This hotel seemed to very nice. It was very clean, the first attendant at the desk was very friendly and helpful. The rooms were nice and clean and we had a nice view. We had a jacuzzi suite because it was our anniversary. Everything seemed to be wonderful until our jacuzzi (the size of a sauna tub) plug didn't work so you would have to use a wash cloth to seal the hole and the shower curtain pole had two out of four screws out of the wall so you couldn't properly use the shower without the curtain constantly opening. Upon check out there was no clerk to be found and no clerk ever at the desk when we went to check out. Come to find out housekeeping was also the clerk. We asked if we could be reimbursed for the jacuzzi and be charged for a regular room since there was so much difficulty with the tub. She said she'd have to talk to her manager and call us back. No one ever called back so I called and she said absolutely no accommendations were to be given due to our lack of asking for a new plug that night. I explained that the two times we walked by the desk there was no clerk to report to and she exclaimed that was false because the clerk had seen us leave and return. I would've highly recommended this hotel until this incident. After their rudeness and lack of customer service I will DEFINETLY never return to this hotel.