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“Great great service”

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Best Western Saranac Lake
Ranked #1 of 9 Hotels in Saranac Lake
london
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great great service”
Reviewed 17 August 2013

These guys went beyond the call of duty -- changing our room (somehow I managed to book a pet room . ..) and then not only making great restaurant suggestions but making sure we had maps and reservations to get to them! Thanks to Doug, Kevin and the rest of the team

Room Tip: unless you have a pet, make sure you don't book a pet room!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank familyofnw3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Danbury, Connecticut
Level 6 Contributor
115 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 August 2013

We stayed 3 nights. Quiet, comfortable without much glitch except housekeeping was somewhat coarse. We had to fetch coffee, shampoo or soap. Also, tissue box was not replaced when there was only 3 left. Maid should have checked, or leave an extra.
Apple on the lobby was pleasant treat.
Front desk was very accommodating.

Room Tip: No elevator. We took a room on the second floor expecting more privacy and quieter, but lugging sui...
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  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Mindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saranac Lake, United States
1 review
Reviewed 17 August 2013

Clean, comfortable and quiet. Restaurant next door, no breakfast buffet or coffee in the lobby. Coffee maker, refrigerator and microwave in rooms. Across from lake, conveniently located to all major attractions and Lake Placid. Double rooms large enough for additional air mattress if needed. Table 2 chairs, plenty of outlets for computers, tablet & phone charging.. Free Wi-Fi. Great hotel. 2 teens and two adults, plenty of space in room.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 August 2013

Wow....amazing friendly service. Were kind enough to let me put my 40 pounds of fish in my sealed cooler in the restaurant freezer. Everyone was friendly. Rooms were clean and very reasonable. Comfortable too. next time we travel to NB next year, here's where we will be staying overnight!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank motherof2plus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

This was our second trip here, and after a hideous experience at the hotel across the street the night before, Bill and Samantha were outstanding at accommodating us. They are a definite asset to the organization and should be commended for their efforts. Jim treats like you are a guest in his home, as well as being very knowledgable about the area. The rooms are spacious with fridge, flat screen tv and a coffee maker. The pool and deck area are always clean with plenty of fresh towels. An added bonus of Canadian $ at par. Will be back next year for sure.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 328Laurel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmington, MO, United States
1 review
Reviewed 2 August 2013

I enjoyed staying here in Boston but not Philadelphia or New York. This hotel offered a great continental breakfast plus had a refrigerator and microwave in it. The amenities were great. The staff was friendly and helpful when I had to see how to check into getting my money back.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level 6 Contributor
167 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 432 helpful votes
Reviewed 1 August 2013

Stayed here for three nights in July. Slept well every night. Spent no time at the hotel between 9 AM and 9 PM (why would you with all the beautiful nature around?) and had no complaints.
We picked the Mountain "Inn" based on its low (relatively speaking) prices for the area, decent reviews on TA, and an easy-to-cancel reservation policy (a lot of the nicer places up here make you pre-pay and you lose your money if plans change).
The "Inn"... more a motel... is located on a small lake. Actually, the parking lot is on the lake. The motel is built around the parking lot. The shed has a better view than any of guestrooms as all the rooms face the highway or parked cars. It's oddly laid-out, but again, this place is nothing fancy and is typical of the thoughtless motel design of the late 70's.
The decor is Courtyard by Marriott 20 or so years ago (so, think burgundy, deep green, tan and antiseptic), but it's well-maintained and clean. A friend from NYC stayed in the hotel the same time we did... she was less impressed. I get why. This hotel in another (more upscale?) area would get a decidedly lower rating from me. But your options in Saranac (and Lake Placid) are slim, so we were happy to be here.
Check-in was easy, staff was friendly and competent, we got a large, quiet room on the second floor with very effective (if loud) a/c, good beds and a nice-enough bathroom with excellent water pressure. We also had a flat-screen TV and free wifi. The motel was relatively busy but we didn't have any issues with other guests being loud or annoying.
The onsite restaurant (a nice coffee shop in the parking lot... you have to walk outside to get there) serves a great breakfast... you get 10% off if you're a guest. They also serve lunch, but we were gone all day... boating around Middle Saranac Lake, which is just stunning.
I would definitely stay here again if I were in the area.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Saranac Lake

Property: Best Western Saranac Lake
Address: 487 Lake Flower Ave, Saranac Lake, NY 12983-2463 (Formerly Best Western Mountain Lake Inn)
Phone Number:
Region: United States > New York > Saranac Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Saranac Lake
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Saranac Lake 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Best Western Mountain Lake Hotel Saranac Lake
Saranac Lake Best Western
Best Western Saranac Lake New York

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