I called for the hotel shuttle from the airport and the man operating the desk told me to go to door #5. I had never came into JFK at that particular terminal, I went to arrivals where you should be picked up, I called the hotel when I could not find the driver, and the front desk man proceeded to lecture me over the phone that they pickup people in departures. 30 minutes after I had called to be picked up, I was picked up and I told him how I was treated and he tried to apologize. Once we got to the inn, the driver confronted the front desk employee who proceeded to yell at him for siding with me. Now I have been a front desk agent, I understand it's difficult, but your job is treat people like guests, he made me feel like annoyance, he was disrespectful, and frankly I hope to never be sent to your hotel again on account of his behavior. Oh and your wireless
- Official Description (provided by the hotel):
- The Rockville Centre Inn is located on Long Island's south shore. The hotel was completely renovated and refurbished in 2006 to meet the needs of today's most demanding leisure and business travelers. Each of our luxurious hotel rooms have a spacious work desk, complimentary high speed internet access, a 27" flat panel Sony television, in room coffee makers, an iron and ironing board, a microwave, a refrigerator, and complimentary transportation to John F. Kennedy Airport. ... more less
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- Also Known As:
- Rockville Centre Hotel Rockville Centre