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“Best spot for wedding guests”

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Hilton Garden Inn Islip/MacArthur Airport
Ranked #1 of 5 Hotels in Ronkonkoma
Certificate of Excellence
New York City, New York
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Best spot for wedding guests”
5 of 5 bubbles Reviewed 1 July 2014 via mobile

We booked a wedding block at this hotel for our reception taking place at West Sayville Country club (cheapest most amazing place to have a wedding btw). We went to every possible large hotel in the area and this was the clear winner.

During the planning, the sales lead was very difficult to get ahold of and took a long time to get back to us (days and sometimes weeks of a delay in response). I had to follow up constantly.

The rooms were very nice and roomy. Breakfast was delicious and they kept the bar open late for our guests each night. Our guests really seemed to like it. We had a big hangout in the lobby the night before the wedding. We were very loud, up late and even had our own beer. They didn't mind at all.

It was renovated a few years ago, and this was by far the nicest spot to have wedding guests. It was a little more pricey than the other options, but everything else was either dated or didn't have a bar.

This is the place to stay if you don't mind spending a few extra dollars

Stayed August 2013, travelled with family
Helpful?
1 Thank Kevin_and_Morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 8 July 2014
Thank you for choosing to host your special event with us! We're so happy to see that you enjoyed your stay and we really appreciate the positive feedback. I see that there were some delays in receiving information from the hotel and you can count on us to continuously improve and ensure we are delivering the best service possible. Thanks again for sharing your experience and we hope we can be of service again in the future.
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685 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
St. Augustine, Florida
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

This was our 3rd. time staying at this HGI, up from Florida to visit family and friends, it's location fit all our needs.The hotel is well maintained, the landscaping is beautiful, upon entry your greeted with a wonderful lounge, with comfortable seating and fireplace, restaurant and bar, then were welcomed at the front desk. Our room 113, was ground floor, close to the fitness center and pool (our request), clean and comfortable. It had a Kourig coffee machine, small fridge and microwave and flat screen t.v. the a/c and appliances were all very quiet while running. We stayed 11 days and the staff was wonderful, Thomas J. at the front desk was outstanding and takes customer service to a new level, Maria and Mathew were also very helpful and pleasant, nobody says good morning better than Louisa when we had breakfast and kept us well fed, Marissa makes wonderful cocktails and was very friendly. We had friends and family meet us at the hotel and everyone loved the lounge, across the street was Mama Mia's Restaurant, it was so good we ate there 3 times over our stay at the hotel. We want to thank the staff and the HGI for making us feel welcome and safe during our visit.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 28 July 2014
Thank you or taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport! Thank you so much for all of the kind words. We've shared your experience with the team and we can't wait to see you again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Hotel was very good. Very clean and the best hotel we've stayed at in the area. King room was a nice size and very clean. Made to order breakfast and buffet was excellent as was the wait staff who helped us during the meal. Front desk staff was great especially Matthew and Andrew who were both very helpful and personable. Would have rated hotel as excellent except there was a very disruptive false fire alarm that jolted us out of bed at 5:30 A.M. and was extremely annoying. It only happened once but believe me once is quite enough. We stayed six nights. Also don't understand why there is only one comfortable arm chair in the room when two people stay in the room. Overall would recommend a stay at this hotel. Other hotels in the area are not as good based on our experience. We will stay here when we visit again.

Room Tip: If you have any trouble going down stairs in the event of a fire alarm make sure you get a room on t...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 28 July 2014
Thank so much for taking the time to review the Hilton Garden Inn Islip/ MacArthur Airport! We really appreciate the feedback. We're so happy to see that you enjoyed our stay and we've shared your kind words with the entire team. We'd also like to apologize for the fire alarm you experienced during your stay. Unfortunately, situations such as those are unexpected and in this case we're very fortunate there was not an actual emergency. In any of these situations we do have a responsibility to all of our guests to ensure their safety and treat the situation as if it were an emergency. Thanks again for sharing your experience and we'll see you again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

