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“OK stay”

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Best Western Saranac Lake
Ranked #1 of 9 Hotels in Saranac Lake
Certificate of Excellence
New york
Level Contributor
208 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“OK stay”
Reviewed 13 August 2014

We stayed 3 nights prebooked for us by our company and stayed one night on our own. Our room was quiet even though we faced the road, although we kept the AC fan going. The bed was very comfortable.
We did not have any soap or shampoo when we checked in and had to go to the office to get it. We opted not to have cleaning done on the first three nights we stayed, but on the fourth, decided to have fresh towels and linens. We forgot, however, to put the card on the bed for fresh linens, and thus we never got any. We did get fresh towels and the missing soap, shampoo and conditioner. There was some sand along the edge of the tub on the floor that was there when we checked in and was still there after our room was cleaned. Also, someone's bath scrub was hanging on the inside of the shower curtain on one of the hooks. Perhaps it is still there.
The staff was pleasant and helped us with any questions.
It would be nice to have breakfast included, but the nearby restaurant was good.
We did not use the pool, but others in our party did. It was nice to sit by the pond in the evening.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trevelord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
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See reviews for
162
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48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Whitby, Canada
Level Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 August 2014

As some other reviewers mentioned, this hotel is in need of a bit of lipstick, but it is clean, and the beds are comfy. What more do you need? Has a pool and the staff was very helpful. If you stay at the hotel, you get a discount on breakfast next door - added bonus.

Wifi was intermittent, but other than that, I can't really complain

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Gman860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
286 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 11 August 2014 via mobile

We stayed a few nights during this visit. We had been here a few years back. Not Four Seasons, but it is clean and staff is courteous and helpful. Rooms a bit outdated, but probably fairly typical for Saranac. We'd stay again during future visits to area.

Stayed August 2014, travelled as a couple
Helpful?
Thank Dukeatbrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgeport
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

The staff is very accommodating and helpful, Bill at check-in is simply the BEST! Room is always clean and fresh. Fruit is available during check-in and check out. I travel every other week for business and this location happens to be in one of my cycles for travel. I intend on staying at this location each time this cycle comes around.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitesboro, New York
1 review
Reviewed 6 August 2014

My review is not good because the toilet overflowed flooding the bathroom and flowing onto the room. There was no maintenance person available and they had no wet vac to take up the water(?). After using many towels the hotel employee did get most of the liquid removed. They were not prepared. And there was no other room available. Right!

Room Tip: Good luck.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

We hadn't planned on spending much time in the hotel, but it rained for 2 straight days - thank goodness for the indoor swimming pool! The kids spend hours in there each day. The decor in the rooms is a bit dated, but they are clean and our bed was comfortable. AARP discount wasn't available when we booked online, but was applied when we checked in. Good value for the price.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Taryn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niskayuna, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 August 2014

For a non-big city hotel this place is excellent. We were there for the biggest, most in-demand weekend of the year and, like everyone else, they price-gouge for this weekend. Location close enough to many attractions/venues for most interests.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Saranac Lake

Property: Best Western Saranac Lake
Address: 487 Lake Flower Ave, Saranac Lake, NY 12983-2463 (Formerly Best Western Mountain Lake Inn)
Phone Number:
Region: United States > New York > Saranac Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Saranac Lake
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Saranac Lake 2.5*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Priceline, Booking.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Saranac Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mountain Lake Hotel Saranac Lake
Saranac Lake Best Western
Best Western Saranac Lake New York

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