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“Adequate facility & service, nothing special.”

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Country Inn & Suites By Carlson, Rochester Airport - University Area
Ranked #13 of 29 Hotels in Rochester
Reviewed 12 September 2011

This is an average budget hotel, good for one to three nights. Recommended for business, not so much for family unless its just overnight.

Good:
Breakfast was okay.
A/C unit was quiet.
Shower water pressure was high, good temp control.
Good iron/ironing board.
DVD loaner service amd player in the room.
Screaming fast WiFi, with literally a dozen access points.
TGIF, Delmonicos restaurants, and Rite Aid in the parking area.
Free parking.

Not so good:
Elevator is shaky, loud.
Pool is unappealing, looks like a therapy pool.
No safe in the room.
Bedspreads look yucky, should switch to modern, clean, white duvets.

Overall a nice stay but would look for a more upscale property for longer stays.

  • Stayed: September 2011
    • Value
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Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 13 September 2011

Hi there, this is Pinkesh Patel, General Manager of Country Inn & Suites Rochester-Brighton. I appreciate your business and your kindness in reviewing us. We will do our best to resolve all the issues that you had with the Elevator, pool and cleanliness with our bedding. I thank you for bringing about the issue that caused your stay unpleasant. I am sorry for the safe not being there in the rooms but we do provide complimentary safe at the Front Desk. In addition we respect and appreciate your input with your overall stay. We will try our best to cater to all your needs when travel brings you back to Rochester. Country Inn & Suites Rochester-Brighton would love to accommodate you for your next stay here.

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY.

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Reviews (552)
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523 - 529 of 552 reviews

Reviewed 6 September 2011

This is an older property and the rooms show some wear. That said, the property is clean and a good value. Very close to the University of Rochester. The breakfast here is included in the room rate and is varied and plentiful. The woman who seems to run the kitchen is sweet, kind and thoughtful. She is also very helpful. We are returning to Rochester in October and plan to stay here again.

Room Tip: Look online, call, and use sites like Orbitz to compare rates. We obtained a very low rate by doing...
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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Thank barndoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 13 September 2011

We appreciate your business and glad that you will be back to stay with us again in October. Thank you so much for staying with us and experiencing our finest services and facility. We were renovated from an older hotel in 2008 to be Country Inn & Suites now. We have started to implement new things at this hotel that you will see when you come stay with us again. Being close to University of Rochester and Monroe Community College, we have a lot of parents stay here and have you feel home away from home with our services. Be our Guest breakfast in our hotel is top notch and the team that runs it is amazing in doing what they need to do, the best.
We are so happy to have you back in October and appreciate this.

Many thanks,
Pinkesh Patel and the entire team at the Country Inn & Suites Rochester, NY.

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Reviewed 24 August 2011

My brother lives in Rochester but has no room for us to stay. We stayed at this Country Inn and Suites for the first time last summer (2010). The stay was great. So good that I recommended it to my parents. They now are staying here when visiting my brother. We came back to visit in July 2011. The rooms are clean, there is free wi-fi. The location is convenient, off the highway, close to downtown. And an amazing liquor store down the street (coming from Canada - we walk in awe thru the store, the people working there, look at us and laugh, saying you must be from Canada!).
We haven't taken advantage of the free breakfasts yet.. We go to a greasy spoon (James Brown Cafe) that we found in our first visit. But given the amount of people in the breakfast room, I can tell the food is popular!

The staff are helpful - we forgot toothpaste and it was too late to go out and buy some. Behind the front desk, they had a stock of usual items that guests forget. It was no problem to get toothpaste.

If you want a clean, inexpensive place to stay in Rochester, I would highly recommend Country Inn and Suites!

  • Stayed: July 2011, travelled as a couple
    • Value
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1  Thank lievefamketoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 13 September 2011

Hi, I am Pinkesh Patel, General Manager at the Country Inn & Suites you stayed at. I appreciate your kindness in reviewing us positive. I am glad that you like our hotel's clean and family oriented accomodations. We also thank you for recomending this hotel to your friends and family that stayed with us too. Next time you are in Rochester, we would love to have you back to spoil you with our new delicious breakfast. We serve a variety of different items that you can enjoy in real Dinningware and Silverware. This just adds up to your over all expereince with us. I am so happy that your stay with us was excellent and hope to see you soon again when you are back in town.

Many thanks,
Pinkesh Patel and the entire team at the Country Inn & Suites Rochester, NY.

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Reviewed 3 August 2011

After reading all the reviews and comparing prices of hotel options in Rochester we decided on the Country Inn & Suites. It was a great place to stay as out main reason to be in Rochester was to visit the Strong Museum of Play. The museum is a MUST see for anyone with children. The price for a suite was great.

The Suite was set up oddly, but had the space we wanted as we were traveling with 2 adults and 3 young children. The sitting room really needs a door as we had hoped the suite would allow us to stay up later than the children without the lights bothering them. This was a minor thing.