I tend to need to do a lot of work usually when I visit this hotel. I'm taller than average, and I cant fit under the desks in this hotel. This time I forgot to bring my furniture raising blocks with me, but it would be nice if the desks had about 5-7" more clearance so that I could get my knees under the desk.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ern1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 6 June 2014
Thank you for taking the time to share your experience with us. We're so happy to hear that you have enjoyed your stays with us and continue to stay. We know there are many choices in the area so we really appreciate your choice to stay with us. Next visit, stop by the Front Desk and our Maintenance Department will be ready and waiting to help find a solution for the desk. Thanks again for the feedback. We'll see you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethlehem, United States
1 review
5 of 5 bubbles Reviewed 20 May 2014

First time staying at this hotel and could not be more pleased. The hotel was very quiet. Our room was nicely furnished and very clean. The breakfast was very good and plentiful. The breakfast staff was very pleasant and helpful. The location of the hotel is very convenient to shopping and restaurants.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Earl Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 6 June 2014
Thanks for taking the time to share your experience with us. We're so happy to hear that you enjoyed your stay here with us. We know you have many options when staying in the area and we truly appreciate your choice to stay with us. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howell, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 May 2014

This Hotel has some of the most friendly and dedicated staff. They go out of their way to make your stay a pleasant experience. The Breakfast is excellent and the service is always efficient and friendly. Rooms are clean and comfortable. Great location to a regional airport (Islip) and major highways.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 20 May 2014
Thank you for taking the time to review our hotel. We're happy ot hear that you enjoyed your stay and we will be sharing your feedback with the whole team. We look forward to the opportunity to continue to serve you when your travels permit. Thanks again and take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 19 May 2014

Have you ever had a meal where all the right ingredients were there for something really nice and they just don't get put together properly?

This is a great looking hotel. Newer. Beautiful lobby and gathering area. Nice bar and restaurant. A very pleasant and attentive staff. Clean and comfortable rooms with comfy beds and a good workspace...

BUT the walls are paper thin. You can hear the neighor pee and shower... Clearly! The doors don't block out sounds from the hallway. You can hear conversations, heels and loud children. There are very loud and obnoxious mechanical noises that repeat continuously on the lower floors. The bathroom door was not hung right in the first room and kept closing loudly. The blackout drapes were too short and didn't blackout the room... It's was painful and there was very little sleep to be had.

Management was excellent and very responsive, but when you spend 100+ nights a year on the road who wants that kind of aggravation?

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bizyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review, 20 May 2014
Thanks for taking the time to share your experience with us. I'm so sorry to hear about the miscues throughout your stay. We will be taking a look into all of the above items to ensure that our future guests do not experience the same things. We really value your feedback and will do whatever it takes to make sure that these issues do not repeat. We hope that if your travels bring you back to the area, you might stop in and see how your feedback has helped us to improve. Thanks again and take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Islip/MacArthur Airport

Property: Hilton Garden Inn Islip/MacArthur Airport
Address: 3485 Veterans Memorial Hwy, Ronkonkoma, NY 11779-7629
Phone Number:
Region: United States > New York > Long Island > Ronkonkoma
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Ronkonkoma
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Islip/MacArthur Airport 3*
Number of rooms: 164
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Islip MacArthur Airport hotel is just half mile from MacArthur Airport and in the heart of the Ronkonkoma, Bohemia and Western Suffolk business districts of New York. Our Islip hotel offers a complimentary airport shuttle, state-of-the-art fitness center, indoor swimming pool, and 24-hour business center. Relax and unwind from the day's events in the Pavilion Lounge. The onsite Great American Grill(R) features cooked-to-order full American breakfast buffet daily and a relaxed dinner menu nightly. ... more   less 
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Also Known As:
Hilton Garden Inn Islip Macarthur Airport Hotel Ronkonkoma
Ronkonkoma Hilton Garden Inn
Hilton Garden Inn Ronkonkoma
Hilton Ronkonkoma

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