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“My choice hotel in Rochester so far!”

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Country Inn & Suites by Radisson, Rochester Airport-University Area, NY
Ranked #13 of 29 Hotels in Rochester
Reviewed 18 December 2012

The rooms are clean. The pool is clean kind of small if theres others in theres though. The cookies in the lobby are amazing! lol Theres also free breakfast the taste is kind of bland but i guess its to accommodate others who cant have much flavor on their food.. if you need a late snack theres a vending machine you'll need change.. Also they have board games as well as movies for guests to borrow. Theres a 2 resturants right near the hotel literally a few steps away (TGI Fridays and Delmonicos SteakHouse), and others down the road. Overall this is my favorite hotel to stay in so far in Rochester.

  • Stayed: September 2012, travelled as a couple
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Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites by Radisson, Rochester Airport-University Area, NY, responded to this reviewResponded 28 February 2013

Thank you so much for this review. We are glad to hear that this hotel has been your top choice to stay in Rochester, and like always we will always strive to provide the best of the best for our guests and you. Cookies are always a great treat for all. We are in process of adding for food items and flavors to our breakfast and I am sure you will like it when you visit us again. Thank you also for mentioning about our superior location around the area with two restaurant right in our parking and other shopping areas and restaurants around a 3-4 miles radius.
We appreciate all your kind words and we will do the best we always do to accommodate you in future.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY

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475 - 481 of 568 reviews

Reviewed 29 November 2012

I love to take my daughter on "mini-vacations." Once every couple months, we will book a stay at a hotel and spend a couple nights just relaxing. The staff at the front desk was amazing and we were checked in quickly. The lobby is a bit small, but you don't stand there long.
The room was cozy and we were right down the hall from the pool.
Pool area was well kept. The only thing I can say however is beware the Jacuzzi. The entire bottom felt as if there was sand or something and it was gross.
Located off the interstate, it is easy to get anywhere in Rochester within 20 minutes.
The only downfall is they advertise a free buffet dinner. What they do not tell you is that the dinner is actually at a small bar and grill inside the Holiday Inn down the road, not exactly family friendly with men drinking and yelling 3 feet from your table. The selections left much to desired as well. We ended leaving and finding somewhere else to eat.

  • Stayed: July 2012, travelled with family
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1  Thank ckrug2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites by Radisson, Rochester Airport-University Area, NY, responded to this reviewResponded 28 February 2013

Thank you so much for the review about us and glad to know that you liked your overall stay. We are sorry to hear that you were not able to use the whirlpool because of issues with sand; we have it now clear and nice for you to come back and experience it. We have done some detail work in the whirlpool that will cause no problem now. We are also sorry to hear that you were not satisfied for our Free Dinner at our sister hotel. We have now changed things around to add more choices and add more staffing to control crowd and overall operations in the restaurant. It would be wonderful to have you back at our place to experience all this again and I will make sure that you would not regret.
Thank you so much for your time again to write about us.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY

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Reviewed 25 November 2012

I spent only one night here but I had a great stay. The room was amazing and the hotel offers everything you need and want. It has a pool, computers, complemetary (great) breakfast, great service and you can rent Dvds and watch them in your room. I am impressed!

  • Stayed: November 2012, travelled solo
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Thank Kristina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites by Radisson, Rochester Airport-University Area, NY, responded to this reviewResponded 28 February 2013

We appreciate your kind words about us and glad to hear that your money was worth it all by staying with us. Our amenities are complimentary for all and we will keep adding more for our guest to enjoy. I am happy to hear that you did take advantage of our wonderful breakfast; it is one of the best in the area. We are sure that next time you are back we will delight you with more. Thank you again for reviewing us and we hope you will visit us soon.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY

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Reviewed 23 November 2012

We have stayed here several times in the past and ALWAYS HAVE HAD EXCELLENT SERVICE!! After our 12 hour drive this hotel has the feeling of coming home. This time we stayed 5 days and our large room was clean and the Goody Bag we received at check in was a nice touch. Something to munch on while we unpacked. The free dinner buffet (down the street at the Holiday Inn) and breakfast (at the Country Inn) was delicious and if you walked away hungry from either, it's your own fault. The remote to the TV in the bedroom was not working so we took it down to the front desk and while we were out to the free dinner buffet, Pinkesh fixed it, and left a note card by the TV to let us know it was now working. What a class act! Wonderful personal service and I have mentioned that to family and friends while we were up there. To all the great hotel staff...Thank you for making this stay a pleasurable! Needless to say, we will be back again.

  • Stayed: November 2012, travelled as a couple
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Thank SouthernAndIrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites by Radisson, Rochester Airport-University Area, NY, responded to this reviewResponded 28 February 2013

We love everything that you said about us. We thank you for those kind words and appreciate your time to spend some time in writing about us. We are glad that you like your stay with us every time and we will make sure we delight you with our best service at all times while you visit. Again this leaves me speechless and have nothing more to add but, THANK YOU.
I am sure that you will come visit us again and we will be waiting.
Pinkesh Patel, General Manager and our whole team at Country Inn & Suites Rochester, NY

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Reviewed 27 October 2012

I spent 3 nights, Monday through Thursday, at this location. During the week, they offer not only the free breakfast bar that is a staple at most Country Inn & Suites, but also a free dinner buffet. So for $95 a night, I get 2 meals paid for? I would put up with a lot of discomfort for a deal like that! Fortunately, the stay at this hotel was wonderful as well!

