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Country Inn & Suites By Carlson, Rochester Airport - University Area
Ranked #11 of 31 Hotels in Rochester
1 review
“Top notch customer service”
Reviewed 23 February 2014

My boyfriend and I were on a week long road trip and this was our last stop for our last couple nights. And this is where we had our best stay. Our first night when we arrived we had been told when booking that our room would have a couch which was a must for us after being in the car for a long time, when we got to our room it was very small with no couch, so we immediately went to go talk to the desk. The gentlemen working the desk quickly went to work to fix it. He upgraded us to a suite running up four floors just to double check the room was clean, and gave us the upgrade for free (even if he didn't it was only gunna be ten bucks a night for the upgrade with our aaa). When we got up to our new room it was double the size w/ a full sitting room! The best room of the trip in the cheapest hotel by far! We even booked straight through the hotel! Breakfast was great in the morning, unfortunately we didn't make it to the pool but it looked nice! Staff was great and friendly especially Akash Patel! All over very nice stay!

  • Stayed February 2014
    • Value
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    • Rooms
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Helpful?
Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Dunkirk, New York
Level Contributor
196 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 19 February 2014

One night stay for a meeting across the road at MCC was just fine. Very quick checkin experience with a very friendly and helpful trainee. Heating system worked very well, quiet operation. Very good wi-fi connectivity. Walking distance to several good restaurants. I did find the rusty water in the shower a bit unnerving but it cleared up quickly and the really good shower head and very HOT water made up for it. Very good selection in the breakfast area - something to suit anyone's need. Would stay again in in the area.

  • Stayed February 2014, travelled on business
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Helpful?
Thank WesternNYTravelFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teaneck, New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 February 2014

The service - check-in, check-out, recommendations, etc. - was excellent. The manager, Mr. Patel, was especially friendly and helpful. The place could use some updating, but even with that represented a really good value. The location was excellent and convenient to just about anywhere.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Gerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgefield, Connecticut
Level Contributor
213 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 29 January 2014

Stayed here since it was centrally located and gave me easy access to my child's college.
The Inn is a bit older and in need of updating but the staff is friendly and helpful and that is always a plus when you are many hours from home and in a different environment.
The room was comfortable and clean although the heating/AC unit sounded like someone was trying to park a jet just outside my room.
Once they perk this place up it should be a killer place to stay.

  • Stayed February 2013, travelled solo
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Helpful?
Thank revrpb619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burlington
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 January 2014

Recently stayed for 2 nights.Jan 24-25th. While hotel is clean, many things need to be upgraded. The elevator sounds as if it is on its last legs. The room heating system sounds like an engine starting up even time in turns on. The breakfast area is small and selection is good but i have had better at the Hampton inns and Fairfield inns. Pool was warm,but the hot tub barely fits two persons. Not a terrible place, but i probably wouldn't stay here again. Restaurant selection in area is good ! TGI Fridays right next door. Also delmenicos Steakhouse.

  • Stayed January 2014, travelled with family
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Helpful?
Thank m13638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
1 review
Reviewed 27 January 2014

On the weekend of Jan 25 and 26 we had the pleasure of staying at the Country Inn and Suites in Rochester New York. The girl at the front desk Jasmine was great. She was very polite, courteous and was very pleasant. She helped us get reservations for dinner and printed out directions to food and shopping. There was always hot coffee and cookies available. The hotel was extremely busy but Jasmine had no problem dealing with it and handled herself very professionally. It was a snowy Saturday and people came in looking for rooms and to try and accomodate them at other hotels. She always had a smile on her face which was very genuine. Pleasure staying there. Good job Jasmine

  • Stayed January 2014, travelled on business
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Helpful?
Thank paul d d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, North Carolina
2 reviews
Reviewed 23 December 2013

Thanks Diana for all your suggestions on local events and attractions.. Wow didn't thing there was so much to do in Rochester. The Strong museum is a must see and the Museum of Play was a walk through my childhood and our children-- see yah soon

  • Stayed December 2013, travelled with family
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Helpful?
Thank Cory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Property: Country Inn & Suites By Carlson, Rochester Airport - University Area
Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester

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