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“Poor customer service”
Review of Adelphi Hotel

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Adelphi Hotel
Ranked #20 of 33 Hotels in Saratoga Springs
Saratoga Springs, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Poor customer service”
Reviewed 12 August 2012

We were seated this evening near the garden lounge. My daughter skinny and 15 was seated in a chair with no seat. She promptly fell into the chair and was scraped on legs and arms and holding back the tears. Mom had to move the bad chair and get another as waitress ignored the situation. Dad spoke with the manager who was arrogant and completely unresponsive. Two adjacent table folks shared our daughter was the 4th person to have a bad chair that night with one woman going head over heels. A simply apology and some indication of concern may have been nice. Manager was incompetent at best. Wonder if he knows my brother is an editor at Conde Nast :).

  • Stayed August 2012, travelled with family
    • Value
    • Service
Helpful?
7 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

Traveller rating
    38
    24
    4
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    4
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13
30
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2012 via mobile

This is a great place to stay in Saratoga Springs. It's charming and located right in the middle of shops, restaurants, and bars. The rooms are all historic and unique, but with the modern immunities you need (AC, TV, private bath). There is a new parking garage behind the hotel and over a block, with free parking. The race course is a few minute drive away and worth the visit during race season.

Stayed July 2012, travelled as a couple
Helpful?
Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nyc
2 reviews
Reviewed 5 August 2012

Lovely old hotel centrally located in downtown Saratoga springs. Built in 1877. Modernized with ac, wifi, flat screen tv while retaining old charm. Front desk staff couldn't be nicer. Not quiet though. But you choose to stay here for its location in the middle of action during racing session.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyzonegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 31 July 2012

We decided to make a college admissions visit more fun with a stay at the Adelphi. It was unique and fabulous. Some of the details and human-operated elevator reminded us of our favorite WDW ride, the Tower of Terror, which added to the fun. The staff was pleasant and very helpful. We ordered cappuccinos in the evening in the bar and the waiter carried them up to the 2nd floor piazza for us. Lots of nooks and crannies for sitting, giant flowering plants everywhere, indoors and out. The continental breakfast was very good (yogurt, fruit salad, croissants, coffee cakes, cereal, juice coffee - no cappuccino in the a.m.) We loved the location with the racing excitement. Our small suite was small, the bed was a little hard for me with my bad back, but firm. We heard about the ghosts - and that new owners had bought the hotel 2 weeks ago. Hope it doesn't change a bit, unless they want to add pillow top mattresses.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elaine1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahopac, New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2012

I was once comped a suite in the Plaza Hotel in NYC and I've never stayed in a more charming hotel than the Adelphi. The staff is professional and friendly. The "piazza" (a veranda above Broadway), the tranquil pool, and extensive areas for sitting are all lovely and not to be missed. Some of the sitting areas are outside, some inside and some sort of in between. I'm not a great sleeper and I slept very well in the comfy beds. I'm looking forward to visiting again. This hotel might not suit everyone's taste as has it has a strong personality all it's own. If you're looking for your standard Hilton, this won't be it. It also would not be ideal for someone in a wheelchair. But if you want a lovely B & B like experience in a boutique hotel, this is the place for you.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank akhdubon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2012

We really enjoyed our one night stay at the Adelphi. The staff were wonderful, our room had its own balcony overlooking the street with comfy chairs and table. Our suite was lovely, clean and old worldy without being stuffy. We enjoyed the back garden for drinks and dessert and the pool was a big hit with our sons. I loved this place and will stay here again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike01938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery NY
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2012

We were greeted by an attentive and professional young man. In fact, all the hotel personnel with whom we had contact were friendly, helpful, and attentive. Room was exquisitely appointed with plush bath towels. Beds were very comfortable. Our balcony was spacious and spilling over with flowers and greens. Location was excellent. We could walk to Caffe Lena and all the wonderful eating establishments in Saratoga. Can't wait to return.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bryanMontgomeryNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adelphi Hotel

Property: Adelphi Hotel
Address: 365 Broadway, Saratoga Springs, NY 12866-3111
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Saratoga Springs
Price Range (Based on Average Rates): ££
Number of rooms: 39
Also Known As:
Adelphi Hotel Saratoga Springs

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