Here's the bottom line. The burgers, fries, shakes etc. are good but not spectacular. The average food most certainly does not justify the awfully slow and indifferent service. If this were the Shack Shake the delays would be tolerable. But this is not even in the same ballpark as the Shake Shack. I have been here three times and each time the service was intolerably slow. Trust me, the delays were not due to large crowds or heavy volume in the store. Rather, it was caused by a lethal combination of incompetence, indifference and lack of sufficient staffing. The menu is pretty darn small. Thus, there is no excuse for the lousy service. Even when the place empty the service is sloooow. The bottom line - I would go elsewhere.