We checked into the hotel 15 min before the 3pm check in time and the front desk manager, well, thats what her name tag said, was BEYOND RUDE AND AN OVERALL SNOB!!! Her total attitude was beyond unprofessional and was just MEAN. The guest in front of us was checking into a suite and she went BEYOND happy to check them in, but when we asked for a Pure, hypo-allergenic room as we requested through reservations she was nothing but harsh and mean. She gave us a room next to an elevator and said that was the only one she had in the hotel because they were sold out, but yet when I checked online there were PLENTY of rooms open through Marriott's website. And what scares me even more about this so called manager is that she checked us in with out asking for ID or credit card. Then 10 min later she called the room to tell us the card on file was denied and we had to come to the desk immediatly, with MAJOR ATTITUDE. My card was authorized for $700.00 for a two night stay in a room that cost $109.00 US per night!!!!! When I asked to speak with a manger, she told me that she was the only one there and that was thier rule because thats what "her general manager" wants!!!! I have been staying with Marriott's for over 2 years now as a loyal Gold Member through thier rewards program. NEVER AGAIN WILL I EVER STAY HERE!!!!! She should apologize and yet there is never a response back from the hotel General Manager or the so called, front desk manager. You should be embarassed by your actions and your lack of professionalism.
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- Also Known As:
- Courtyard By Marriott Hotel Saratoga Springs
- Courtyard Hotel Saratoga Springs
- Saratoga Springs Courtyard
- Saratoga Springs Marriott