We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well the bar is nice”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Radisson Hotel Rochester Riverside
Ranked #15 of 29 Hotels in Rochester
Oklahoma City, Oklahoma
Level 6 Contributor
168 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Well the bar is nice”
Reviewed 20 May 2012

The internet is horribly slow, don't expect to be able to do even a small amount of work here. And if you have the bad luck to have an early morning appointment and need to grab breakfast in the restaurant you can have an untoasted whatever (the toaster is broken) for $15. I was gone from 7:30 am to 2:00pm and my room was not cleaned.
I've been to Rochester many times and stayed in this hotel when it was inexpensive and run by the Clarion group. I hadn't stayed here since it became a Radisson, but you sort of expect it would have stepped up, when it is now the premier brand. Well it does have modest updates, but it just isn't worth the price. Stay at one of the Country Inns and Suites in nearby Brighton or Henrietta, there you get what you expect.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eab405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 21 May 2012
Thank you for the feedback that you provided regarding your recent stay at our property! I apologize for your inconvenience. I am disappointed that you were not satisfied with your Internet or breakfast experience. I have addressed these concerns with our team and I am confident that we will exceed your expectations during your next stay at our property. In fact, we are in the process of upgrading our Internet system so as to provide a faster connection. Please contact me directly so that I may personally make your room reservations the next time you are in town. Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,486 reviews from our community

Traveller rating
    543
    384
    260
    161
    138
See reviews for
358
190
78
593
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed 18 May 2012

The hotel has a very friendly staff and good amenities. On a recent business trip, after departing the hotel and on a flight to Baltimore, I noticed my wedding ring was missing. When on the ground in BWI, I called the hotel which put me in touch with the Director of Security, Charles Platania. He went up to the room immediately, found the ring which had fallen off the nightstand, and made arrangements to Fed-Ex it to me. I called back to see if the Hotel could charge my credit card extra to reward him for going over and above his duties in assistance to me but they said it was just part of the service. Employees like Charlie make this hotel a great place to stay. The hotel is clean, quiet, and very hospitable. It almost makes you think it is in the South (Ha).

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 21 May 2012
Thank you for your recent Trip Advisor review! We are glad that you enjoyed your stay and are glad that Charlie was able to assist in finding and returning your missing wedding ring! I will be sure to pass along your kind comments to him directly. We look forward to your next trip to Rochester! Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erie, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2012

We made a reservation for this hotel months ahead of time because of a concert located nearby. Most hotels are given to people age 18 and older. However, this hotel has a rule of 21 and older. I would have been fine with that, except the website failed to provide information about that and when making the reservations I was not told that. I am only a few months shy of 21 and we drove six hours and were denied our reserved room. I was absolutely furious that I had to drive home. Also, the parking garage wanted to charge us even though we were not given a room. When we finally got home, we were also charged 70 dollars for canceling. I called to complain and they told me that we never showed up. I will NEVER stay at this hotel or recommend it to anyone else. The parking garage and entrance to the hotel smelled and did not look nice anyway.

Stayed May 2012, travelled with friends
Helpful?
1 Thank anonymous127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 21 May 2012
I apologize for the inconvenience associated with your recent reservation. I am disappointed that our reservation's department did not inform you in advance of our age requirement. I have reviewed your concerns with our team and we have refunded your cancellation fee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmont, New York
1 review
Reviewed 16 May 2012

A very good hotel. Very clean rooms and excellent service. The staff went out of their way to be helpful. After I checked out I noticed I had left serveral items in the room. I called from the airport and spoke to a gentleman named Dan in security who found my items and had it mailed to me.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jzacharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 21 May 2012
Thank you for your recent Trip Advisor review! Cleanliness and Great Guest Service is what our property is all about! I will pass along you kind words to Dan. We are glad that you enjoyed your stay and we look forward to seeing you during your next visit to Rochester!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York, United States
1 review
Reviewed 8 May 2012

There were a lot of things that weren't good about our stay here. To begin with, we had requested a room with 2 queen beds and a microwave and refrigerator. They gave us a room with 2 queens but neither of the appliances. We were travelling with a 4 year old and a 6 week old infant and specifically needed those things. They could only give us a room with a king so we had to get an extra crib for the baby.
That was still ok but the blanket in the king room had tons of hair on it as if it hadn't been cleaned in ages!!! That was very disgusting! They did however change the sheets and bedding quickly.
The next day, after a long day when we got back to the room, for whatever reasons, housekeeping had taken away our used bath soap never bothering to replace it with a new one. So it was a lot of little things that were annoying but the dirty blankets is why I would not recommend this hotel to anyone.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelLover1175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 10 May 2012
Thank you for the feedback that you provided regarding your recent stay at our property. We are disappointed that your room experience was less than satisfying. Rest assured that your comments have been shared with our reservations and housekeeping teams and I am confident that it will assist us in improving our product and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lockport, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2012

I booked 35 rooms for two nights at this hotel. We attended a dance competition in Rochester and had over 65 kids with us. This hotel was absolutely fantastic with accomidating all of our familes and was beautiful inside. The person in charge of our group booking, Devin was fantastic to work with. The price was reasonable and all of the employees were very helpful. I will be sure to always use this hotel when ever we are in Rochester!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelli W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 10 May 2012
Thank you for the feedback that you provided regarding your recent stay at our property! We are glad that your expectations were exceeded! I am very proud of the efforts of our team and especially Devin and his involvement with your group. We look forward to your next trip to Rochester! Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 May 2012

I'll start my review by noting that the hotel is about to undergo a renovation - I assume so based on the A-Frame in the lobby showing new carpet, wallpaper, draperies choices etc.

This is not a BAD property in it's current condition. There are just a lot of small details that seemed missed:
* Long black hair on the bed upon checkin
* In-room coffeemaker in an awkward spot (end table next to armchair). Had to move the armchair to squeeze between the table and the wall to plug in the coffeemaker every morning. Awkward.
* In-room microwave plopped on padded bench across from the bed. Awkward!
* Visibly peeling and scuffed wallpaper in the room
* Refreshing of the room was inconsistent - some days I'd get 2 water glasses back, some days I'd get the coffee creamer refilled - some days not.

This property has a lot of potential - and they understand service. I was granted 10,000 Carlson points after advising them that I'd not ordered, but received, a 4:15am wake up call. They just need to tighten up the details and appearance of the property a smidge.

Stayed May 2012, travelled on business
Helpful?
1 Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 10 May 2012
Thank you for the feedback that you provided regarding your recent stay at our property! We are disappointed that your experience was less than favorable. I have personally followed up with our team to address your concerns and am confident in our ability to deliver first rate guest service. If you travels bring you back to Rochester in the future, please contact me directly so I can assure that your expectations are exceeded.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rochester hotels
0.1 mi away
Hilton Garden Inn Rochester Downtown
0.1 mi away
Hyatt Regency Rochester
Hyatt Regency Rochester
#23 of 29 in Rochester
1,061 reviews
0.1 mi away
Holiday Inn Rochester Downtown
Show Prices
Show Prices
Show Prices
0.8 mi away
The East Avenue Inn & Suites
1.1 mi away
The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
4.8 mi away
Hampton Inn Rochester-Greece
Show Prices
Show Prices
Show Prices

Been to Radisson Hotel Rochester Riverside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel Rochester Riverside

Property: Radisson Hotel Rochester Riverside
Address: 120 E Main St, Rochester, NY 14604-1699
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Southall Travel, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Radisson Hotel Rochester Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing