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“From a Native Long Islander (East Rockaway)”

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Hampton Inn & Suites by Hilton Rockville Centre
Certificate of Excellence
Reviewed 13 November 2013

Do not stay at this hotel. I recently stayed here with my family for 5 nights. When we arrived we asked if the room smells like smoke and the answer was no. The hotel clerk was right but the room was overpowered with chemical (fabreeze?) stench. So bad that they had to put in an ozone machine to remove it. I wont mention the fiasco of trying to get another room which was not an option for us according to the clerk. During our stay, the toilet backed up and overflowed all over the bathroom. The only ones that used it was my daughter and son who both have never clogged toilets before. on top of the sewage spilling all over the bathroom, my daughter sliced open her toe on the brass kickplate from the door of the room. It was clearly sticking past the wood it was attached to and the brass screw was half way sticking out of it. The maintenance worker quickly pulled the screw out when I went to inform the clerk (who was actually nice about the incident, probably in fear of a law suite). The kickplate was fixed within MINUTES of the incident, but pictures are worth a thousand words. People have complained in other posts about the location, the one way street does make this hotel annoying if your headed EB on the Island, and yes it is the ONLY nice hotel in the area- BECAUSE ALL THE OTHERS ARE DUMPS, this one is slightly better due to the cleanliness and modern update. My suggestion would be to stay away from this location at all costs. It is not cheap for the experience you get.

  • Stayed: November 2013, travelled with family
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3  Thank Miturbinizdurti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 16 November 2013

Thank you for your honest feedback, from your recent stay with our property. Each guest of our property is very important to us. The interaction you had with our team, with regards to your comments is certainly not the level of service we want to deliver to our guests and I will be sure to raise your concerns with our entire service team as a training exercise. Thank you for staying with us, and we hope you will be our guest again in the future. We will do everything we can to ensure all your concerns are addressed and met in the future.

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465 - 471 of 595 reviews

Reviewed 10 November 2013

This hotel is well run and always delivers excellent service. Location is good for business in area. Have stayed here many times and always will when in the area. Staff is friendly and effecient. Restaurants and other services are all located within walking distance. Always pleased with the service.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hampton
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 16 November 2013

Thank you very much for taking the time to complete the Trip Advisor survey. We are extremely pleased that we met your expectations and we look forward to being your host again soon! Here at the Hampton Inn of Rockville Centre, we strive to provide each and every guest with the ultimate service and experience that you expect and deserve. Please know that we value your business and we look forward to being of service to you in the very near future. Thank you for being our guest!

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Reviewed 6 November 2013

We were booked at another hotel in Rockville Centre but after reading the current reviews we switched our reservation to The Hampton Inn & Suites! We were a couple traveling with my two sisters. We all had to say this was the best choice ever! Clean is my main concern when going to a hotel. This place met that criteria and beyond. The staff were all so friendly and helpful and the continental breakfast had everything anyone should ever need. I would stay here again with no problem. We did not have any problem with the train as noted on other reviews. We could hear only a very distant rumble and it was not enough to even notice. The hotel was super quiet. LOVED IT!

Room Tip: We stayed in a double queen. Room 420. Clean, quiet and enough space for the night. Though a suit...
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  • Stayed: November 2013, travelled with family
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Thank OrphanAnnie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 10 November 2013

Thank you very much for taking the time to complete the Trip Advisor survey. We are extremely pleased that we met your expectations and we look forward to being your host again soon! Here at the Hampton Inn of Rockville Centre, we strive to provide each and every guest with the ultimate service and experience that you expect and deserve. Please know that we value your business and we look forward to being of service to you in the very near future. Thank you for being our guest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

The hotel was very clean, the rooms were nice and the employees were all very polite. I feel the hotel is not in a good location. Also, there is no pool which is surprising for a hotel of that stature. The rates are clearly over the top. I would never stay at this particular Hampton Inn due to the rates and poor location.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hampton
1  Thank Joann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 10 November 2013

Thank you kindly for your review. Please know that your comments are used to enhance our services, products and amenities. We appreciate your taking the time to write to us and my very best regards. We look forward to changing your views on our property in the future.

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Reviewed 30 October 2013

Great service and nice clean hotel. Good breakfast and great places to walk to eat. Staff was fun and freindly. Train station is noisy but you are in New york and well it is a train. Parking was easy and free and the Diamond parking is perfect.

Room Tip: Dont pick the suites, they are for me...
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  • Stayed: October 2013, travelled on business
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1  Thank Jcook66775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 10 November 2013

Thank you for your kind review. We are pleased to hear that you were able to enjoy our new facility . I will be sure to share your comments with the staff as it is always a pleasure to see that our guests are enjoying our commitment to excellence.

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Reviewed 30 October 2013

We have stayed at the Hampton Inn several times in the last 3 years. Friendly staff, clean, comfortable rooms. The breakfast is presented very well.
The lobby is very inviting. There are many fine restaurants in the area and it is convenient to the airport as well.

Room Tip: Sometime you can request an upgrade
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  • Stayed: November 2012, travelled with friends
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Thank AMU445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 10 November 2013

We appreciate your business and time. Thank you for choosing our Hilton property, we look forward to serving you again in the future

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Reviewed 28 October 2013

we had a room no one side of the hotel that had a super loud humming noise that was coming form the train station located directly next to the window/hotel. the hotel staff did not move us and seemed to not care at all. i told the front desk to have the manager call me to discuss this...still waiting!! No one has contacted me. this hotel sucks.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hampton
3  Thank mfcarroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda J, Manager at Hampton Inn & Suites by Hilton Rockville Centre, responded to this reviewResponded 10 November 2013

Thank you kindly for your review. Please know that your comments are used to enhance our services, products and amenities. We appreciate your taking the time to write to us and my very best regards. We look forward to changing your views on our property in the future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites by Hilton Rockville Centre

Address: 125 Merrick Rd, Rockville Centre, NY 11570-4709
Phone Number:
Region: United States > New York > Long Island > Rockville Centre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Rockville Centre
Price Range: £126 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Rockville Centre 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hampton Inn & Suites Rockville Centre Hotel Rockville Centre
Hampton Inn And Suites Rockville Centre
Hampton Inn Rockville Centre
Rockville Centre Hampton Inn

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