We used this motel as a stopover for a business trip on the night of 11/5/12 and found the accomodations to be ok. Nothing fancy but we didn't expect it to be. The room was clean and comfortable. We paid enough for a very basic room in offseason but that was ok. It is what it is. However when we returned home and I checked my credit card statement to submit expenses I found that I had been charged $100 more than what was on my signed credit card receipt. I called the motel and was informed that they found that our toilet tank had cracked and that it had to be replaced and that I was being charged for the repair. After a frank conversation, I was offered to split the difference for the repairs for which I frankly don't ever expect to see the credit. We certainly did not do anything that would have deliberately broken a toilet tank, and if we had noticed something wrong we certainly would have reported it to the owner. But to have a credit card charged an additional $100 without authorization, not to mention not even being notified, is unethical and illegal. So if you use this property, pay very close attention to your ultimate charges. They seem to want to pass the costs of doing business on to their customers.
- Also Known As:
- Lake Side Hotel Saranac Lake
- Lake Side Motel Saranac Lake, New York