I will NEVER book a room at the Inn at Saratoga again nor recommend it. My fiancée and I purchased a room for one night at the Inn at Saratoga through Priceline. When we arrived, the front desk clerk had no record of our reservation and no empty rooms to offer us. When I presented my confirmation papers, he explained that he would have to “walk” us to another hotel (ie. Call up neighboring hotels and see if there are any vacancies).
Because it’s a busy weekend, he called several hotels before finding any empty rooms. The first room he offered us? A room with a single TWIN bed for me and my fiancée at a neighboring hotel. The second option was a room at a hotel three miles away, nowhere near walking distance to downtown. I reluctantly accepted it because I was getting angrier at the whole process. The clerk gave us a pre-printed letter for overbooked guests where he had written in the name of the new hotel. When we get there, the room that we were given was across the hall from a wedding reception.
When I spoke to the manager of the Inn at Saratoga, he said that Priceline and I had done everything correctly with my reservation. His explanation was that someone at the Inn had made my reservation for one night PRIOR to my scheduled arrival. He could not say who had made the mistake and chalked the whole thing up to human error. He said that “sometimes mistakes do happen and unfortunately, I’m sorry that this time it happened to you.” I wrote it down while I was talking to him because I couldn’t believe that someone in the hospitality industry was settling for human error in handling hotel reservations.
I made sure that Priceline refunded our money. The Inn at Saratoga paid for our new room at a hotel on the outskirts of town. We ended up needing to drive everywhere we wanted to go.
The whole experience was the last thing that you want to deal with on a vacation. I believe that one mistake from a hotel is too many in an industry that depends on customer service and customer reviews. Where would they have put us if this was racing season? If you want to risk mishandled reservations and being reassigned to less than ideal accommodations, take your chances with the Inn at Saratoga.
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- Also Known As:
- The Inn At Saratoga Hotel Saratoga Springs
- Hotel At Saratoga
- At Saratoga Hotel