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“Great Courtyard! Never Disappointed!”

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Fairfield Inn & Suites Rochester West/Greece
Ranked #12 of 31 Hotels in Rochester
Certificate of Excellence
THE ISLE OF LONG, NY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Courtyard! Never Disappointed!”
Reviewed 15 April 2010

Since our son has been attending Brockport University this year, we have made this Courtyard our home away from home. My wife and I have never been disappointed with our choice and we look forward to staying here for the next few years while he is in college. The entire staff here is consistantly accomodating and extremely pleasant, always treating us just like family.(There are just too many instances to list here!) Cleanliness of our assigned rooms as well as the public areas are never an issue. General Management at this Courtyard aims to please its guests and always takes the time to do so. It shows! Stay with confidence.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PETERFRANKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Chicago
2 reviews
Reviewed 22 January 2009

I have been traveling for work since 2000 and I've been all over the U.S., parts of Canada, and a few places in Europe. I have NEVER run into a staff so helpful and courteous as the staff at this hotel. They don't just do the usual things we frequent travels have come to expect like having your "stay over" bag in your room when you get there, giving you the same room each week with a fridge and microwave, knowing your name, etc. These guys go one step further. How many times have you been at a hotel during a big snow and ice storm and when you went outside in the morning your windows had already been cleared? Yea, I know. Never. That's the kind of service I'm talking about. The other night I went down to the lobby to get a tea packet and the front desk staff said, "wait...we have some better flavors in the kitchen" then proceeded to take me towards the kitchen to let me pick the tea bags I wanted.

The rooms are comfortable and clean. Once I though that housekeeping had forgotten to clean the tub from the last guest. I stopped by the front desk to just ask someone to go back in while I went to dinner. Well when I came back there was a bottle of wine waiting for me with a handwritten apology. The next morning, EVERYONE was very apologetic. It was obviously an over site with housekeeping because the rest of the bathroom was spotless but they really took care of my complaint. Honestly, I was kind of embarrassed with the amount of attention they gave me because of it!

ALL of my co-workers feel the same way.

I highly recommend it if you're staying in the area. I've paid $500 a night for hotels in the past and didn't get this level of service.

  • Liked — Service of the staff....everyone of them is great
  • Disliked — No complaints
  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MiscMel70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2008

This hotel is very clean, the beds are enormously comfortable, the rooms are attractive. The price was great, especially if you get the CAA?AAA discount. We paid $98 a night! The only issue is that it is about 20 minutes away from the downtown core where all the restaurants are, and all the attractions. If you want to stay in town, it's at least $50 more a night. The hotel was quiet, the front desk was helpful. Actually, I did have a bit of an issue with our final bill. They charged us for a breakfast which was charged to our room, and we did not have breakfast there. No problem, really, though, once we noticed it and pointed it out. They subtracted the $12.95 right away. We'd highly recommend this hotel if you're happy to drive into the city each day.

  • Liked — comfortable beds, and lovely room appearance
  • Disliked — bit far from city center
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miracletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 January 2008

Stayed in this hotel for four days over the 2007 Christmas Holiday. Traveling from sunny Florida to snowy New York and spending Christmas in a hotel room would not have been our first choice for the Holidays, but our stay went very well. Originally, we contacted two hotels in the area...we booked with this one because they were willing to honor a request for a top-floor suite. The staff was outstanding on all counts, the suite was exceptionally clean and comfortable throughout and all guest facilities (like excercise room and pool) were clean and in proper working order. The only teeny-tiny "negative" comment I would make is that given the room price range and the length of stay, my wife and I have found with some other hotel chains that a very basic "continental" breakfast is included no-charge. We are not really full-breakfast people and the only option at this facility was a $7.95 breakfast buffet. Still...we rate this one 5 out of 5.

  • Liked — helpful, friendly staff and clean comfortable room
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tech1Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 December 2007

Stayed here with a few friends for a conference. The room was nice, the pool bleached my shorts, and there is a pub within walking distance.

  • Liked — clean
  • Disliked — too much chlorine in the pool
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank ladybug707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philly Suburbs
Level Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 August 2006

Highly recommend the Courtyard. The room was clean, the bed was comfortable, the internet connect was truly high speed and the TV offered way more channels than standard hotel cable. Check in was easy and friendly.

The breakfast buffet was fairly inexpensive ($6 or so for continental, if believe) and not bad. We went down after the early morning rush so it was quiet and relaxed. Decent free coffee in the lobby too.

There are 5 casual restaurants within walking distance (i.e. right across the parking lot.) Rochester is such a small city that you are rarely far from anything so it is worth the couple extra miles for such nice accomodations.

  • Liked — True high-speed internet.
  • Disliked — Breakfast was not included.
  • Tips/Secrets — Indoor pool and spa. Forgot my bathing suit.
  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Traveler_from_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanborn, NY
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 October 2005

We were in town for a wedding and stayed two nights. We could even check in early to get ready for the wedding. Very new, clean, comfortable rooms. Good breakfast buffet, not complimentary. Good location, easy to get anywhere in Rochester, east & west on 104, north & south on 390. Many restaurants close to hotel. Hotel is quiet, back from the main roads. We would definitely stay here again.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Pekinal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Rochester West/Greece

Property: Fairfield Inn & Suites Rochester West/Greece
Address: 400 Paddy Creek Cir, Rochester, NY 14615-2649 (Formerly Courtyard by Marriott Rochester West / Greece)
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Rochester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites Rochester West/Greece 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Rochester West / Greece Hotel Rochester
Rochester Courtyard
Rochester Marriott

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