Generally, the room was a good size with everything you would expect except the bathroom light switch was outside the room. Pool was nice, and never busy when we used it. The breakfast was exactly what we expected to kick off our days. The free cookies and coffee were a nice touch.

When we are back in Rochester, we would definitely consider staying again. Overall, we were really satisfied with our stay.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank famluvtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 16 August 2011

Thank you so much for your positive review! We really appreciate your valued time spent to write this review. I'm so glad that you and your family enjoyed our delicious breakfast, cookies, and our great services. I am sorry about the funny layout of our Queen Suite that is more focused to accomodate a family of more than 4. We also have King Suites that has a layout of the living room first and then the bedroom seperated by a glass door. I am sure that you would like this set up a bit better. Next time you are in the area please inquire about this room type and we will be happy to have you in one of those. When your travel takes you to Rochester again, we'd be honored to have you and your family stay with us again.

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY.

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Reviewed 29 July 2011

Like most of the Country Inns, this is a new facility, clean, with a great free breaskfast buffet. Plus the have fresh cookies all day, which I don't really need, but I can't resist. These aren't 4 star properties, but I highly recommend for business people on a budget. This property is conveniently located right off I390, not far from the airport, easy access to to 490 and the thru-way in both diections. Rates are very reasonable, great restaurants and shopping are a short walk across the parking lot. Plus, small pool and good fitness room onsite. Free parking and internet, so I was very happy to stay here.

  • Stayed: June 2011, travelled on business
    • Value
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Thank BuckyRottweiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 16 August 2011

Hello there, I am Pinkesh Patel, General Manager at this hotel. It was a pleasure to have you stay with us. I am glad that you loved our accommodation facilities and all the services that we provide here. Please let us know how we can even ad duo more to improve guest satisfaction. We are striving to go above and beyond for all our guest to leave a lasting positive impressions when they leave. I am sure you will be surprised with more additions we make service wise to accomodate you. Again I am very happy to hear good things about our hotel and will convey this to our staff. Thank you for staying with us and we will see you next time you are in Rochester.

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Reviewed 28 July 2011

We booked a king suite on the phone for 3 adults and 2 kids in pack -n plays (told them this when made reservation). the room set up was so odd... walk into bedroom from hotel hallway and then thru bedroom to get to sitting room (with pull out couch).. this is exactly the opposite what you would expect and want. also the sitting room had no separate air conditioner unit so the adult sleeping in that room was super hot!

there was also too much furniture in the bedroom (large desk, dresser, bed, 2 night stands, and cabinet with microwave and fridge) for the size of the room. the bathroom was also small and the light switch is on the wrong side of the door opening.

free breakfast was ok but not great. pool was ok as well.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank SilverSpring11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 16 August 2011

Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you did not like our suite that has a layout with the bedroom first and then the living room. We also do have some of our King Suites that have the living room first and then the Bedroom which is seperated by a door in between. Please let us know next time in our area and we will put you in one of those suites with Living room first. We recently changed our breakfast choices to serve more variety in real Dinningware. Our guests are loving the new experience of dinning with real china plates, bowls, mugs and glasses with nice silverware. For your next stay at our hotel please inquire at the front desk for one of the suites you would like and we will try our very best like always to accomodate you in a nice way to have you leave the hotel with good experience.
We will be looking forward to accommodate you in our hotel soon for your next visit to Rochester.

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Reviewed 10 July 2011

There are a few extras here that you don't see at every hotel. They handed us a bottle of water and a snack upon check in. There are cookies and hot beverages in the lobby to help yourself to any time. There is also a DVD player in each room with DVDs you can borrow for free in the lobby. Nice touch and this would be very handy for families.

Other pluses include decent size towels, the fridge is inside a cabinet so you can't hear the compressor going on and off at night as easily. The free breakfast was pretty good as far as free hotel breakfasts go and there was actually enough seating for everyone using the breakfast room. The bed was pretty comfortable and had lots of pillows.

The negatives are that the wifi constantly dropped the connection (several times a minute - unusable) even though it was apparently a full strength signal, and the air conditioner was unusually loud.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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3  Thank Take_It_for_Granted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this reviewResponded 12 July 2011

Thank you so much for your positive response. Being the General Manager at the hotel, it was a pleasure to have you stay with us. DVD is definitely a plus at our place and being conveniently located in the area TGI Friday is a huge plus for family that stay with us. If you are back again soon, we will be starting a new breakfast program with real dinning ware to add up experience. To go above and beyond your expectation for your next visit we will have a keen look at our AC units for noise and our Internet for signal loss. On behalf of everyone at the hotel, I would personally like to apologize for these concerns that you had to face.
For your next stay at our hotel please inquire at the front desk for our Club Carlson Rewards program that is a huge advantage for earning points and redeeming them at all Carlson hotels and well as TGI Fridays.
We will be looking forward to accommodate you in our hotel soon for your next visit to Rochester.

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Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range: £66 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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