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“Family weekend trip”

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Radisson Hotel Rochester Riverside
Ranked #15 of 29 Hotels in Rochester
Toronto
1 review
“Family weekend trip”
Reviewed 30 July 2012

I had book the hotel on hotwire but I made a mistake on the dates and did not realize it. When I showed up a day late with my family the desk staff was very helpful in getting me through the mix up. In fact the staff was extremely helpful and friendly for our entire stay. The hotel is in a great location.

Room Tip: get a room over looking the river
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Normand B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 4 August 2012
The location of our property in relation to all that Rochester has to offer is one of convenience. We are pleased that you enjoyed your staff and the service that our team provided! We look forward to your next visit to Rochester!
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1,488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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Colorado
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2012

As a frequent traveler, I find this to be one of the nicer hotels I've stayed in over the past few years. Well designed and equipped. Relaxing. Great restaurant service, especially from Deb, Mindy and Crystal. One of the few places I go that I look forward to returning to.

Stayed July 2012, travelled on business
Helpful?
Thank sm91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 4 August 2012
Thank you so much for the feedback that you provided regarding your stay! We are glad that you enjoyed your experience at our newly renovated property and in our Legend’s Restaurant! I am very proud of Deb, Mindy and Crystal and the rest of our service team’s efforts! I will pass along your feedback to the team and we look forward to your next visit to our property!
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Rochester, New York
2 reviews
Reviewed 26 July 2012

First time our company held their company meeting at this location. We had 110 employees attending. The satff was extremely helpful during the planning of the event which included full lunch, audio and video connection to our offices in NC and PA. We definetely will be back. The staff was most helpful and they went out of their way to not only meet but exceed our expectations. Meeting room had been recently renovated and the quality of the space was excellent with a great view of the river. The food was not what you normally expect in a hotel. Great variety and quality including home made desserts. Great kitchen staff. I would recommend you consider them for your next event.

  • Stayed July 2012, travelled on business
    • Value
    • Service
Helpful?
Thank Sergio E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 3 August 2012
Thank you for your recent Trip Advisor review! We appreciate the fact that you would rate us a five star property! I am very proud of our banquet and culinary teams! The newly renovated Riverview Ballroom is a great location for any corporate meeting or other special event! We look forward to hosting your next corporate meeting!
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Rochester, New York
1 review
Reviewed 26 July 2012

We recently held a company meeting in the Riverside View room. The room was very nicely decorated and presented with a great view of the River. Everything looked great and the staff was more than helpful and courteous. The food was excellent and surpassed our expectations. Our meeting went off without a hitch. We hired CMI, through the Radisson, to coordinate the A/V system as we needed to video conference several sites into our meeting. The video conferencing went better that I could have imagined. I fully intend to have our future company meetings here. We are also considering holding some client events there as a result of our positive experience.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tania G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 3 August 2012
Thank you for your recent Trip Advisor review! We appreciate the fact that you would rate us a five star property! We are glad that both our Audio Visual partner and our banquet team took good care of you and your guests! Our recently renovated meeting space, make a great venue for a corporate meeting or event! We look forward to your next visit to our property!
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Brampton, Canada
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2012

We booked on the day of through Priceline for $125 for a one night stay. By the time taxes and fees were added it was just over $150. You also get dinged for parking which is about $7 a day. It's a very large and very busy hotel in a busy part of downtown. So if you're looking for a quiet stay this is not it. However the rooms are spotless and very modern. The staff were very friendly and courteous. If you're looking for a nice place downtown and are ok with some noise (late at night and early in the morning), then you'll be fine.

Room Tip: Ask if there's a quiet area.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulKP1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 3 August 2012
Thank you for the feedback that you provided regarding your recent stay at our property! Although we are disappointed that you found our property to be very busy, we are glad that you enjoyed your newly renovated guest room and found the cleanliness and service that our team provided to be top notch. Our goal is to exceed all of our guest's satisfaction and we look forward to your next visit to Rochester!
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Hilton, New York
1 review
Reviewed 23 July 2012

I checked in with my husband only, since I had a 50th birthday surprise party planned at the Radisson's Legends Sports Bar and Grille for him that evening-we usually travel with our 4 kids. The Hotel Sales Manager, Jessica, was very accomodating and helped me plan our stay as well as the set up, such as food/beverages pre-ordered for the party.

The hotel is always busy and staff can't control the noise in the lobby, or the elevators being a little less clean due to high weekend traffic, but the room rates are very reasonable and everyone working there is attentive and accommodating, and professional. The staff made the stay very pleasant and went out of their way if we needed anything.

Our party in the restaurant/bar, including the food and drinks, breakfast and overall overnight experience was fantastic and very memorable - thank you! We can't wait for another overnight, hopefully soon, and I think a few of our friends will remember the Radisson for future party plans!

~Lisa B.

Room Tip: Ask what kind of room views are available (i.e.-river), or which floors don't have large parties...
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 3 August 2012
Thank you for your recent Trip Advisor review! We appreciate the fact that you would rate us a five star property! We are glad that you enjoyed your event in Legend's and look forward to your next visit to our property!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2012

Had a great stay recently at this hotel. The room was nice and we had a view of the river. There is an outdoor pool on the 3rd floor that has a lifeguard on duty at all times (when open). The only negative thing about the pool was the man in the skimpy blue speedo that was sunbathing. I must say that the area itself has become somewhat rundown since we last visited the city. There are a lot of people just hanging about on the street, doing absolutely nothing that makes you not want to leave the hotel (we did feel 100 percent safe in the hotel itself though). We also had our Childs bicycle stolen off the back of our trailer. We were advised by the Director of Security (Charles Platania) who couldn’t have been more professional. I could tell by dealing with him, just how bad he felt about the situation, and he went out of his way to even search the area for our Childs bicycle. I must add though, that I was a little surprised that the hotel didn’t offer us some sort of incentive to come back to the city after this incident.

In closing, if the person who stole our bike is reading this, let me tell you what this sort of thing does to your city. It makes people not want visit or return, not spend money on restaurants, hotel accommodations, sporting events, etc. When people don’t spend money in your city, it becomes a ghost town, and people begin to lose their jobs as a result. People like you, won’t keep us from returning to this city though, we will just be more cautious and not give you the opportunity to steal what doesn’t belong to you.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chicostravellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review, 3 August 2012
Thank you for the feedback that you provided regarding your recent stay at the Radisson Hotel Rochester Riverside! We are glad that you enjoyed our newly renovated guest room and pool. As it relates to the area surrounding the property, we continue to work closely with our hotel security staff and the Downtown Rochester Community to ensure safety and security for all of our guests. If your travels bring you back to Rochester, please contact me directly and I would be happy to ensure your 100% satisfaction. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Rochester Riverside

Property: Radisson Hotel Rochester Riverside
Address: 120 E Main St, Rochester, NY 14604-1699
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion

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