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The East Avenue Inn & Suites
Ranked #5 of 29 Hotels in Rochester
Certificate of Excellence
Dover, New Hampshire
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not open for business”
Reviewed 13 October 2013

Expedia rejected this review claiming it did not meet their rules. Travelers need to be alerted to this "Trip Advisor Recommended" hotel.
This hotel claims to be undergoing "renovations" with half the buildings out of inventory but no evident construction going on. The facility appeared abandoned and, had I another option, I would have found other lodging. My room was quite far away from the front desk and up a flight of stairs (no elevator) because I expressed my concern to the desk about a first floor location in a nearly empty and lonely location. The industrial stairwell did not appear to be on a regular cleaning schedule. The design of the room was unsafe: the upholstered chair at the 2' by 2' desk (totally inadequate) required careful leveraging to slide it under the desk -- a critical safety concern since the chair, heavy and difficult to move, sat BLOCKING the walkway between the bed and the door. Heaven help anyone trying to exit quickly! Other features of the room that merit mention: the toilet flush handle was situated less than 1" from the side wall and turned BACKWARDS to flush-- making it difficult even for my small hand. The mattresses were so high off the floor a normal sized adult (5'6") had to climb into the bed. The "newly renovated" bathroom floor tiles showed moldy grout and the shower floor tiles were seriously sloped and cracked as well as mildewed.

Room Tip: Wait until claimed "renovations" are completed and hotel is open for real business.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 16 October 2013
Thank you for taking the time to review The East Avenue Inn & Suites. We appreciate your comments about our facility and our housekeeping practices and will take them into serious consideration. We sorry you did not find your stay here as comfortable as you had hoped. The East Avenue Inn & Suites is a uniquely styled hotel that is not ideal for all travelers. Customers we think will find us most suitable are young singles and couples seeking a distinctive lodging experience that they will not find anywhere else in Rochester. Please call or email the hotel directly and ask for a manager so we can live up to our promise to guarantee satisfaction for all of our guests.
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Rochester, New York, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013

My husband and I were married Sunday 9/15/13 and during the wedding process we chose East Avenue Inn and Suites for our guest to stay if they wanted and for us to stay for the weekend. Even though we live right down the road it was very nice to stay in one place with our family and friends. This hotel has improved greatly over the past year and the new owners have done a wonderful job to make it a great place to stay. When we first started to look for a hotel to book a block of rooms they were very helpful and offered a very reasonable room rate for our out of town guest. We were offered to come take a tour of the newly renovated place and when we did we were treated with wonderful customer service and everyone was very helpful! They made the weekend so easy by treating our guest with great customer service and it was so nice to hear that everyone enjoyed their stay and was comfortable during our wedding weekend! Thank you to all the staff would made us feel so special. We highly recommend this place for a stay in our wonderful city!

Room Tip: We got the suite for our wedding night which was great!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 18 September 2013
Thank you for taking the time to review The East Avenue Inn & Suites and congratulations on your recent nuptials. We're glad you chose to recommend the hotel to your friends and family from out-of-town. Weddings are a huge part of our business here and we try to make every couple's wedding day extra special and problem-free by making sure guests are well-taken care of both before and after the vows are exchanged. We do this by providing premium amenities and guest services such as the unique vanity areas in all of our suites and our complimentary hotel shuttle that caters to all local wedding venues. We hope you and your husband's enjoyable time here was just the start of a long and happy marriage. Congratulations!
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New York City, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 September 2013

Stayed one night to attend a concert at the Rochester Main Street Armory, about 4-5 blocks nearby. First impressions was that the place is clean and modern. Reception staff was friendly. It looked like they are in the processes of updating. The first two hallway sections of rooms past the lobby, where we had to walk through, were musty, dim, and looked outdated. However, we didn't see how the insides of those rooms looked. Our room, 242, was the first room in the section that much resembled the clean, modernized look of the lobby. Our single king bed room looked as advertised. Everything was clean and bed was super comfy. Good water pressure in the shower. Our bus didn't leave until 1:15 but the reception was accommodating and allowed us to check out later at 12:30 free of charge, which was very nice considering it allowed us to wait out the rain. The hotel is walking distance to a number of nice looking bars, clubs, and restaurants along East ave and we've probably would've explored the area a little bit more if we had another day to stay. Great price point and no complaints at all. Would stay again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 14 September 2013
Thank you for taking the time to review The East Avenue Inn & Suites. We're glad you took advantage of our prime location near the Main Street Armory and many of Rochester's great restaurants and nightlife spots. Additionally, we appreciate your patience during our remodel of the property. We'd like to let you know that over the next few months we expect to complete some more of our modern guest rooms and suites as a well as a high-end restaurant and reception space in the building adjacent to the hotel. We hope you visit again soon!
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Mechanicsburg, PA
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2013

Wow, I read the review from July 11 where a poor traveler was beaten bloody! My stay was completely the opposite, and I may have found my new place to to stay for when I visit RIT. My daughter and I stayed here Monday night and I found it to be pretty clean, nice bedding and design, smelled good (no lingering stale cigarette smells) etc. Many rooms have been renovated. The breakfast was okay, a little less than a Fairfield Inn type breakfast, and I think the coffee in the rooms is better than the breakfast buffet coffee. You can easily walk to a couple resturants. My daughter woke up in the night with a terrible headache and we had nothing with us, so the guy at the front helped us out, which was much appreciated as I had a long drive the following morning. The lady who checked us in, and the general manager, seemed really happy to have us stay there - really friendly!

