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“Once again a wonderful stay!”

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Seneca Allegany Resort & Casino
Ranked #1 of 3 Hotels in Salamanca
Certificate of Excellence
Rochester, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Once again a wonderful stay!”
Reviewed 25 February 2013

Once again we spent a few days at Seneca Allegany, just as before we were very pleased. Everyone is very friendly, the rooms are clean and quiet. Would go bacl again and again! We also enjoyed the Buffet once again.

Room Tip: We've stayed on 3 different floors (3 visits) and never had a problem with anything, even the m...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pat183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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591 reviews from our community

Traveller rating
    316
    165
    63
    29
    18
See reviews for
99
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Fredonia, New York
Level Contributor
418 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 1,737 helpful votes
Reviewed 21 February 2013

Having frequented this place since its incetion, I can honestly say it is a great hotel with some fine dining choices. The rooms are of excellent quality and the levators and staff are very efficient. For dining, I recommend Patria as an excellent restaurant. It is far and above its counter-part La Cascata in the falls. Staff is friendly and efficient and prices are an excellent value. Food is top quality and menu is extensive.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank craig f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc P, VP of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, 22 February 2013
Hi, craig f, and thank you for your great feedback! Sounds like a great evening enjoying award-winning AAA Four Diamond service in this classy town! Tell me, how can we make your next stay all 5's?
Warm regards,
Marc Papaj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brigden, Ontario, Canada
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 February 2013

We stayed here for skiing at nearby holiday valley. Rooms were very large and nicely decorated. Huge tiled shower with glass door. Staff that we dealt with were very friendly and helpful right from the moment we arrived. Italian restaurant Patria had excellent food. Pool and spa area have a nice view. Easy self-parking or use the valet which was free! Although it was 10 miles driving to get to the ski hill, we would stay there again.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2013

I would stay here again! Every staff member was very friendly and the room was large and very clean. We had a blast! We ad dinner two nights in the hotel the food and staff were great! The room was set up well. I liked the casino, wish I had won money, but was able to play for a long time. There were winners in our group of friends..

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmorrette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
75 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 18 February 2013

Stayed in the new tower this past weekend. We liked the new larger HD tv vs the older tower but the room temperature control unit in our room on the 10th floor had a mind of it's own. I couldn't read the digits or find any instructions on how to get the settings. Too hot, then too cold, then too much air blowing right to the bed. Couldn't sleep because of it.

Other than that this is an exceptional hotel with amazing customer service and terrific restaurant choices for all tastes and budgets.

Only other complaints is are in the casino. Instead of enlarging the non-smoking area they actually reduced the size of it. I would love to see them experiment by designating at least half the casino floor and all common areas as non-smoking. Smokers are already accustomed to restrictions and non-smokers are not used to sharing 2nd hand smoke with smokers. I feel for the employees. For those of you that sometimes complain about drink service I must have said no thanks to a server at least 30 times this weekend. I've been here a dozen times and never had a complaint about drink service or customer service in general which is outstanding.

Last annoyance is this new initiative to constantly announce jackpot winners over the amount of 1000 bucks. I find found it annoying and unnerving while trying to relax and play. I hope this is just temporary. It's more likely to keep us away than to encourage us to play more.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LVPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 18 February 2013

Buyer beware! Hotel charges a $15 per person hidden fee that comes as a surprise at check out, since it is illegal to charge taxes on a Native American Reservation.
Very high prices on food, all items priced a la carte, except the buffet which is average.
A scruffy man revealed a pistol in his waistband, but despite casino policy, lazy security showed no concern when alerted to the fact saying that perhaps we "didn't see it correctly."
Lastly, we reserved a non-smoking room, but clothes and hair were saturated with smoke anytime we left the room, so we had to shower and change clothes often and generally felt dirty the whole time.
Needless to say, this was my first and LAST visit to Seneca Hotel and Casino.

Room Tip: READ the FINE PRINT so as not to be surprised by their hidden fees. Native American Reservations do...
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ohio_traveler_46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc P, VP of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, 22 February 2013
Good day, Ohio_traveler_46. We strive to provide a quality experience to each and every guest and I'm disappointed to hear that your stay was not. Would you kindly contact me directly at your convenience?
Warm regards,
Marc Papaj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, Canada
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 February 2013

Arrived at the hotel late on Feb 7th. Our room was 100 degrees F, the bellhop said he had never seen a room so hot. After a half hour a maintenance person fixed it.

We woke up at 5 am when it was 100 degrees F again, the heating system had again malfunctioned. So much for sleeping it had been progressively hot all night.

When I spoke to the front desk in the morning they didn't care. My impression is that the hotel is just a means to feed the casino, as long as they do that they don't really care about your stay. You're not there for enjoyment, you're there to feed the slots.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Larry_Skelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seneca Allegany Resort & Casino

Property: Seneca Allegany Resort & Casino
Address: 777 Seneca Allegany Blvd, Salamanca, NY 14779-1377
Region: United States > New York > Salamanca
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salamanca
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Seneca Allegany Resort & Casino 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Seneca Allegany Resort & Casino is home to one of the most impressive hotels in Western New York, awarded AAA Four Diamond certification for every year since 2005. On 11 levels of pure luxury, each of our 413 rooms and suites feature upscale amenities, including pillow-top beds, oversized showers, flat-screen TVs, Internet access and more. Make a splash in our relaxing indoor pool, unwind as you soak in our steamy whirlpool, or get your heart pumping in our state-of-the-art workout facility. ... more   less 
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Also Known As:
Seneca Allegany Hotel Salamanca

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