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“worst hotel in Saranac lake” 1 of 5 bubbles
Review of BEST WESTERN Saranac Lake

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BEST WESTERN Saranac Lake
Ranked #1 of 8 Hotels in Saranac Lake
Certificate of Excellence
brattleboro
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“worst hotel in Saranac lake”
1 of 5 bubbles Reviewed 15 January 2013

Somehow my reservation booked the wrong day and when i tried to get a refund the GM was just nasty as ever the worst customer service i have ever had at a hotel! Needless to say I canceled the right day I originally wanted because of his poor customer service skills!!!!! Do not give the place your time of day!

  • Stayed January 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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407 reviews from our community

Traveller rating
    138
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • English first
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English first
SARATOGA SPRINGS
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 6 January 2013

Two couples used this hotel on New Years Eve to take advantage of cross country skiing and the Frist Night Activities at Saranac Lake. The hotel was clean and comfortable. The staff was helpful. We did not have time to use the heated pool, but it looked inviting. We have used this hotel before and would consider it again and we'll keep in mind that this is a tourist area and weekend rates a higher than midweek.... especially for seniors.

  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank chipjane077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 November 2012

I stayed here with a number of friends having spent the previous 32+ hours running a 200 mile relay between Saratoga Springs and Lake Placid (in the rain) - so, admittedly, my gauge for comfort might have been a little off (any bed is great after all that time in a van).

The lobby and rooms were clean and comfortable (the rooms were surprisingly large). The desk staff were helpful and knowledgeable. All 6 of our rooms were close together, which is nice. I know that a number of other teams were there at the same time, so it was likely a bit "tetris" like to get all groups near each other. The hotel is a little far out of town if you plan on spending a lot of time in Lake Placid, but we drove back into Lake Placid for dinner and it wasn't too bad. We didn't try the pool area, but it looked decent.

I left behind my e-reader and, after calling about it, it was quickly tracked down and sent to me (although I have my credit information to cover the cost of shipping, it was never charged).

If I were in the area, I would likely stay here again, especially if I were hiking etc. and not planning on spending all day in Lake Placid (in which case, I'd prefer a hotel within walking distance).

  • Stayed September 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank crashbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yokneam, Israel
Level Contributor
143 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 23 October 2012

As I am used to more upscale hotel chains I didn't have too many hopes for this one.
I was wrong, it had all the facilities, services, room size, cleanliness, sleep quality, location,..., ..., as any other hotel, the prices in the east coast are crazy, on the other hand you get mote than what you would get in a best western located in places where you would pay 100$ for a room +/-

  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShlomoYokneam_Israel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
107 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed 15 October 2012

The moment we approached the counter we were rudely acknowledged. When I asked if it was possible to get a ground floor room the reply was incredibly rude. Then came the confrontational manner in which the gentleman dealt with us when we inquired about the confirmed rate change. This man was so rude that I wanted to check out and go to another hotel. I finally resolved to speak to the manager about this employee and we went ahead to the room. I was completely shocked to find out the next day that the incredibly rude person that checked us into the hotel was the owner! One of the best hotel management schools in the nation is just a few miles away, perhaps a few lessons in customer service would improve this hotel's guest experiences and revenue.

As we approached the room there were dirty linens outside of our door. The linens remained there for a day and a half. The room furnishings were comfortable, but cleanliness was lacking. Certainly not worth the nightly rate.

The location of the hotel was ideal for us. The view of the neighboring lake was magnificent!

We were there to lay to rest my Grandmother and Father and will definitely return to the area again. I won't be staying at this location though.

  • Stayed October 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MW007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central, NY
Level Contributor
167 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 4 October 2012

This hotel was clean, comfortable, and located only 25 minutes from Lake Placid. There are many restaurants and activities within walking distance. If you're hiking in the mountains, it's a great location.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MMSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erie, Pennsylvania
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

Vacationed in my former hometown with the family and this hotel was a great choice. There's only 2 floors which makes it easy for trips to the car, restaurants next doors, etc. The rooms were clean and modern with flat screen tvs. Another bonus is that the windows slide open and have screens which makes for great sleeping with the cool adirondack air flowing in. The staff was very friendly and check in was a breeze. We didn't use the pool but it looked nice and clean. The free wi-fi was also a great addition. Will definitely stay here on future trips to the beautiful adirondacks!

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dcu82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Saranac Lake

Property: BEST WESTERN Saranac Lake
Address: 487 Lake Flower Avenue, Saranac Lake, NY 12983 (Formerly BEST WESTERN Mountain Lake Inn)
Phone Number:
Region: United States > New York > Saranac Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Saranac Lake
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Saranac Lake 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Best Western Mountain Lake Hotel Saranac Lake
Saranac Lake Best Western
BEST WESTERN Saranac Lake New York

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