be put off by the outside of the Italian)

Stayed: January 2014, travelled on business
Thank Oliver B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 26 April 2014

Thank you for choosing The Strathallan. We are so pleased you were comfortable and enjoyed our time with us and dining at Char. We look forward to seeing you again on your next visit to Rochester.

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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Family Hotel in Rochester
Price Range: £128 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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