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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #3 of 31 Hotels in Rochester
Certificate of Excellence
syracuse ny
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Very Nice!”
Reviewed 1 May 2014

We spent the nite here with no reservation. The hotel is very well done. The lobby and furnishings are upscale and very nice decor. Outside patio/pergola with fire pit! The staff were very friendly. Free shuttle to diinner and around the hotel. The hotel is in a great location, near trend restaurants, bars, shops. The bed was comfortable, and the room was very upscale as well. The bathroom was gorgeous. Great big shower, really nice tile, very clean. The only complaint I have relates to noise volume in the back of hotel, where our room was. The hotel can't help street noise, sirens, etc, but at 5 am, a garbage truck came to empty their dumpster. VERY LOUD, banging, clanging, bottles crashing noise. Woke me up and I couldn't go back to sleep. Did tell the front desk about it and she said they had rec'd similar complaints about same happening at 4 am, they had asked for later pickup and apparently truck thought 5 am was better! Other than that, a great place. Not too expensive, they honored triple A. About $40 more than a generic hotel in same area would be, well worth it!!

Room Tip: Ask for a room in the front of the hotel. Better view, less noise!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mlb50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 14 May 2014
Thank you for choosing The Strathallan and for taking the time to write a review. We appreciate all guest feedback and are pleased to hear you enjoyed our wonderful hotel and the surrounding area. We look forward to seeing you again on your next visit to Rochester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Sandy Creek, United States
1 review
Reviewed 1 May 2014

We had a great experience at the hotel! They were very accommodating to us- we were running our first half marathon the next day. We had a breakfast and easy shuttle service to and from the race. We would definitely recommend the Strathallan to anyone looking to stay in Rochester.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Toni A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 14 May 2014
Thank you for choosing The Strathallan and for taking the time to write a review. Congratulations on running your first half marathon, and we look forward to seeing you again on your next visit to Rochester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 May 2014 via mobile

My husband and I stayed one night for a morning surgery at Strong. We decided to use this as a last night out since his recovery will be long. The hotel is beautiful, very nicely decorated. Check-in was a breeze. The room was so pretty and comfortable. I wish the weather was nicer so we could have enjoyed the nice outdoor space with the fire pit. It would have been fun to spend more time there to explore the area too. The Char Restaurant in the lobby was an added bonus! If I find a reason to go back to Rochester, I will definitely stay at The Strathallan.

Stayed April 2014, travelled as a couple
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 14 May 2014
Thank you for choosing The Strathallan. We are so pleased to hear you enjoyed your night with us. We wish your husband a speedy recovery, and we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bilbo, Spain
1 review
Reviewed 1 May 2014

As always in the HiltonHotels, our stay was satisfactory. The only point is that on saturday night there were other hotel's guests who were speaking well into the midnight time and later, and laughing, very loud at the exterior premises of the hotel and making it difficult to sleep for other hotel's guests.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jose M F A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 14 May 2014
Thank you for choosing The Strathallan. We appreciate your feedback and you taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Windsor, United States
1 review
Reviewed 30 April 2014

This hotel has an outstanding staff on all shifts. They go over and beyond with politeness, you never feel like your bothering them with directions and questions. They provided us with shuttle service to our event too! It is clean and very comfortable. They give you a warm chocolate chip cookie at check in that is delightful!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Toni J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 14 May 2014
Thank you for choosing The Strathallan. We are so proud of our outstanding staff and are so pleased to hear you enjoyed your time here. We look forward to seeing you on your next visit to Rochester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

This is a great hotel with excellent guest services. The rooms are immaculate and fresh. The beds are comfortable and I loved the pillows. The overall experience was great. I will stay in this hotel each time I am in the Rochester area. It is in a great location close to the Art Gallery, Planetarium, and George Eastman House, and downtown.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 13 May 2014
Thank you for choosing the Strathallan and for taking the time to write a review. We are extremely proud of our amazing staff and guest services, and we are pleased to hear you will be staying with us again on your future visits to Rochester. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2014

Stayed 2 nights while visiting friends. All the staff were helpful and friendly. Rooms are comfy and spotless. Warm cookies are a nice touch. Close to all attractions and complimentary wiifi and parking a treat.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MMacFay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review, 13 May 2014
Thank you for choosing The Strathallan. We are so pleased to hear that you and your family enjoyed your time here and were comfortable. We are fortunate to be located in such a convenient area, and we look forward to seeing you again on your next visit to Rochester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Property: The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Business Hotel in Rochester
Price Range (Based on Average Rates): £££
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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