There is zero signage for the hotel entrance along the road, and the cutouts to pull in are curved, so drive slow when you are in the area you think the hotel should be. The name is up on the outside of the building, so if you don't have someone to spot for you, you might miss it. At night it is almost impossible to see where to pull in to the parking lot.

Upon arrival, our standard 2 queen room received a free upgrade to a queen suite, as the hotel was having its carpets cleaned. On Tuesday night signs started appearing, both in our room and in the elevator, letting us know that the fourth floor would be cleaned the following morning. They did a great job informing us of what to expect. The only issue is that the signs were full of typos and words were spelled incorrectly. Very unprofessional. (Thank you for your patients, instead of thank you for your patience, for example.) We did mention it to the front desk person at one point, but they just shrugged.

The free dinner buffet was available at the Holiday Inn down the street - not a long drive at all. Apparently the hotels have the same owner. Anyway, we had to pick up a card at the front desk to give to the waiter at the Holiday Inn in order to receive the free food. It came with two free drink orders as well, which was nice. Unfortunately, the wine available tasted terrible - I've had better box wine! The buffet itself was well appointed and everything we tasted was good. One time we had a choice between seasoned shredded beef or chicken alfredo, and another night was breaded Haddock or lasagna. There was soup, salad and bread, as well as dessert, available. The second night we had a friend join us, but the hotel was going to charge them $15 for the buffet, so they ordered something off the menu. Overall, we were happy with what was offered and would take advantage of this deal if we were to stay here again.

The only complaint I have about the free breakfast was Fox News playing at full volume in the eating area. Not a fan.

The room size was as expected and everything was in good working order. The bathroom light switch was located outside of the bathroom, so other guests in the room are able to flip it off and on, which I guess isn't a problem if you don't mind disco dancing during your shower! That was odd, but not a deterrent to staying at this location.

We would definitely stay here again.

  • Stayed: October 2012, travelled with family
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Thank Holly4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2012

"Goody" bag of bottled water and snacks on arrival was a nice touch.
Enjoyed free coffee and cookies in rocking chairs on the "porch" Not much of a view but nice to watch the world rush by from there nonetheless.
Very impressed by the way the the staff coped with the pressure as a tour bus group swept through the breakfast room at 7.00 am. They kept the food well stocked including the hot items of scrambled egg, sausage patties, waffles and so on.

  • Stayed: October 2012, travelled as a couple
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Thank UKChrisM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2012

Cons: We reserved 2 queen beds back on sept 9th. We are also club carlson members so we decided to use points for a discount. After a 7 hour drive from New Jersey we show up and they said they are full, people reserved early in sept and only have 1 king bed because its family weekend.

Hellooooo we reserved early because it was family weekend at RIT back in sept. After a 10 minute explanation I said I don't want to use my club points I will save them for the next visit. He said it's to late i put into computer. If you book make sure you know thee difference in the rooms. The room we had ( King bed) the shower and toilet are in 1 room ( with no fan or light switch in bathroom ? ) and the mirror ( Not a good idea) is next to the front door. I cam back to the room from car opened the door and guess what a family was walking down the hall got a great view of my wife drying her hair in bra and panties. Pros: The bed was really comfortable and the breakfast was good. Sorry to drag on but out of all the complaints how can someone get privacy in a room with a mirror by the front door and no fan in the bathroom ? This is my 4th time staying at a country Inn at Rochester first time in a king bed Stay Tuned...

Room Tip: Get 2 queen beds in moves the bathroom away from front door and gives you privacy
See more room tips
  • Stayed: October 2012, travelled with family
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1  Thank Yoleggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites by Radisson, Rochester Airport-University Area, NY, responded to this reviewResponded 29 October 2012

Thank you for the review and we appreciate your thoughts about our hotel. We genuinely apologize for all the concerns you had to face while staying here. We also appreciate you being a loyal Club Carlson member. I have researched and looked into the issue of getting a different room type, I sincerely apologize for that and will make sure that you and your family will be set in a room that you require when your needs bring you back to this area. I am also sorry about the layout of our rooms, and I recommend that you book one of our King or Queen suites for your future stay. Please call us directly for all your requests so that we can personally make sure all those needs are taken care of prior to your arrival. I am glad to know that our beds were comfortable and breakfast delicious. We will look forward for your stay with us so that you can experience our changed and finest services we offer and I am sure that you would be able to tell the difference.

Many thanks,
Pinkesh Patel and entire team at the Country Inn & Suites Rochester, NY.

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Additional Information about Country Inn & Suites by Radisson, Rochester Airport-University Area, NY

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range: £58 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Radisson, Rochester Airport-University Area, NY 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester

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