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“Almost Perfect Strathallan”

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Ranked #2 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed 14 July 2014

My wife and I spent 4 nights here and thought the hotel was great except for its lacking a few amenities in the bathroom: towel racks, hooks for clothes, and a night light. Otherwise - GRREATT! We did not eat in the restaurant, so we cannot comment on that.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Mitch H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 23 July 2014

Thank you for choosing The Strathallan and for taking the time to write a review. We truly appreciate your feedback and look forward to seeing you again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 - 694 of 994 reviews

Reviewed 13 July 2014

as soon as i arrived i was greeted as an Hilton Honors member, i was given a cookie and i was escorted to my room. the employees were super friendly, the complimentary valet service was great and i would definitely recommend this hotel to other travelers.

Room Tip: Hilton Honor members get dibs on the best rooms available!
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  • Stayed: July 2014, travelled solo
    • Value
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Thank Nessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 23 July 2014

Thank you for choosing The Strathallan and for being one of our valued HHonors members. We are so pleased to hear you would recommend us and we look forward to seeing you again on your next visit to Rochester.

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Reviewed 13 July 2014

The staff at this hotel was extremely polite and accommodating. It is not the first time my family has stayed at this hotel and it will not be the last. It was the weekend of my daughter's wedding and EVERYONE in this hotel went above and beyond to be sure it was a memorable stay. In addition, the location is excellent in relation to all there is to do in the Rochester area. I highly recommend this hotel to anyone interested in visiting Rochester NY or to anyone that be planning a special event.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 23 July 2014

Thank you for choosing The Strathallan for your daughter's wedding and for taking the time to write a review. We are so happy to hear it went well and that our wonderful staff was able to help make make it a memorable stay for you and your family. We look forward to seeing you again on your next visit.

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Reviewed 13 July 2014

even though i was only there for 1 night I can say that the employees take great care of there guests. my room was very spacious and the employees were very accommodating. I was greeted as an Hilton Honors member, got a lovely cookie and was escorted to my room- which was on the 8th floor. I will definitely stay at this hotel again whenever I am in the Rochester area.

  • Stayed: July 2014, travelled solo
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Vanessa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 23 July 2014

Thank you for choosing The Strathallan and for being one of our valued HHonors members. We are so pleased to hear you had a lovely experience with us and we look forward to seeing you again on your next visit to Rochester.

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Reviewed 10 July 2014

The service and staff are great. My only complaint really is that the bed itself did not smell fresh. The sheets and bedding looked clean, but the bed did not smell fresh. It was probably the accumulated odor of previous guests in the mattress cover or the quilt inside of the duvet....it was NOT the fault of the housekeeping staff. Some guests smell and the smell lingers in the bed itself...even in people's homes. Hard to know how to solve such a problem and I wouldn't want the bed sprayed with Febrize to merely cover up the odor! I think the housekeeping staff should make sure the bedding passes the "sniff" test and then let the manager know that a deeper cleaning is needed when necessary...deeper than just washing the sheets. Otherwise, the room and bathroom were very clean.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank sandramO7456SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 22 July 2014

Thank you for choosing the Strathallan and for taking the time to write a review. We truly appreciate it and welcome all feedback and we constantly strive to meet and exceed our guests' expectations.We look forward to seeing you again on your next visit.

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Reviewed 9 July 2014

Great location in a more suburban, quiet neighborhood of Rochester near tree-lined streets Walking distance to the Rochester Museum and Science Center (1 short block away!). Free valet parking was prompt for retrieval of our car. Newly refurbished decor, trendy and pleasing palette.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank markj692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 22 July 2014

Thank you for choosing The Strathallan and for taking the time to write a review. We are so pleased to hear you were happy with us and were able to take advantage of our complimentary valet service. We look forward to seeing you again on your next visit.

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Reviewed 8 July 2014

Wanted to get away for a short family trip somewhere quite with a nice hotel room to relax for a few days; I was able to kick back on the balcony while my wife watched TV in the bedroom, and my daughter watched TV in the other room. The hotel is not far from most of the local attractions and malls, and in a quite setting, great place to relax read a book on the balcony with a beverage or two.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jayrettberg, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this reviewResponded 22 July 2014

Thank you for choosing The Strathallan and for taking the time to write a review. We are happy to hear you and your family had a nice and relaxing time with us. We look forward to seeing you again on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Address: 550 East Ave, Rochester, NY 14607-2034
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rochester
#1 Family Hotel in Rochester
#1 Romantic Hotel in Rochester
Price Range: £137 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton 3*
Number of rooms: 155
Official Description (provided by the hotel):
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 
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Also Known As:
Strathallan Hotel Rochester

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