Room Tip: Ask for a renovated room.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank merry10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 3 September 2013
Thank you for taking the time to review The East Avenue Inn & Suites. We're glad you made the decision to try this newly renovated property despite some bad reviews associated with past owners. We'd like to let you know that over the next year we will be further improving the property and adding more of the guest services that you found helped to make your stay a comfortable one. While there are hotels closer to RIT than this one, we strive to provide a level of service every day that the franchise properties can't match. We hope you visit again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joussard, Alberta
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 August 2013

My husband and I attended the PGA Championship and chose to stay at this hotel and I could not have been more pleased with our choice. The room was spectacular- we had #161 which is the suite in the far corner of the first floor so we had two walls of windows facing a nice park where we saw rabbits and squirrels. Clean, nicely appointed, brand new, great bed and bedding, absolutely no complaints. The lobby and breakfast room are beautiful and the breakfast offerings are more than we could have asked for. The location is fabulous as there is a number of eateries as well as pubs within walking distance. OK, I saved the very best for last. The staff was wonderful and absolutely second to none. Even when the shuttle was not 'running' they got us to where we had to go- anytime. To and from the event, to and from any night spot, etc. We never had to ask for anything twice and everyone was so friendly. I do believe that our choice of hotel really complimented one of our very best holidays to date. I doubt that nay of the chain hotels would have been so accommodating to our every need. Thanks, Steve, Dale, Douglas, Natalie, Gino and anyone else I may have overlooked. Great job.

Room Tip: A suite on the second floor would be ideal.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joussardines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 3 September 2013
Thank you for taking the time to review The East Avenue Inn & Suites. We're glad you took advantage of our prime location in Rochester's East End and the premium guest services we provide here. While its great to hear that your stay "couldn't be any better," we'd like to let you know that over the next year we plan on further improving our property and adding more in-demand guest services. This improvement includes the construction of some brand new patio areas to relax and enjoy the beautiful East Ave. neighborhood from and the opening of a brand new on-site restaurant in the building adjacent to the hotel. We'd also like to take this opportunity to let you know that with over a dozen golf courses within a short drive from this hotel, Rochester is a great golf city all year round. We hope you visit again soon and try some of them out!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pelham, Canada
Level 4 Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 August 2013 via mobile

Great service, Douglas the shuttle driver was excellent. Clean, comfortable and Great location near restaurants and bars. Great Value!
We ad a delux room, on the smaller side. Great for a night or two.

Stayed August 2013, travelled with friends
Helpful?
1 Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 14 August 2013
Thank you for taking the time to review The East Avenue Inn & Suites. We're glad to hear that you found your stay here enjoyable and that you took advantage of our courtesy shuttle service. We'd like to let you know that if you are planning on visiting Rochester next year we are planning on some exiting additions to the property in the coming months including a premium on-site restaurant and bar and some newly landscaped patio areas. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2013 via mobile

My husband and I came for the PGA Championship. The staff was very accommodating and extremely helpful, especially the general manager at the front desk and the shuttle driver. The rooms clean and nice, good continental breakfast. Great location. Also met some wonderful people staying there as well. Good restaurants within walking distance! Good job!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eastaveinn, Manager at The East Avenue Inn & Suites, responded to this review, 10 August 2013
Thank you for taking the time to review The East Avenue Inn & Suites. Its nice to hear that you took advantage of our central location and explored some of the many fine dining and entertainment options that the East End of Rochester has to offer. We'd like to let you know that Rochester is a great city for golf fans like yourself all season long. In addition to Oak Hill there are more than a dozen golf courses only a short drive away from the hotel. We hope you visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The East Avenue Inn & Suites

Property: The East Avenue Inn & Suites
Address: 384 East Ave, Rochester, NY 14607-1909
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 29 Hotels in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The East Avenue Inn & Suites 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Discover Downtown Rochester's only boutique hotel, The East Avenue Inn & Suites, located in the city's most vibrant neighborhood, the East End. Under new ownership and renovated in 2013, the hotel invites travelers to enjoy a modern and artistic guest experience only minutes away from all of Rochester's best known cultural attractions. The East Avenue Inn & Suites is proud to host traveler's from all around the world in our creatively styled and comfortable Deluxe Guest Rooms and Premium Suites. Our experienced and professional staff members love to help visitors make their visit to Rochester's most famous street a comfortable and memorable one. We hope you take a minute to read what others have said about their stays with us. ... more   less 
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Also Known As:
The East Avenue Hotel Rochester
Days Inn Rochester
East Avenue Hotel

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